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Vocalcom Cloud Contact Center Review
What is Vocalcom Cloud Contact Center?
Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports, and design IVRs. The platform’s easy-to-use interface means no more requests to IT.
With Vocalcom, you can stop buying software and maintaining equipment, and start utilizing the power of a cloud contact center platform. It supports voice, chat, email, SMS, Twitter, and Facebook – all from one place. The Vocalcom WebRTC Platform goes beyond Web chat and audio communication to include video and co-browsing, and enables a seamless transition from self-service to live service. It preserves the context of previous interactions, which creates opportunities for better customer experience and more sales.
Vocalcom offers 100% cloud delivery, which can help you save costs, and get up and running quickly. It lets your company quickly deploy an always-on, secure contact center solution using a pay-as-you-go model. Vocalcom is used by more than 3,600 companies in 47 countries around the world.
Show MoreOverview of Vocalcom Cloud Contact Center Benefits
- Vocalcom helps thousands of global customers boost their sales and provide outstanding customer service.
- You don’t have to wait for technical experts to set up and make changes.
- Vocalcom Cloud is designed to make your agents more productive.
- You can improve the customer experience by supporting multiple channels in a single agent workspace.
- Use Vocalcom to continuously improve the performance and quality of your employees with ongoing analytics, surveys, coaching and more.
- Vocalcom is a highly secure, scalable and easy-to-use cloud contact center software.
- The platform offers good flexibility, performance, and responsiveness.
- You can deliver faster customer service while reducing costs and IT workload.
Overview of Vocalcom Cloud Contact Center Features
- Automatic CTI screen pops
- Click to call meeting, click-to-chat, click-to-video
- Complete browser-based multichannel agent desktop – WebRTC
- Context based call scripting
- Customer feedback Software and NPS
- Dynamic call and screen recording
- Internal knowledge base
- Multichannel skills-based routing
- No hardware to buy. Total security and reliability
- Out-of-the-box CRMs integration
- Predictive, progressive, and preview dialing
- Proactive service notifications
- Real time contextual routing
- Simply configure, provision, and monitor your call center
- Single click agent monitoring and reporting
- Social media customer engagement
- Social monitoring and engagement
- Tight IVR/ACD integration
- Workforce optimization and quality management
Vocalcom Cloud Contact Center Position In Our Categories
Since companies have specific business-related demands, it is logical that they steer clear of purchasing a one-size-fits-all, ”best” software. Be that as it may, it is difficult to try to chance on such an app even among widely used software systems. The better thing to do can be to narrow down the several chief functions which call for a examination such as crucial features, price terms, skill levels of the users, business size, etc. The second step is, you must conduct the research exhaustively. Have a look at some of these Vocalcom Cloud Contact Center reviews and look into each of the software solutions in your shortlist in detail. Such all-encompassing product research can make sure you avoid unsuitable software solutions and subscribe to the one that delivers all the function your business requires to be successful.
Position of Vocalcom Cloud Contact Center in our main categories:
TOP
100
Vocalcom Cloud Contact Center is one of the top 100 Communications Software products
TOP
100
Vocalcom Cloud Contact Center is one of the 100 Customer Support Software products
There are popular and widely used systems in each software category. But are they essentially the best fit for your enterprise’s special wants? A market-leading software application may have thousands of customers, but does it offer what you need? For this reason, do not blindly invest in popular systems. Read at least a few Vocalcom Cloud Contact Center Call Center Software reviews and consider the elements that you want in the software such as the fees, main features, available integrations etc. Then, select a few apps that fit your needs. Try out the free trials of these products, read online opinions, get explanations from the maker, and do your research thoroughly. This exhaustive homework is certain to aid you choose the best software platform for your organization’s specific needs.
How Much Does Vocalcom Cloud Contact Center Cost?
Vocalcom Cloud Contact Center Pricing Plans:
Free Trial
Click2Start
€65/user/month
Business Plus
€99/user/month
Entreprise
€145/user/month
Premium
€250/user/month
What are Vocalcom Cloud Contact Center pricing details?
Vocalcom Cloud Contact Center Pricing Plans:
Free Trial
Click2Start
€65/user/month
Business Plus
€99/user/month
Entreprise
€145/user/month
Premium
€250/user/month
Vocalcom offers four packages:
Click2Start: €65/concurrent user/month (billed annually)
- €75 billed per month or €0.035 billed per minute
- Up to 25 agents
- WebRTC-enabled. Your agents can be located anywhere
- Tight IVR/ACD integration
- Configurable call recording
- Supervisor portal on-the-go
Business Plus: €99/concurrent user/month (billed annually)
Everything in Click2Start, Plus:
- CRM auto-sync
- Dynamic routing (CLID or data-driven and CRM-based)
- Click-to-call back from the web
- Power and predictive dialing
- All-in-one KPIs, analytics, and reporting
Entreprise: €145/concurrent user/month (billed annually)
Everything in Business+, plus:
- Routing using full context
- Unlimited email, chat, and social accounts
- Omni-channel real time SLA management
- Real-time customer surveys
- Disaster recovery
Premium: €250/concurrent user/month (billed annually)
Everything in Entreprise, plus:
- Quality and customer experience management
- Workforce Management (WFM)
- Speech and text analytics
- Sales acceleration platform
- Dedicated account manager
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you make a decision to buy a Call Center Software it’s crucial not only to find out how experts evaluate it in their reviews, but also to discover whether the actual people and companies that use it are indeed happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Vocalcom Cloud Contact Center reviews across a wide array of social media sites. The information is then displayed in a simple to digest way showing how many users had positive and negative experience with Vocalcom Cloud Contact Center. With that information at your disposal you should be ready to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Vocalcom Cloud Contact Center?
Vocalcom Contact Center Software integrates with the following business systems and applications:
- Amazon EC2
- Avaya Aura Call Center Elite
- BigCommerce
- Contacts
- DocuSign
- Lync Online
- Magento
- Microsoft Dynamics CRM Online
- Oracle CRM On Demand
- Salesforce App Cloud
- Salesforce Sales Cloud
- Salesforce Service Cloud
- SAP CRM On demand
- Vocalcom Contact Center Software
- VoIP / SIP PC Softphone
- Wordpress
- Zendesk
- Zuora
Vocalcom Cloud Contact Center User Reviews
Vocalcom Cloud Contact Center average rating:
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I love how easily we can steer conversations with a ready-script for our customers.
CONS: I can't seem to open this on Google Chrome--this only works on IE.
The least favorable review
PROS: I love how attentive the CS is. They really pay attention to their clients' needs.
CONS: Zero. Zip. Zilch. I love everything about this!
More reviews from 2 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Lets us be more active in our customer support efforts.
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.10.2021
Company Size: 11-50 Employees
Industry: Market Research
PROS: I love how easily we can steer conversations with a ready-script for our customers.
CONS: I can't seem to open this on Google Chrome--this only works on IE.
So far, so good.
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 26.05.2021
Company Size: 11-50 Employees
Industry: Financial Services
PROS: I love how attentive the CS is. They really pay attention to their clients' needs.
CONS: Zero. Zip. Zilch. I love everything about this!
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Vocalcom Cloud Contact Center user reviews
Lets us be more active in our customer support efforts.
Read full review >
5/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.10.2021
Company Size: 11-50 Employees
Industry: Market Research
So far, so good.
Read full review >
4/5
Overall impression
3/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 26.05.2021
Company Size: 11-50 Employees
Industry: Financial Services
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