What are the best aspects of this product?
ITIL features are very user friendly we also have options like Problem, Change,
Release, Asset management as well.
What aspects are problematic or could work better?
Nothing quite serious to worry about, I would recommend more enhancement for theme modification options for the portal
What features/services would you like to see in future versions of this product?
I would like to see wattsapp integration
What specific problems in your company were solved by this product?
Helped our company to manage Problem, change and especially Asset Management.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
1-3 years
What is your company size?
11-50 Employees
What is your industry?
Architecture & Planning
Why did you decide to change it?
Not enough features in Zoho desk to cover our requirements
Are you satisfied with the change?
Yes, extremely satisfied.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EU Office: 1 Agios Georgios Street, 7600 , Athienou, Larnaca, Cyprus
US Office: 120 St James Ave Floor 6, Boston, MA 02116
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