Velaro has provided us with a new way to interact with our customers

What are the best aspects of this product?

One of the things that I really like about Velaro is the dashboard. Its reporting capabilities are also something that I enjoy. Both of these things have benefited our business greatly because of their exceptional design. Best of all, we always receive prompt responses to our queries and issues from Velaro's knowledgeable support team members.

What aspects are problematic or could work better?

I have noted that Velaro has limited the basic setup of their product by excluding some essential reporting tools.

What specific problems in your company were solved by this product?

Velaro has provided us another pathway of getting in touch with our patrons. This is really helpful to people who do not like talking over the phone though they have plenty of questions to ask. Since we have implemented Velaro, we have given these individuals a convenient way of speaking with us and so strengthening their loyalty to our brand.

Are you a current user of this product?

Yes