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VictorOps Review

VictorOps
Our score: 8.5 User satisfaction: 99%

What is VictorOps?

VictorOps is an incident management solution that is designed and built purposely for DevOps teams, enabling them to do more than just react to system outages and incidents. The software allows them to perform quick forensics and implement rapid remediation as well as encourage IT and engineering teams to collaborate and communicate throughout the incident lifecycle so that incidents are thoroughly analyzed and addressed and resolved quicker than ever.

With VictorOps, incident management is not just a reaction process. The software provides DevOps teams with smart incident alerts along with the data and tools they need to address issues efficiently. Because DevOps teams are mobilized quicker than ever and are equipped with the right information and tools, resolutions to incidents are greatly accelerated, which translates to significantly decreased downtime.

Within an elegant interface, DevOps teams enjoy smooth and seamless communication combined with capabilities for collaboration, integration, automation, and measurement, empowering them to build, deploy, and operate software and applications fearlessly.

Overview of VictorOps Benefits

VictorOps is built to make on-call more efficient through automation. It streamlines essential processes including team management, scheduling, and other administrative functions, saving you and your team from headaches the stem from on-call inefficiencies. With VictorOps, you have an integrated solution that delivers real-time alerts, collaboration, and documentation, which allows you and your team to work on incidents faster and smarter, minimize downtime, and shorten the break-fix cycle.

The software simplifies the alignment of teams, tools, and channels, which then results in better and productive cross-functional collaboration. As communication is enhanced, thanks to essential chat integrations, alert routing, and smart notifications, your team are able to extract the necessary information needed to build and deploy resolutions to your incidents the fastest and most efficient way.

Most incident management software and systems have tools that help you respond and document incidents. VictorOps is different as it is designed to help you achieve and apply actionable observability. This means you are able to get critical diagnostics across your toolchain, allowing you to spot critical indicators to help you prepare for or prevent production issues. VictorOps lets you contextualize issues quicker, enabling you to work smarter, not harder.

Overview of VictorOps Features

  • On-Call Schedules
  • Noise Suppression
  • Live Call Routing
  • Reporting
  • API and Webhooks
  • ChatOps
  • Mobile
  • Runbooks and Graphs
  • Delivery Insights

VictorOps Position In Our Categories

Because companies have particular business wants, it is only wise they abstain from selecting a one-size-fits-all, “perfect” business application. Nevertheless, it is hard to try to pinpoint such application even among popular software products. The right thing to undertake is to jot down the varied significant aspects which need consideration such as major features, plans, technical skill levels of the users, company size, etc. Then, you should double down on the product research through and through. Browse over some of these VictorOps evaluations and scrutinize the other applications in your shortlist in detail. Such detailed product investigation guarantees you steer clear of mismatched applications and choose the one that has all the aspects you require company requires to be successful.

Position of VictorOps in our main categories:

TOP 20

VictorOps is one of the top 20 Network Management Software products

If you are considering VictorOps it may also be beneficial to check out other subcategories of Network Management Software gathered in our base of B2B software reviews.

Since each organization has unique business requirements, it is advisable for them to abstain from looking for a one-size-fits-all perfect software solution. Needless to say, it would be pointless to try to find such a platform even among market-leading software platforms. The clever thing to do would be to jot down the various important elements that need consideration such as main features, finances, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some VictorOps Network Management Software reviews and check out each of the other solutions in your shortlist in detail. Such comprehensive groundwork can ensure you discard ill-fitting systems and zero in on the system that offers all the elements you require for business success.

How Much Does VictorOps Cost?

VictorOps Pricing Plans:

Free Trial

Getting Started

$10/user/month

Essentials

$34/user/month

Full Stack

$59/user/month

Custom Plan

Contact vendor

Getting Started – $10/user/month or $9/user/month (Annual Billing)

  • 10 Users

Essentials – $34/user/month or $29/user/month (Annual Billing)

  • Notifications
  • Unlimited Teams & Escalation Policies
  • Native Mobile Applications
  • Native Collaboration (Mobile/Web)
  • ChatOps Enabled
  • Bi-Directional Slack & HipChat Integrations
  • MTTA/MTTR Reporting
  • Streamlined Post-Incident Review
  • 500 API Calls /mo
  • Standard SLA
  • Phone, Chat & Email Support

Full Stack – $59/user/month or $49/user/month (Annual Billing)

  • All Essentials features
  • Noisy Alarm Suppression
  • Incident Metadata, including Graphs, Runbooks & Notes
  • Advanced Team & Systems Analytics
  • Sophisticated Alert Routing
  • Native Conference Bridge
  • Live-Call Routing
  • Single Sign-On
  • Enterprise Integrations
  • Unlimited Data Retention
  • Custom Outbound Webhooks
  • Unlimited API Calls

Custom Plan – Custom Enterprise Pricing

  • Custom Onboarding & Implementation
  • DevOps Training and Education
  • Custom SLA
  • Accessibility for internal non-technical audiences (groups beyond Dev and Ops)

User Satisfaction

Positive Social Media Mentions 116
Negative Social Media Mentions 1

We realize that when you make a decision to buy Network Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and VictorOps reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with VictorOps. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are VictorOps pricing details?

VictorOps Pricing Plans:

Free Trial

Getting Started

$10/user/month

Essentials

$34/user/month

Full Stack

$59/user/month

Custom Plan

Contact vendor

Getting Started – $10/user/month or $9/user/month (Annual Billing)

  • 10 Users

Essentials – $34/user/month or $29/user/month (Annual Billing)

  • Notifications
  • Unlimited Teams & Escalation Policies
  • Native Mobile Applications
  • Native Collaboration (Mobile/Web)
  • ChatOps Enabled
  • Bi-Directional Slack & HipChat Integrations
  • MTTA/MTTR Reporting
  • Streamlined Post-Incident Review
  • 500 API Calls /mo
  • Standard SLA
  • Phone, Chat & Email Support

Full Stack – $59/user/month or $49/user/month (Annual Billing)

  • All Essentials features
  • Noisy Alarm Suppression
  • Incident Metadata, including Graphs, Runbooks & Notes
  • Advanced Team & Systems Analytics
  • Sophisticated Alert Routing
  • Native Conference Bridge
  • Live-Call Routing
  • Single Sign-On
  • Enterprise Integrations
  • Unlimited Data Retention
  • Custom Outbound Webhooks
  • Unlimited API Calls

Custom Plan – Custom Enterprise Pricing

  • Custom Onboarding & Implementation
  • DevOps Training and Education
  • Custom SLA
  • Accessibility for internal non-technical audiences (groups beyond Dev and Ops)

What integrations are available for VictorOps?

VictorOps integrates with the following business systems and applications:

  • Amazon CloudWatch
  • Grafana
  • Nagios
  • New Relic
  • Opsview
  • Slack
  • Splunk
  • Zenoss
  • DripStat
  • FusionReactor Cloud

and much more.

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Reviewed By Jenny Chang
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