User review
of Vision Helpdesk
Great Help Desk
-
by Candice
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Vision Helpdesk is extraordinary item! The SLA administration is incredible and gives you a chance to build nested support levels to make sure that we know how to meet our SLA's. Vision Helpdesk is the best item available on the helpdesk system.
What aspects are problematic or could work better?
CAPTCHA default does not change, no web visit useful ,include more reports for customer module.
What specific problems in your company were solved by this product?
I provide service to develop free drupal based site. Help Desk Vision provide some assistance in helping me to support all of my client.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Internet
USAGE & IMPLEMENTATION
How many people in your company actively use this product?
just me
PRICING & COSTS
How long is your contract with the vendor?
1 year
