You can get everything at one place with this excellent product

What are the best aspects of this product?

It has a brilliant outline when you sign in. You can see everything that is going ahead in your Support Department as far as your clients and their requests. The way that it can be so effectively incorporated with other programming like SugarCRM, Joomla, WordPress is awesome!!! It makes it simple to deal with all from one spot for your Support Team. It's quick and extremely adaptable. It has a crisp look and with the Responsive Design it has, you can even run and work together with your Support Team from your smart phone wherever you are as long as you have web connection. This is truly incredible!! Unquestionably an easy decision!!! Both thumbs up!!!

What aspects are problematic or could work better?

overall, I do not hate anything, yet i've asked for some extra elements like 2 - element confirmation, for instance mix with CLEF, and whether the "index.php?" part could be erased from the URL for better SEO.

What specific problems in your company were solved by this product?

Since this product gives integration with number of other open source arrangements out there it solves the integration of various other solutions for being effectively coordinated as though it's an ERP level solution for your organization while keeping up the adaptability of hosting various solutions on various servers, even distinctive hosting areas. Mobile support turns out to be simple because of mobile responsiveness.

Are you a current user of this product?

Yes