Price

€65

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Vocalcom Cloud Contact Center REVIEW

Communications Software

No user reviews
USER SATISFACTION 99%
OUR SCORE 8.4

What is Vocalcom Cloud Contact Center?

Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports, and design IVRs. The platform’s easy-to-use interface means no more requests to IT.

With Vocalcom, you can stop buying software and maintaining equipment, and start utilizing the power of a cloud contact center platform. It supports voice, chat, email, SMS, Twitter, and Facebook – all from one place. The Vocalcom WebRTC Platform goes beyond Web chat and audio communication to include video and co-browsing, and enables a seamless transition from self-service to live service. It preserves the context of previous interactions, which creates opportunities for better customer experience and more sales.

Vocalcom offers 100% cloud delivery, which can help you save costs, and get up and running quickly. It lets your company quickly deploy an always-on, secure contact center solution using a pay-as-you-go model. Vocalcom is used by more than 3,600 companies in 47 countries around the world.

Overview of Vocalcom Cloud Contact Center Benefits

  • Vocalcom helps thousands of global customers boost their sales and provide outstanding customer service.
  • You don’t have to wait for technical experts to set up and make changes.
  • Vocalcom Cloud is designed to make your agents more productive.
  • You can improve the customer experience by supporting multiple channels in a single agent workspace.
  • Use Vocalcom to continuously improve the performance and quality of your employees with ongoing analytics, surveys, coaching and more.
  • Vocalcom is a highly secure, scalable and easy-to-use cloud contact center software.
  • The platform offers good flexibility, performance, and responsiveness.
  • You can deliver faster customer service while reducing costs and IT workload.

Overview of Vocalcom Cloud Contact Center Features

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management

Vocalcom Cloud Contact Center Position In Our Categories

Position of Vocalcom Cloud Contact Center in our main categories:

50

Vocalcom Cloud Contact Center is one of the top 50 Communications Software products

100

Vocalcom Cloud Contact Center is one of the top 100 Customer Support Software products

50

Vocalcom Cloud Contact Center is one of the top 50
Communications Software products

100

Vocalcom Cloud Contact Center is one of the top 100
Customer Support Software products


Vocalcom Cloud Contact Center is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#4
Category:Position:
Call Center Software#4

There are trendy and widely used systems in each software group. But are they essentially the best fit for your enterprise’s unique requirements? A popular software solution may have thousands of users, but does it provide what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Vocalcom Cloud Contact Center reviews and consider the elements that you want in the software such as the fees, main tools, available integrations etc. Then, shortlist a few apps that fit your requirements. Check out the free trials of these products, read online comments, get information from the seller, and do your investigation systematically. This exhaustive groundwork is certain to assist you choose the most excellent software platform for your company’s special wants.

How Much Does Vocalcom Cloud Contact Center Cost?

Vocalcom Cloud Contact Center Pricing Plans:

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vocalcom Cloud Contact Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vocalcom Cloud Contact Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

109

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • Germany
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT

What are Vocalcom Cloud Contact Center pricing details?

Vocalcom Cloud Contact Center Pricing Plans:

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

What integrations are available for Vocalcom Cloud Contact Center?

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

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