Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports, and design IVRs. The platform’s easy-to-use interface means no more requests to IT.
With Vocalcom, you can stop buying software and maintaining equipment, and start utilizing the power of a cloud contact center platform. It supports voice, chat, email, SMS, Twitter, and Facebook – all from one place. The Vocalcom WebRTC Platform goes beyond Web chat and audio communication to include video and co-browsing, and enables a seamless transition from self-service to live service. It preserves the context of previous interactions, which creates opportunities for better customer experience and more sales.
Vocalcom offers 100% cloud delivery, which can help you save costs, and get up and running quickly. It lets your company quickly deploy an always-on, secure contact center solution using a pay-as-you-go model. Vocalcom is used by more than 3,600 companies in 47 countries around the world.
Show MoreKnowing that businesses have specific business-related wants, it is prudent that they avoid selecting an all-in-one, “perfect” software system. Nonetheless, it would be almost impossible to try to stumble on such application even among popular software solutions. The reasonable thing to undertake should be to jot down the various important factors that need investigation such as crucial features, price terms, technical skill ability of the users, organizational size, etc. Next, you must double down on your research systematically. Browse through these Vocalcom Cloud Contact Center evaluations and look into each of the solutions in your list in detail. Such all-encompassing product research guarantees you weed out mismatched apps and buy the one which meets all the aspects your company requires.
Position of Vocalcom Cloud Contact Center in our main categories:
Vocalcom Cloud Contact Center is one of the top 100 Communications Software products
Vocalcom Cloud Contact Center is one of the 100 Customer Support Software products
Every company has different needs and requires a system that can be personalized for their size, type of workers and buyers, and the specific industry they are in. For these reasons, no software can proffer perfect functionality off-the-shelf. When you try to find a software system, first be sure what you want it for. Read some Vocalcom Cloud Contact Center Call Center Software reviews and ask yourself do you need basic functionality or do you want complex tools? Are there any industry-specific features that you are looking for? Get the answers to these queries to aid your search. There are lots of factors that you need to reflect on and these include your budget, particular business needs, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally choose the system that presents all that you want to enhance your firm efficiency and productivity.
Vocalcom Cloud Contact Center Pricing Plans:
€65/user/month
€99/user/month
€145/user/month
€250/user/month
Vocalcom Cloud Contact Center Pricing Plans:
Free Trial
Click2Start
€65/user/month
Business Plus
€99/user/month
Entreprise
€145/user/month
Premium
€250/user/month
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
We know that when you decide to buy a Call Center Software it’s important not only to learn how experts score it in their reviews, but also to check whether the real people and businesses that bought it are indeed satisfied with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vocalcom Cloud Contact Center reviews across a vast range of social media sites. The information is then featured in a simple to digest way revealing how many users had positive and negative experience with Vocalcom Cloud Contact Center. With that information at your disposal you will be ready to make an informed buying choice that you won’t regret.
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Vocalcom Contact Center Software integrates with the following business systems and applications:
Vocalcom Cloud Contact Center average rating:
Overall impression
Customer Support
Value for Money
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I love how easily we can steer conversations with a ready-script for our customers.
CONS: I can't seem to open this on Google Chrome--this only works on IE.
The least favorable review
PROS: I love how attentive the CS is. They really pay attention to their clients' needs.
CONS: Zero. Zip. Zilch. I love everything about this!
More reviews from 2 actual users:
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Lets us be more active in our customer support efforts.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: I love how easily we can steer conversations with a ready-script for our customers.
CONS: I can't seem to open this on Google Chrome--this only works on IE.
So far, so good.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
PROS: I love how attentive the CS is. They really pay attention to their clients' needs.
CONS: Zero. Zip. Zilch. I love everything about this!
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Lets us be more active in our customer support efforts.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
So far, so good.
Read full review >Overall impression
Customer Support
Value for Money
Ease of Use
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