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Vision Helpdesk REVIEW

Help Desk Software

11 user reviews
USER SATISFACTION 99%
OUR SCORE 8.8

What is Vision Helpdesk?

Vision Helpdesk is an award winning help desk software. It was distinguished with our Supreme Software Award for 2016 as well as our Experts’ Choice Award. It’s also listed in our ranking of top 10 best help desk software solutions of 2016.

It’s an all-in-one customer support help desk platform that enables you to manage various channels like calls, chat, email, web forms, Facebook, and Twitter under a single roof.

Vision Helpdesk offers three products:

  1. Help Desk Software (multi channel help desk)
  2. Satellite Desk (multi brand/company help desk)
  3. Service Desk (ITIL/ITSM desk)

Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter.

Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal.

Vision ITIL desk follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management.

Vision Helpdesk license is offered as SaaS and Download versions.

A detailed review of Vision Helpdesk is also available where we discuss the application’s features, pricing and benefits even further.

Overview of Vision Helpdesk Benefits

Vision Helpdesk pros and cons include a wide array of features that are required to manage customer support such as multi channel, converting emails into tickets, staff management, client management, knowledge base management, task management, help desk automation, SLA and escalation,  survey, custom fields, responsive customer portal, help desk reports etc.

Vision Helpdesk is a pioneer in satellite help desk solution. The platform allows customers to manage support for multiple companies/brands/products from a single staff portal and each brand can have its own customer portal.

The multi channel feature allows you to integrate with Facebook, Twitter, Live Chat, Emails, and VOIP, and manage different communication channels at one centralized place. Ticket billing enables customers to offer paid technical support to their end users.

Blabby is a staff collaboration tool whre staff can share knowledge-base articles, and get comments and suggestions from colleagues while solving customer issues.

The platform also includes help desk gamification, task management, and help desk automation. Vision Helpdesk is highly scalable and offers reliable customer support and flexbile pricing. You can find more information about Vision Helpdesk pricing here.

Overview of Vision Helpdesk Features

  • 3rd party single login and integrations
  • Automation, workflow, SLA, and escalations
  • Blabby – private social hub for your staff members
  • Calendar and task Management
  • Client management
  • E-Mail parsing
  • Integration with several scripts
  • Manage multiple companies support
  • Multi-channel – Facebook, Twitter, phone, chat, tickets
  • Multi-language
  • Online issue tracking and ticket management
  • Reports and analytics
  • Solutions, forums, knowledge base, predefined replies, Q and A
  • Ticket and client pinning
  • Time tracking and ticket billing
  • Ticket queues, department and status creations
  • Ticket views
  • Two-way email parsing
  • Vision Helpdesk API
  • Vision Helpdesk mobile apps

What Problems Will Vision Helpdesk Solve?

Easy-to-use software 

Vision Helpdesk simplifies each operation and offers a clean design with good user interface experience that engages staff agents and reduces their repetitive work. Further, help desk gamification adds fun to their day-to-day customer support activities and improves their performance.

Scaling and global

Vision Helpdesk is a well-thought software. It offers module-based architecture. Thus, you can use features that you care about and disable the features that you don’t want.

No matter if you are a startup, enterprise level or even multinational company, Vision Helpdesk can be scaled to match your requirements.

Satellite Desk is an ideal solution for organizations that run multiple companies or multiple brands in different geo locations, with multilingual end users and different time zones.

Help desk security

Vision Helpdesk offers SaaS and Download versions and both offer security features like database password encryption, no plain text passwords, two-factor authentication, password strength calculator, IP-based access, SSL support and more.

Customizable and developer friendly

Vision Helpdesk is completely customizable. It offers 90% open source code. Thus, customers can modify existing functionalities, and add new features and modules.

Awards & Quality Certificates

Vision Helpdesk Position In Our Categories

Position of Vision Helpdesk in our main categories:

20

Vision Helpdesk is one of the top 20 Help Desk Software products

20

Vision Helpdesk is one of the top 20
Help Desk Software products


If you are considering Vision Helpdesk it may also be a good idea to check out other subcategories of Best Help Desk Software listed in our base of SaaS software reviews.Industry-Specific Help Desk Software, Service Desk Software

Every company is different, and can require a particular type of Help Desk Software solution that will be adjusted to their company size, type of clients and employees and even specific industry they support. You should not count on finding an ideal software that is going to be suitable for every business regardless of their background is. It may be a good idea to read a few Vision Helpdesk reviews first and even then you should remember what the solution is intended to do for your business and your employees. Do you require a simple and straightforward solution with only elementary features? Will you actually use the complex tools needed by pros and large enterprises? Are there any specific tools that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to locate a reliable service that will fit your budget.

How Much Does Vision Helpdesk Cost?

Vision Helpdesk Pricing Plans:

Vision Helpdesk offers three SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Help Desk – $7/agent/month (billed annually)

  • Basic help desk features
  • Free Support
  • Software Updates

Satellite Help Desk – $14/agent/month (billed annually)

  • Basic help desk features
  • Multi company support
  • Free support
  • Software updates

Service Desk – $21/agent/month (billed annually)

  • Basic help desk features
  • All Satellite help desk features
  • ITIL/ITSM features
  • Free supoort
  • Software updates

A free trial is available for all plans.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vision Helpdesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vision Helpdesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

246

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
Pricing Model
  • Monthly payment
  • One-time payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Vision Helpdesk User Reviews


Candice 6 months ago
Verified
user



Lawrence 6 months ago
Verified
user



Jeanne 7 months ago
Verified
user



Katherine 7 months ago
Verified
user


What are Vision Helpdesk pricing details?

Vision Helpdesk Pricing Plans:

Vision Helpdesk offers three SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Help Desk – $7/agent/month (billed annually)

  • Basic help desk features
  • Free Support
  • Software Updates

Satellite Help Desk – $14/agent/month (billed annually)

  • Basic help desk features
  • Multi company support
  • Free support
  • Software updates

Service Desk – $21/agent/month (billed annually)

  • Basic help desk features
  • All Satellite help desk features
  • ITIL/ITSM features
  • Free supoort
  • Software updates

A free trial is available for all plans.

What integrations are available for Vision Helpdesk?

Vision Helpdesk integrates with the following business systems, social networks, and applications:

  • Facebook
  • Twitter
  • LinkedIn
  • Userlike
  • Livechat Inc
  • Com100
  • Livezilla
  • Twillio
  • PayPal
  • Authorize.net
  • Webex
  • Teamviewer
  • GotoAssist
  • GotoMeeting
  • Joomla
  • WordPress
  • Drupal
  • WHMCS
  • Hostbill
  • Google & Exchange Servers

User reviews


User reviews in total: 11

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The most favorable review

Candice W.

6 months ago


Pros:
Vision Helpdesk is extraordinary item! The SLA administration is incredible and gives you a chance to build nested support levels to make sure that we know how to meet our SLA's. Vision Helpdesk is the best item available on the helpdesk system.

Cons:
CAPTCHA default does not change, no web visit useful ,include more reports for customer module.

The least favorable review

Dewey O.

6 months ago


Pros:
It has a brilliant outline when you sign in. You can see everything that is going ahead in your Support Department as far as your clients and their requests. The way that it can be so effectively incorporated with other programming like SugarCRM, Joomla, WordPress is awesome!!! It makes it simple to deal with all from one spot for your Support Team. It's quick and extremely adaptable. It has a crisp look and with the Responsive Design it has, you can even run and work together with your Support Team from your smart phone wherever you are as long as you have web connection. This is truly incredible!! Unquestionably an easy decision!!! Both thumbs up!!!

Cons:
overall, I do not hate anything, yet i've asked for some extra elements like 2 - element confirmation, for instance mix with CLEF, and whether the "index.php?" part could be erased from the URL for better SEO.

Published 6 months ago
Verified
user
Vision Helpdesk is extraordinary item! The SLA administration is incredible and gives you a chance to build


What do you think about this review? Great Poor
Published 6 months ago
Verified
user
It has a brilliant outline when you sign in. You can see everything that is going ahead in your Support Department as far as your clients and their requests. The way that...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Vision Helpdesk has been an incredible tool for us. I maintain a little IT Business and having a tool like this works extraordinarily. Their support group and sales team...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
The level of support by the entire Vision team is something they can be pleased with. Nothing is by all accounts an excess of trouble for them, and they are willing to go...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Ease of use, Design, Features are the reasons that sets Vison Helpdesk apart frrom the others!




What do you think about this review? Great Poor
Published 7 months ago
Verified
user
"Vision helpdesk has helped the non-profit organisation that I am a part of in dealing with the large number of questions we get from people in general, in an easy and...



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Published 7 months ago
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user
I browsed through more than 10 diverse help-desk providers. I tried each of them that offered trials, and looked at each of their capabilities. Vision Help-Desk was...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
We have been presented with a really functional product which has a perfect and clean UI. Experience with them has remained a decent one right from the demo and has...



What do you think about this review? Great Poor
Published 7 months ago
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user
"Webhost.UK.Net has been in hosting industry since 2003, in our business client support is the main concern amongst various factors. Before utilizing Vision Helpdesk we...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Firstly - its architecture. It`s responsive. It`s moderate. It`s reasonable for all sort of people. Besides - it`s functionality. As compared to other services, it costs...



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Ashley Young

Published 2 years ago

After evaluating many helpdesk software providers we settled on Vision Helpdesk. This was for a number of reasons, firstly they provided an affordable self hosted one off license edition that was well without our budget. Many others out there wanted huge amounts of money for this type of edition. Secondly they provided a free trial so we could test. Upon installing we encountered an issue with our server not containing a piece of software that was require to run this helpdesk. We opened a ticket with Vision and within the hour they have logged into our server and resolved the issue for us, something they did not have to do. They are always friendly and willing to help.

So, if you are looking for an affordable, reliable helpdesk software that is full of features then Vision Helpdesk is the one you need to choose. Trust me…you’ll never look back!

I give Vision Helpdesk 100 stars!!!

2 people think this review is helpful


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