Vocalcom Cloud Contact Center Review

Item: Vocalcom Cloud Contact Center
Rating: 8.4
Author: Nestor Gilbert

Our score: 8.4 User satisfaction: 99%

(0 user reviews)

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What is Vocalcom Cloud Contact Center?
Vocalcom Cloud Contact Center benefits
Overview of Vocalcom Cloud Contact Center features
Vocalcom Cloud Contact Center pricing
User satisfaction
Video
Technical details
Support details

Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports, and design IVRs. The platform’s easy-to-use interface means no more requests to IT.

With Vocalcom, you can stop buying software and maintaining equipment, and start utilizing the power of a cloud contact center platform. It supports voice, chat, email, SMS, Twitter, and Facebook – all from one place. The Vocalcom WebRTC Platform goes beyond Web chat and audio communication to include video and co-browsing, and enables a seamless transition from self-service to live service. It preserves the context of previous interactions, which creates opportunities for better customer experience and more sales.

Vocalcom offers 100% cloud delivery, which can help you save costs, and get up and running quickly. It lets your company quickly deploy an always-on, secure contact center solution using a pay-as-you-go model. Vocalcom is used by more than 3,600 companies in 47 countries around the world.

Vocalcom helps thousands of global customers boost their sales and provide outstanding customer service.
You don’t have to wait for technical experts to set up and make changes.
Vocalcom Cloud is designed to make your agents more productive.
You can improve the customer experience by supporting multiple channels in a single agent workspace.
Use Vocalcom to continuously improve the performance and quality of your employees with ongoing analytics, surveys, coaching and more.
Vocalcom is a highly secure, scalable and easy-to-use cloud contact center software.
The platform offers good flexibility, performance, and responsiveness.
You can deliver faster customer service while reducing costs and IT workload.

Automatic CTI screen pops
Click to call meeting, click-to-chat, click-to-video
Complete browser-based multichannel agent desktop – WebRTC
Context based call scripting
Customer feedback Software and NPS
Dynamic call and screen recording
Internal knowledge base
Multichannel skills-based routing
No hardware to buy. Total security and reliability
Out-of-the-box CRMs integration
Predictive, progressive, and preview dialing
Proactive service notifications
Real time contextual routing
Simply configure, provision, and monitor your call center
Single click agent monitoring and reporting
Social media customer engagement
Social monitoring and engagement
Tight IVR/ACD integration
Workforce optimization and quality management

Knowing that businesses have specific business requirements, it is only rational they abstain from settling on a one-size-fits-all, ”best” software solution. Just the same, it is futile to come across such application even among popular software solutions.
The sensible step to undertake would be to spell out the numerous main functions which require inspection such as key features, budget, technical skill capability of staff, organizational size, etc. Thereafter, you should double down on your product research through and through. Have a look at these Vocalcom Cloud Contact Center review articles and explore each of the software products in your shortlist in detail. Such comprehensive research ascertains you stay away from unfit applications and buy the system that delivers all the aspects you require business requires.

Position of Vocalcom Cloud Contact Center in our main categories:

TOP 100

Vocalcom Cloud Contact Center is one of the top 100 Communications Software products

TOP 100

Vocalcom Cloud Contact Center is one of the 100 Customer Support Software products

Vocalcom Cloud Contact Center is also listed in the following subcategories:

Call Center Software#11

It is essential to note that almost no app in the Call Center Software category is an ideal solution able to match all the needs of different company types, sizes and industries. It may be a good idea to read a few Vocalcom Cloud Contact Center Call Center Software reviews first as certain software might dominate exclusively in a really small set of applications or be created with a very specific type of industry in mind. Others may work with a goal of being easy and intuitive and as a result lack complicated functionalities desired by more experienced users. You can also find software that focus on a broad group of users and give you a rich feature toolbox, but that frequently comes at a more significant price of such a solution. Make sure you're aware of your requirements so that you choose a service that offers all the functionalities you look for.

Vocalcom Cloud Contact Center Pricing Plans:

Free Trial

Click2Start

€65/user/month

Business Plus

€99/user/month

Entreprise

€145/user/month

Premium

€250/user/month

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

€75 billed per month or €0.035 billed per minute
Up to 25 agents
WebRTC-enabled. Your agents can be located anywhere
Tight IVR/ACD integration
Configurable call recording
Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

CRM auto-sync
Dynamic routing (CLID or data-driven and CRM-based)
Click-to-call back from the web
Power and predictive dialing
All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

Routing using full context
Unlimited email, chat, and social accounts
Omni-channel real time SLA management
Real-time customer surveys
Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

Quality and customer experience management
Workforce Management (WFM)
Speech and text analytics
Sales acceleration platform
Dedicated account manager

Positive Social Media Mentions 109

Negative Social Media Mentions 1

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vocalcom Cloud Contact Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vocalcom Cloud Contact Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.