Overall, we are very pleased with Vision Helpdesk as a ticketing solution it is simple to use.

What are the best aspects of this product?

Currently, we're using the Vision Helpdesk application to aid our customers and foster deeper connections between our products and services. Whenever we're dealing with special needs, we were able to make configurations easily or collaborate with the customization team from Vision Helpdesk to make that specific app that can do a lot of automated functions.

What aspects are problematic or could work better?

As currently there is nothing much to say about problems in the product, but I would suggest them to get more apps in their integration list.

What features/services would you like to see in future versions of this product?

I would like to see more billing options in the product with more ease.

What specific problems in your company were solved by this product?

Helping us more effectively assist and guide customers who have questions or concerns about our offerings. This technique has the advantage of allowing us to categorize user complaints and address them in line with the relevant category. Now, our team is capable of decreasing employee frustrations on landing that help in times of need.

Are you a current user of this product?

Yes