Easy-to-use help desk software: provide faster response times and increase productivity.

What are the best aspects of this product?

This tool was our company's first attempt at handling customer support for our third-party software applications. Prior to adopting this, since support was housed within, our IT staff had to oversee all support. Vision Helpdesk did a good job of reducing our frustration with the help content it provided.
Our staff is now able to lessen employee annoyance when receiving assistance when they are in need.

What aspects are problematic or could work better?

Vision helpdesk is one of the good products that we have used for customer support, our suggestion will be they can just make more ease in the integration process of different applications.

What features/services would you like to see in future versions of this product?

We would like to see more applications in the list of integrations.

What specific problems in your company were solved by this product?

It has the ability to create, route, and track a trouble ticket. The ability to modify and close the ticket, while maintaining a record of the closure. Because of the faster resolution of customer issues, we have also seen a rise of at least 15% in the number of new customers requesting our services.

Are you a current user of this product?

Yes