Awesome software with extraordinary service

What are the best aspects of this product?

"Vision helpdesk has helped the non-profit organisation that I am a part of in dealing with the large number of questions we get from people in general, in an easy and simple to tackle way. The product itself is easy and simple to work permitting us to set up the required components important to coordinate our needs. The customization of the mails and customer portals permits us to keep a steady brand while requiring little time spend on its overall look and feel.
The product is fabulous however what truly sets apart Vision helpdesk is the support. When I am struck with an issue or have an inquiry I am given advice very fast. The Skype channel is especially helpful as it permits me to have a discussion directly in comparison to the email discussion.
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What aspects are problematic or could work better?

There are a couple of functionality issues that I needed to discover workarounds for giving the short improvement cycles I am sure that the solution will include later on.

What specific problems in your company were solved by this product?

"As a nonprofit controlled by volunteers, it is hard to handle all the approaching requests. In the past requests and questions came through a email Id in which one person used to answer all the queries. We had no oversight as a board as to the updates and reactions.
Our need was to have a central spot where different clients could get and work on tickets. We also needed to construct a learning base according to the same number of requests as per the answer.
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Are you a current user of this product?

Yes