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Vocalcom Cloud Contact Center Review

Vocalcom Cloud Contact Center
Our score: 8.4 User satisfaction: 99%

What is Vocalcom Cloud Contact Center?

Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports, and design IVRs. The platform’s easy-to-use interface means no more requests to IT.

With Vocalcom, you can stop buying software and maintaining equipment, and start utilizing the power of a cloud contact center platform. It supports voice, chat, email, SMS, Twitter, and Facebook – all from one place. The Vocalcom WebRTC Platform goes beyond Web chat and audio communication to include video and co-browsing, and enables a seamless transition from self-service to live service. It preserves the context of previous interactions, which creates opportunities for better customer experience and more sales.

Vocalcom offers 100% cloud delivery, which can help you save costs, and get up and running quickly. It lets your company quickly deploy an always-on, secure contact center solution using a pay-as-you-go model. Vocalcom is used by more than 3,600 companies in 47 countries around the world.

Overview of Vocalcom Cloud Contact Center Benefits

  • Vocalcom helps thousands of global customers boost their sales and provide outstanding customer service.
  • You don’t have to wait for technical experts to set up and make changes.
  • Vocalcom Cloud is designed to make your agents more productive.
  • You can improve the customer experience by supporting multiple channels in a single agent workspace.
  • Use Vocalcom to continuously improve the performance and quality of your employees with ongoing analytics, surveys, coaching and more.
  • Vocalcom is a highly secure, scalable and easy-to-use cloud contact center software.
  • The platform offers good flexibility, performance, and responsiveness.
  • You can deliver faster customer service while reducing costs and IT workload.

Overview of Vocalcom Cloud Contact Center Features

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management

Vocalcom Cloud Contact Center Position In Our Categories

Knowing that businesses have specific business requirements, it is only rational they abstain from settling on a one-size-fits-all, ”best” software solution. Just the same, it is futile to come across such application even among popular software solutions.
The sensible step to undertake would be to spell out the numerous main functions which require inspection such as key features, budget, technical skill capability of staff, organizational size, etc. Thereafter, you should double down on your product research through and through. Have a look at these Vocalcom Cloud Contact Center review articles and explore each of the software products in your shortlist in detail. Such comprehensive research ascertains you stay away from unfit applications and buy the system that delivers all the aspects you require business requires.

Position of Vocalcom Cloud Contact Center in our main categories:

TOP 100

Vocalcom Cloud Contact Center is one of the top 100 Communications Software products

TOP 100

Vocalcom Cloud Contact Center is one of the 100 Customer Support Software products

Vocalcom Cloud Contact Center is also listed in the following subcategories:

It is essential to note that almost no app in the Call Center Software category is an ideal solution able to match all the needs of different company types, sizes and industries. It may be a good idea to read a few Vocalcom Cloud Contact Center Call Center Software reviews first as certain software might dominate exclusively in a really small set of applications or be created with a very specific type of industry in mind. Others may work with a goal of being easy and intuitive and as a result lack complicated functionalities desired by more experienced users. You can also find software that focus on a broad group of users and give you a rich feature toolbox, but that frequently comes at a more significant price of such a solution. Make sure you're aware of your requirements so that you choose a service that offers all the functionalities you look for.

How Much Does Vocalcom Cloud Contact Center Cost?

Vocalcom Cloud Contact Center Pricing Plans:

Free Trial

Click2Start

€65/user/month

Business Plus

€99/user/month

Entreprise

€145/user/month

Premium

€250/user/month

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

User Satisfaction

Positive Social Media Mentions 109
Negative Social Media Mentions 1

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vocalcom Cloud Contact Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vocalcom Cloud Contact Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Vocalcom Cloud Contact Center pricing details?

Vocalcom Cloud Contact Center Pricing Plans:

Free Trial

Click2Start

€65/user/month

Business Plus

€99/user/month

Entreprise

€145/user/month

Premium

€250/user/month

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

What integrations are available for Vocalcom Cloud Contact Center?

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

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Reviewed By Nestor Gilbert
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