Vocalcom Cloud Contact Center REVIEW

Communications Software

No user reviews

USER SATISFACTION

99%

OUR SCORE

8.4

What is Vocalcom Cloud Contact Center?
Vocalcom Cloud Contact Center Benefits
Overview of Vocalcom Cloud Contact Center Features
Vocalcom Cloud Contact Center Pricing
User satisfaction
Video
Technical details
Support details

Vocalcom Cloud Contact Center screenshot

vocalcom.com

What is Vocalcom Cloud Contact Center?

Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports, and design IVRs. The platform’s easy-to-use interface means no more requests to IT.

With Vocalcom, you can stop buying software and maintaining equipment, and start utilizing the power of a cloud contact center platform. It supports voice, chat, email, SMS, Twitter, and Facebook – all from one place. The Vocalcom WebRTC Platform goes beyond Web chat and audio communication to include video and co-browsing, and enables a seamless transition from self-service to live service. It preserves the context of previous interactions, which creates opportunities for better customer experience and more sales.

Vocalcom offers 100% cloud delivery, which can help you save costs, and get up and running quickly. It lets your company quickly deploy an always-on, secure contact center solution using a pay-as-you-go model. Vocalcom is used by more than 3,600 companies in 47 countries around the world.

Overview of Vocalcom Cloud Contact Center Benefits

Vocalcom helps thousands of global customers boost their sales and provide outstanding customer service.
You don’t have to wait for technical experts to set up and make changes.
Vocalcom Cloud is designed to make your agents more productive.
You can improve the customer experience by supporting multiple channels in a single agent workspace.
Use Vocalcom to continuously improve the performance and quality of your employees with ongoing analytics, surveys, coaching and more.
Vocalcom is a highly secure, scalable and easy-to-use cloud contact center software.
The platform offers good flexibility, performance, and responsiveness.
You can deliver faster customer service while reducing costs and IT workload.

Overview of Vocalcom Cloud Contact Center Features

Automatic CTI screen pops
Click to call meeting, click-to-chat, click-to-video
Complete browser-based multichannel agent desktop – WebRTC
Context based call scripting
Customer feedback Software and NPS
Dynamic call and screen recording
Internal knowledge base
Multichannel skills-based routing
No hardware to buy. Total security and reliability
Out-of-the-box CRMs integration
Predictive, progressive, and preview dialing
Proactive service notifications
Real time contextual routing
Simply configure, provision, and monitor your call center
Single click agent monitoring and reporting
Social media customer engagement
Social monitoring and engagement
Tight IVR/ACD integration
Workforce optimization and quality management

Vocalcom Cloud Contact Center Position In Our Categories

Position of Vocalcom Cloud Contact Center in our main categories:

Vocalcom Cloud Contact Center is one of the top 50 Communications Software products

Vocalcom Cloud Contact Center is one of the top 50 Customer Support Software products

Vocalcom Cloud Contact Center is also listed in the following subcategories:

Category:	Position:
Call Center Software	#2

It's important to note that almost no app in the Call Center Software category is an ideal solution that can meet all the goals of all company types, sizes and industries. It may be a good idea to read a few Vocalcom Cloud Contact Center reviews first as some software might perform well only in a really small set of applications or be created with a really specific industry in mind. Others can operate with a goal of being easy and intuitive and therefore lack advanced functions desired by more experienced users. There are also apps that cater to a wide group of customers and provide a complex feature toolbox, however this in most cases comes at a higher cost of such a service. Make sure you're aware of your needs so that you get a service that has specifically the features you look for.

How Much Does Vocalcom Cloud Contact Center Cost?

Vocalcom Cloud Contact Center Pricing Plans For Enterprises & Small Business:

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

€75 billed per month or €0.035 billed per minute
Up to 25 agents
WebRTC-enabled. Your agents can be located anywhere
Tight IVR/ACD integration
Configurable call recording
Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

CRM auto-sync
Dynamic routing (CLID or data-driven and CRM-based)
Click-to-call back from the web
Power and predictive dialing
All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

Routing using full context
Unlimited email, chat, and social accounts
Omni-channel real time SLA management
Real-time customer surveys
Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

Quality and customer experience management
Workforce Management (WFM)
Speech and text analytics
Sales acceleration platform
Dedicated account manager

User Satisfaction

We realize that when you make a decision to buy Communications Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vocalcom Cloud Contact Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vocalcom Cloud Contact Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

109

NEGATIVE SOCIAL MENTIONS