User review
of Vision Helpdesk
Excellent
-
by Jeanne
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The level of support by the entire Vision team is something they can be pleased with. Nothing is by all accounts an excess of trouble for them, and they are willing to go to this extent, something that is often lost in this industry.
What aspects are problematic or could work better?
Would be good to see a less demanding approach to incorporate into WHMCS, however I know this is something they are taking a shot at, so really excited for this.
What specific problems in your company were solved by this product?
Precisely what the item does - Multi site support desk - taking care of a couple of customers and having a simple approach to offer support for them in a simple to utilize, minimal effort way was key in picking Vision Help Desk.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Internet
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
just me
PRICING & COSTS
How long is your contract with the vendor?
1 year
