Vertex O Series Review

PROS: It’s easier to comply with taxation through the help of this tool. It also keeps us up-to-date with recent rate changes.

CONS: The app is great. However, its tax guides need more improvements for easier use.

PROS: The app is extremely easy to use, and makes our tax computation processes faster. It also has high accuracy which is important in any tax calculations.

CONS: The reporting feature is hard to use, especially with its interface design. More competitive rates would be great as well.

PROS: The logging feature is great which helps in checking the XML sources of certain computations. Its Nexus setup is convenient to use too, whether for taxability or taxpayers.

CONS: It has a quite unreliable support team. They’re especially hard to connect when not on working hours of the East Coast USA time zone.

PROS: The platform has a user-friendly design which makes it easier to execute sales tax computations. Real-time calculation does wonders through this app too. It doesn’t even rely on geocodes to do the job.

CONS: Installing and setting up the app isn’t easy, and its user support team isn’t always available. The integration channel is quite too loose for other platforms to connect as well.

PROS: The app is convenient in doing different essential calculations. Its speed in updating data is also worth mentioning.

CONS: Exemptions from different jurisdictions are inconvenient to type into the platform. However, a matrix-type feature may do the job smoothly.

PROS: Vertex makes calculating and setting up taxes seem like a walk in the park. Its search engine capability is impressive too.

CONS: It randomly and erroneously flags certain websites of our customers. This has to do with the address tagging, but the root cause is still not quite clear. The important thing is that this issue is now fixed. We've had to find some work-around solution, but I'm glad to finally put this to bed. I just wish that their support team were more helpful. Certain reps were a pain to deal with.

PROS: First of all, I appreciate the way that Vertex layouts their dashboard--it's clean and simple. It also serves as a resource for me because all of the new and old tax policies are just searchable within its platform.

CONS: I can't think of anything negative to say about this product.

PROS: I consider Vertex as a well of resource for tax policies. I love that they regularly update their policies depending on the region that our customers belong in. Needless to say, this saves us a lot of time in research and manual updates.

CONS: The support team isn't always so responsive. There have been some issues that I've raised in the past that they weren't able to address right away.

PROS: This tax software helps handle exemptions from transaction activities. This includes transactions from all our clients and customers.

CONS: Vertex OS series lacks features which handle current actual transactions. Questionable orders often happen too, wherein we have difficulties in determining about its taxation. A log file is necessary to know why such questionable order is taxed on certain ways.

PROS: One of the best things about this product is its flexibility. The settings can easily be configured to my preferences and needs. Accuracy is as good as guaranteed also, plus the reports I've been able to generate from this have been so useful.

CONS: The support team isn't very easy to contact. They're not very helpful too, to be honest.

PROS: What I like best about Vertex is its neat and simple dashboard environment. The tracking of the value of XML computations is an awesome feature too!

CONS: It can be a little difficult to get hold of the support team because they operate in a different timezone.

PROS: I think that their support team deserves a shoutout in this section. In all my years using Vertex, they've always tended to my needs. My issues, be it major or minor, always get prioritized. This super team loves to help, and each member is the best at what they do.

CONS: The system bags down intermittently. As an effect, we also run into some issues in receiving taxes.

PROS: Vertex helps us run the necessary paperwork that would allow us to act and/or file taxes on behalf of our clients.

CONS: Tracking is not as thorough as I would want it to be. Some transactions would go through and we don't have the capacity to audit it in real-time.

PROS: Vertex simplifies tax handling and calculation. Through it, all the tools that I need for computation are within reach. There's no need for geocoding too. Best of all? It's super easy to use.

CONS: There wasn't much support extended to me, especially when I was setting up my account. The interface is not up-to-date as well. But other than these, I have no other issue with Vertex.