Excellent software and support

What are the best aspects of this product?

Ease of use, Design, Features are the reasons that sets Vison Helpdesk apart frrom the others!
Support has been amazing and we are extremely delighted to be connected with them for all these years. Credit goes to the Vision Helpdesk team . Any issue or question is addressed very quickly. Simple to deal with all the support at one spot. The support staff at Vision Helpdesk are fantastic, they permit you to include them on Skype and guide you through each step. I want to continue with them and wish the team good luck. Vision Helpdesk is an awesome product!

What aspects are problematic or could work better?

We have never faced any issue as such, so we don't have anything to dislike

What specific problems in your company were solved by this product?

We are a web hosting organization, we set up in 2005 and were searching for some free and paid helpdesk softwares. Then we found Vision Helpdesk and chosing them was the best decision as it has been an exceptionally wonderful journey with them since then. We're using Vision Helpdesk to manage support for our brand and the general experience has been great. They offer everything that we require for client support management.

Are you a current user of this product?

Yes