Effective customer service with good support.

What are the best aspects of this product?

The multi-channel supporting tool provides integration for different tools.
The tool integrates Hardware, Helpdesk, IT, and many other features that make proper support possible. Besides, it is heavily equipped for customization,
and there is hardly any chance that a tool will be missing. Even if it does, their support service is
always on alert for innovations. I can’t find enough words to praise the quality of our work ever since
we integrated it and also it really helps with reporting part making work easy for staff.

What aspects are problematic or could work better?

Nothing much as of now everything is going good, just the thing is if the allow more easy and simple searching options rather than the available one.

What features/services would you like to see in future versions of this product?

For us, it is more than enough but it will be great if they allow more options in reporting features.

What specific problems in your company were solved by this product?

I would say service requests (technical and non-technical), and helpdesk issues.
Together with support management, we use the tool for hardware systems, and to design
a catalog for the distribution of services and office supplies.

Are you a current user of this product?

Yes