Excellent customer support

What are the best aspects of this product?

I rate VWO’s customer support as the best in the market. They called us themselves after we registered for the free trial and scheduled a video call in which they explained all the features of the app clearly.

What aspects are problematic or could work better?

I feel the reporting feature could be improved as some of the reports were lacking when we were testing heat maps for our responsive design. To be fair, we are still running the tests, so the reports could turn out to be alright later.

What specific problems in your company were solved by this product?

We were using Google Analytics, but our business is growing and we needed a better app for user analysis to show our customers and to make the required changes based on the reports we get. VWO helps us understand clearly how users are interacting with our web application. This enables us to sell the changes to our customer more easily.

Are you a current user of this product?

Yes