Simple to use, Best to automate the work and save time, improves the simplicity in work.

What are the best aspects of this product?

Both, the product is also good and the service is also satisfying,

What aspects are problematic or could work better?

First, we thought that there are a number of features, but while using it we found out all are useful.

What features/services would you like to see in future versions of this product?

Enhanced billing module for our company

What specific problems in your company were solved by this product?

Features like knowledge base articles, and macros, for end users and staff members. Now my end users do not submit tickets for frequently ask question.

Are you a current user of this product?

Yes