We’ve become more efficient and communication has improved

What are the best aspects of this product?

Our company has been using this tool for a couple of years and it has proven itself to be dependable throughout, with downtime kept to a minimum. I like that this solution is basically constantly online and that we can customize it so that the messages we send to our customers are branded and aligned with any marketing campaign we may have running. Because of this, I've been able to notice an increase when it comes to opportunities for making sales.

What aspects are problematic or could work better?

To be honest, I can't think of one thing I hate about this tool. The vendor has even helped us out when we decided to acquire more licenses and offered us a pricing scheme that fit our budget.

What specific problems in your company were solved by this product?

Using this tool has helped us to resolve more and more of our clients' concerns, especially when a high volume of calls makes it hard for them to reach us by phone. We know that it's working thanks to the feedback we've been receiving from customers, which has been on the positive side.

Are you a current user of this product?

Yes