Efficient and effective customer is support possible with Vision Helpdesk

What are the best aspects of this product?

This software helps me provide efficient customer support over multiple channels by making as much contact as possible with the customers. Whether it's through email, phone calls, social media, and live chat. It also facilitates the use of automatic and personalized responses. Therefore instead of beating around the bush, the messages are usually more specific and to the point.

What aspects are problematic or could work better?

The reporting features could have some additional options to customize different reports.

What features/services would you like to see in future versions of this product?

More integrations possible with the software with enhanced scope would be a definite plus point.

What specific problems in your company were solved by this product?

Client communication has improved four folds after using this software as the software assist in providing support over multiple platforms

Are you a current user of this product?

Yes