Simple yet effective chat solution to sell online

What are the best aspects of this product?

Velaro gave us a quick way to set up chat on our ecommerce site. Installing it is fast and it works smoothly with our Magento. I can easily generate reports and I'm happy to note that we're capturing more customer queries today, which leads to more conversions. We don't have a tech person in the room, so having a simple but effective live chat app solves that issue.

What aspects are problematic or could work better?

They could build a more in-depth self-service customer portal so we don't have to call every time we need support.

What specific problems in your company were solved by this product?

We did struggle with providing quick support before via email. Having a chat on our site speeds up things and makes our customers happier. We actually tried some low-cost desktop apps, but we felt vulnerable when there's a glitch. What I like about Velaro is that we can always run to their tech team.

Are you a current user of this product?

Yes