Lets us be more active in our customer support efforts.

What are the best aspects of this product?

I love how easily we can steer conversations with a ready-script for our customers.

What aspects are problematic or could work better?

I can't seem to open this on Google Chrome--this only works on IE.

What specific problems in your company were solved by this product?

This has helped us connect with our customers more easily. It works seamlessly with Salesforce as well.

Are you a current user of this product?

No