I would strongly recommend this finest IT product one could ever find

What are the best aspects of this product?

We have been presented with a really functional product which has a perfect and clean UI. Experience with them has remained a decent one right from the demo and has continued to sales, installation and now in the maintenance stage. According to me, vision helpdesk staff individuals who supported us during installation and in different stages play a major role in this. They have done a great job.

What aspects are problematic or could work better?

Felt documentation can be more organized. They have all the data, however, felt it can be sequenced and organized better.

What specific problems in your company were solved by this product?

With helpdesk, we are, and look more finished as an association. Clients are more content due to the fact that rather than sending mail they can raise ticket and followup at the same time with the use of helpdesk. Inside our team, things are organized, accountability is set appropriately and the client is given support according to the definition of SLA.

Are you a current user of this product?

Yes