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Vision Helpdesk Review

Vision Helpdesk
Our score: 9.2 User satisfaction: 99%

What is Vision Helpdesk?

Vision Helpdesk is an all-in-one help desk platform for businesses of all sizes. Founded by the JPK Software Solutions Pvt. Ltd. in 2007, this award-winning help desk software was built to boost customer support services using top-of-the-line functionalities. From more efficient and consistent customer assistance to progress monitoring and process improvement, this platform can provide you with all the tools you need.

Vision Helpdesk offers an intuitive yet easy-to-navigate interface and comprehensive tools that cater to the needs of both small and large companies. In addition to its basic help desk capabilities, it has a robust incident and problem management feature that can automate responses and organize service tickets. The customer support solution also provides a self-help community feature that allows you to set up forums and knowledge bases for your customers.

A pioneer in satellite help desk software systems, this product is known for its multi-channel help features. Using this, it is easier and faster to manage various channels like calls, chat, email, web forms, Facebook, and Twitter without alternating between applications.

Other notable features that this platform has to offer is its staff collaboration tool, help desk gamification options, and ITIL/ITSM modules. To top it all off, Vision Helpdesk can be deployed on-premise or as an SaaS, depending on the needs of your business.  

Vision Helpdesk currently offers three products:

  1. Help Desk Software (Multi-Channel Help Desk) – This product is a robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.
  2. Satellite Help Desk (Multi-Brand Help Desk) – This helps to manage IT service desk functionality or customer support for businesses having multiple companies, products, or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal.
  3. Service Desk (ITIL/ITSM Desk) – This follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.

Overview of Vision Helpdesk Benefits

Vision Helpdesk offers plenty of PINKVerify Certified ITSM features that can help you with your customer support efforts. Whether you want to make your assistance more accessible to clients, boost the performance of help desk agents, consolidate all of your customer service information, or simply improve the customer service you are providing, this platform has all the tools you need. To further understand the many uses of this system and what role it can play for your business, we have compiled some of the biggest benefits it has to offer:

Streamlined Workflow

Customer service professionals have multiple tasks to do on a daily basis. Because of this, it can be confusing for them to keep track of their responsibilities. In turn, this affects the overall performance of your operations. To help you streamline the workflow of your employees, Vision Helpdesk offers task management tools that can address delegation issues, balance workloads, perform ticket billing, carry out gamification solutions, and more. You may even set help desk automation settings to make your operations even more efficient.

Simplified Multi-Channel Support

Customers have different communication preferences, so you have to make sure that you are easily accessible to them by providing multi-channel support. With Vision Helpdesk, you can integrate your help desk with various social networking sites, live chat systems, emailing management software, as well as VoIP platforms. This way, you can manage different modes of communication without having to jump from software to software.

Unified Customer Service Platform

If you run multiple businesses, then Vision Helpdesk is going to be a boon for you. Other than being highly scalable, this software solution offers a multi-company help desk that lets you manage support operations for different companies, brands, or products from a single staff portal. Meaning, you won’t have to spend money on multiple Vision Helpdesk accounts to accommodate the needs of all your businesses. The platform even supports numerous customer portals so you can create separate help desk environments for each brand you own.

Better Staff Collaboration

Your customer support team represents your company, so they need to move as one entity. To ensure the consistency of your operations as well as to improve the quality of customer service,  Vision Helpdesk has a staff collaboration tool called Blabby. This feature serves as a hub where your staff members can share knowledge-base articles and get comments and suggestions from colleagues while solving customer issues.

Improving Operations Made Easy

There will always be room for growth. Make sure you continually enhance and polish your customer support services using Vision Helpdesk’s data reporting and analytics feature. These will provide you with in-depth insights regarding your performance, so that you can pinpoint the best ways to improve on them in the future.

Overview of Vision Helpdesk Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

What Problems Will Vision Helpdesk Solve?

Problem #1: Consolidating Customer Service Efforts is Difficult

Do you own several restaurants, run multiple retail stores, or own numerous websites? If you do, then, you know how difficult it is to consolidate your customer service efforts. You probably have separate phone systems per business in order to accommodate all of your clients. To save you time and money, Vision Helpdesk’s Satellite Help Desk provides you with a unified system where you can manage all of your company’s customer support requirements in one place. On top of that, you can choose to maintain complete isolation between incidents and customers of each companies for CRM purposes.

Problem #2: Outdated Communication System

Emailing is a crucial communication tool between businesses and customers, but this isn’t the only one you should be using for your help desk system. Since your clients are spread across different channels such as phone, chat, and social media, your business should cover as many of these as possible. With Vision Helpdesk’s multi-channel support feature, you can be more proactive when your customers reach out to you, which improves your overall customer service.

Problem #3: Compliance Regulations Change Too Fast

Industry standards can be strict, and oftentimes, they are updated quickly. This is why it can be challenging to keep up with compliance changes while you manage your business. Luckily, Vision Helpdesk’s Service Desk is official certified as ITIL® compatible by Pink Elephant, a premier global training, consulting and conference service provider. This means their product is ITIL /ITSM Compliant with industry standards.

Awards & Quality Certificates

This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Vision Helpdesk Position In Our Categories

Because companies have specific business-related demands, it is rational that they avoid seeking an all-in-one, ideal system. At any rate, it is almost impossible to chance on such an app even among recognizable software solutions.
The practical step to do would be to list the numerous key aspects that necessitate examination like essential features, pricing, skill aptitude of the users, company size, etc. The second step is, you must follow through the research through and through. Have a look at some of these Vision Helpdesk reviews and scrutinize the other applications in your shortlist in detail. Such all-encompassing product research ascertains you keep away from unfit software products and select the system which delivers all the function your business requires for optimal results.

Position of Vision Helpdesk in our main categories:

TOP 10

Vision Helpdesk is one of the top 10 Customer Support Software products

TOP 10

Vision Helpdesk is one of the 10 Help Desk Software products

Vision Helpdesk is also listed in the following subcategories:

Every organization has different needs and requires a software that can be personalized for their size, kind of staff members and clients, and the specific industry they are in. For these reasons, no platform can offer perfect functionality out-of-the-box. When you search a software system, first be sure what you want it for. Read some Vision Helpdesk Help Desk Software reviews and ask yourself do you want basic functionality or do you require advanced functionality? Are there any industry-specific features that you are seeking? Get the answers to these queries to aid your search. There are plenty of aspects that you need to mull over and these include your finances, specific business needs, your company size, integration requirements etc. Take your time, use a few free trials, and finally select the system that offers all that you require to improve your organization competence and productivity.

How Much Does Vision Helpdesk Cost?

Vision Helpdesk Pricing Plans:

Free Trial

SaaS Cloud Starter Help Desk

$15/agent/month

SaaS Cloud Pro Help Desk

$25/agent/month

SaaS Cloud Satellite Help Desk

$30/agent/month

SaaS Cloud Pro Service Desk

$40/agent/month

SaaS Cloud Ent Service Desk

$60/agent/month

Recurring Starter Help Desk

$10/agent/month

Recurring Pro Help Desk

$20/agent/month

Recurring Satellite Help Desk

$25/agent/month

Recurring Pro Service Desk

$30/agent/month

Recurring Ent Service Desk

$40/agent/month

One-Time Starter Help Desk

$200/agent

One-Time Pro Help Desk

$400/agent

One-Time Satellite Help Desk

$500/agent

One-Time Pro Service Desk

$600/agent

One-Time Ent Service Desk

$800/agent

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

User Satisfaction

Positive Social Media Mentions 246
Negative Social Media Mentions 2

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vision Helpdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vision Helpdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment
  • One-time payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Vision Helpdesk Alternatives

Top Competitors To Vision Helpdesk By Price

Trending Help Desk Software Reviews

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Score:
Satisfaction:
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Vision Helpdesk Comparisons

Vision Helpdesk user reviews

Awesome software with extraordinary service

Read full review >
Pauline
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2018 Company Size: More than 100 Employees Industry: Information Technologies

I would strongly recommend this finest IT product one could ever find

Read full review >
Esther
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2018 Company Size: 11-50 Employees Industry:

Most excellent and pocketfriendly online ticket system

Read full review >
Laverne
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: More than 100 Employees Industry: 2-10 employees

Excellent software and support

Read full review >
Katherine
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.03.2018 Company Size: More than 100 Employees Industry: Information Technologies

With its excellent assortment of useful features, this app is simple and effortless to use.

Read full review >
Kim
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.03.2018 Company Size: 1-10 Employees Industry: Information Technologies

What are Vision Helpdesk pricing details?

Vision Helpdesk Pricing Plans:

Free Trial

SaaS Cloud Starter Help Desk

$15/agent/month

SaaS Cloud Pro Help Desk

$25/agent/month

SaaS Cloud Satellite Help Desk

$30/agent/month

SaaS Cloud Pro Service Desk

$40/agent/month

SaaS Cloud Ent Service Desk

$60/agent/month

Recurring Starter Help Desk

$10/agent/month

Recurring Pro Help Desk

$20/agent/month

Recurring Satellite Help Desk

$25/agent/month

Recurring Pro Service Desk

$30/agent/month

Recurring Ent Service Desk

$40/agent/month

One-Time Starter Help Desk

$200/agent

One-Time Pro Help Desk

$400/agent

One-Time Satellite Help Desk

$500/agent

One-Time Pro Service Desk

$600/agent

One-Time Ent Service Desk

$800/agent

Vision Helpdesk offers different enterprise pricing options depending on the type of license you need.

SaaS Cloud License

  • Starter Help Desk – $12/agent/month (billed annually), $15/agent/month (billed monthly)
  • Pro Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Satellite Help Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Pro Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)
  • Ent Service Desk – $48/agent/month (billed annually), $60/agent/month (billed monthly)

Recurring License

  • Starter Help Desk – $8/agent/month (billed annually), $10/agent/month (billed monthly)
  • Pro Help Desk – $16/agent/month (billed annually), $20/agent/month (billed monthly)
  • Satellite Help Desk – $20/agent/month (billed annually), $25/agent/month (billed monthly)
  • Pro Service Desk – $24/agent/month (billed annually), $30/agent/month (billed monthly)
  • Ent Service Desk – $32/agent/month (billed annually), $40/agent/month (billed monthly)

One-Time License

  • Starter Help Desk – $200/agent
  • Pro Help Desk – $400/agent
  • Satellite Help Desk – $500/agent
  • Pro Service Desk – $600/agent
  • Ent Service Desk – $800/agent

What integrations are available for Vision Helpdesk?

Vision Helpdesk can integrate with several social media systems, CRM software solutions, project management platforms, billing tools, and chat programs such as:

  • Facebook
  • Twitter
  • Google Hosted Emails
  • Office365 Hosted Emails
  • MS Exchange Emails
  • Active Directory
  • Paypal
  • 2SMS
  • Clickatell
  • Drupal
  • WHMCS
  • Clientexec
  • Live Chat Inc
  • Live!Zilla
  • UserLike
  • Comm100
  • GoToMeeting
  • GoToAssist
  • Twilio
  • LinkedIN
  • WordPress
  • SugarCRM
  • HostBill

Vision Helpdesk average rating:

Average score
5/5 (10 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Laverne

PROS: Firstly - its architecture. It`s responsive. It`s moderate. It`s reasonable for all sort of people. Besides - it`s functionality. As compared to other services, it costs much, considerably more for the same functionality. Thirdly - support. It`s the best support I ever found in the business sector. They determined my issue in 15min with system installation issue. Next thing I loved about their system is that it`s probability to change the colour of design in order to coordinate with company`s style. One more thing - it`s clock timer. It is essential for us since we are a service organization. Furthermore, yes, it is multilingual!

CONS: To be completely honest - I didn`t see any inconveniences for my requirements. Be that as it may, but it would be fascinating for me to see exchange from one page to make ticket page with GET(we have a few offers, and when to click on the link of param &offer=1 it autocompletes Type with this offer)

Reviewed 1 year ago

Read full review >

The least favorable review

Pauline

PROS: "Vision helpdesk has helped the non-profit organisation that I am a part of in dealing with the large number of questions we get from people in general, in an easy and simple to tackle way. The product itself is easy and simple to work permitting us to set up the required components important to coordinate our needs. The customization of the mails and customer portals permits us to keep a steady brand while requiring little time spend on its overall look and feel. The product is fabulous however what truly sets apart Vision helpdesk is the support. When I am struck with an issue or have an inquiry I am given advice very fast. The Skype channel is especially helpful as it permits me to have a discussion directly in comparison to the email discussion. "

CONS: There are a couple of functionality issues that I needed to discover workarounds for giving the short improvement cycles I am sure that the solution will include later on.

Reviewed 1 year ago

Read full review >

More reviews from 10 actual users:

Sort by:

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  • Latest
  • Most useful
  • Most positive
  • Most negative

Awesome software with extraordinary service

Read full review >
Pauline
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2018 Company Size: More than 100 Employees Industry: Information Technologies

PROS: "Vision helpdesk has helped the non-profit organisation that I am a part of in dealing with the large number of questions we get from people in general, in an easy and simple to tackle way. The product itself is easy and simple to work permitting us to set up the required components important to coordinate our needs. The customization of the mails and customer portals permits us to keep a steady brand while requiring little time spend on its overall look and feel. The product is fabulous however what truly sets apart Vision helpdesk is the support. When I am struck with an issue or have an inquiry I am given advice very fast. The Skype channel is especially helpful as it permits me to have a discussion directly in comparison to the email discussion. "

CONS: There are a couple of functionality issues that I needed to discover workarounds for giving the short improvement cycles I am sure that the solution will include later on.

What do you think about this review? Great Poor

I would strongly recommend this finest IT product one could ever find

Read full review >
Esther
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2018 Company Size: 11-50 Employees Industry: N/A

PROS: We have been presented with a really functional product which has a perfect and clean UI. Experience with them has remained a decent one right from the demo and has continued to sales, installation and now in the maintenance stage. According to me, vision helpdesk staff individuals who supported us during installation and in different stages play a major role in this. They have done a great job.

CONS: Felt documentation can be more organized. They have all the data, however, felt it can be sequenced and organized better.

What do you think about this review? Great Poor

Most excellent and pocketfriendly online ticket system

Read full review >
Laverne
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2018 Company Size: More than 100 Employees Industry: 2-10 employees

PROS: Firstly - its architecture. It`s responsive. It`s moderate. It`s reasonable for all sort of people. Besides - it`s functionality. As compared to other services, it costs much, considerably more for the same functionality. Thirdly - support. It`s the best support I ever found in the business sector. They determined my issue in 15min with system installation issue. Next thing I loved about their system is that it`s probability to change the colour of design in order to coordinate with company`s style. One more thing - it`s clock timer. It is essential for us since we are a service organization. Furthermore, yes, it is multilingual!

CONS: To be completely honest - I didn`t see any inconveniences for my requirements. Be that as it may, but it would be fascinating for me to see exchange from one page to make ticket page with GET(we have a few offers, and when to click on the link of param &offer=1 it autocompletes Type with this offer)

What do you think about this review? Great Poor

Excellent software and support

Read full review >
Katherine
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.03.2018 Company Size: More than 100 Employees Industry: Information Technologies

PROS: Ease of use, Design, Features are the reasons that sets Vison Helpdesk apart frrom the others! Support has been amazing and we are extremely delighted to be connected with them for all these years. Credit goes to the Vision Helpdesk team . Any issue or question is addressed very quickly. Simple to deal with all the support at one spot. The support staff at Vision Helpdesk are fantastic, they permit you to include them on Skype and guide you through each step. I want to continue with them and wish the team good luck. Vision Helpdesk is an awesome product!

CONS: We have never faced any issue as such, so we don't have anything to dislike

What do you think about this review? Great Poor

With its excellent assortment of useful features, this app is simple and effortless to use.

Read full review >
Kim
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.03.2018 Company Size: 1-10 Employees Industry: Information Technologies

PROS: I browsed through more than 10 diverse help-desk providers. I tried each of them that offered trials, and looked at each of their capabilities. Vision Help-Desk was amongst the two shortlisted by me. Then their better features, which included sending of fundamental receipts to clients, and their support office made their product the best choice for us. It has justified each penny spent on it, and will keep on offering us some assistance for supporting our clients and spare us cash.

CONS: A couple of unrefined features of billing department are being planned to be enhanced. I would not it is for the most part of the billing features that make me pick it over other help-work area software's.

What do you think about this review? Great Poor

Amongst the finest Help Desk Software for web hosting industry

Read full review >
Lloyd
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.02.2018 Company Size: 11-50 Employees Industry: Internet

PROS: "Webhost.UK.Net has been in hosting industry since 2003, in our business client support is the main concern amongst various factors. Before utilizing Vision Helpdesk we utilized Kayako. Vision Helpdesk is anything but difficult to introduce, easy to arrange and use for our support staff, Apart from ticketing highlights our group most of the time use Vision Helpdesk Blabby feature. It helps our staff to work together and offer knowledge base among colleagues. The most recent V4 adaptation has the marvelous outline with ITIL/ITSM Service work area/enterprise features at reasonable prices. "

CONS: The main thing missing for us is Live chat programming, however according to our dialogue with their support team, it appears they are dealing with it and ought to start their own chat software. We would love to have Live chat choice in vision helpdesk itself.

What do you think about this review? Great Poor

Vision Helpdesk review

Read full review >
Lawrence
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.02.2018 Company Size: 1-10 Employees Industry: Computer & Network Services

PROS: Vision Helpdesk has been an incredible tool for us. I maintain a little IT Business and having a tool like this works extraordinarily. Their support group and sales team are awesome too.

CONS: Everything Vision Helpdesk does is awesome

What do you think about this review? Great Poor

Excellent

Read full review >
Jeanne
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.01.2018 Company Size: 11-50 Employees Industry: Internet

PROS: The level of support by the entire Vision team is something they can be pleased with. Nothing is by all accounts an excess of trouble for them, and they are willing to go to this extent, something that is often lost in this industry.

CONS: Would be good to see a less demanding approach to incorporate into WHMCS, however I know this is something they are taking a shot at, so really excited for this.

What do you think about this review? Great Poor

You can get everything at one place with this excellent product

Read full review >
Dewey
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.01.2018 Company Size: 1-10 Employees Industry: Information Technologies

PROS: It has a brilliant outline when you sign in. You can see everything that is going ahead in your Support Department as far as your clients and their requests. The way that it can be so effectively incorporated with other programming like SugarCRM, Joomla, WordPress is awesome!!! It makes it simple to deal with all from one spot for your Support Team. It's quick and extremely adaptable. It has a crisp look and with the Responsive Design it has, you can even run and work together with your Support Team from your smart phone wherever you are as long as you have web connection. This is truly incredible!! Unquestionably an easy decision!!! Both thumbs up!!!

CONS: overall, I do not hate anything, yet i've asked for some extra elements like 2 - element confirmation, for instance mix with CLEF, and whether the "index.php?" part could be erased from the URL for better SEO.

What do you think about this review? Great Poor

Great Help Desk

Read full review >
Candice
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.01.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Vision Helpdesk is extraordinary item! The SLA administration is incredible and gives you a chance to build nested support levels to make sure that we know how to meet our SLA's. Vision Helpdesk is the best item available on the helpdesk system.

CONS: CAPTCHA default does not change, no web visit useful ,include more reports for customer module.

What do you think about this review? Great Poor
Reviewed By Louie Andre
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