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Vocalcom Cloud Contact Center Review

Vocalcom Cloud Contact Center
Our score: 8.4 User satisfaction: N/A

What is Vocalcom Cloud Contact Center?

Vocalcom Cloud Contact Center is cloud-based, massively scalable, built with web technologies, communication-rich, and user-focused. You can easily add agents, customize reports, and design IVRs. The platform’s easy-to-use interface means no more requests to IT.

With Vocalcom, you can stop buying software and maintaining equipment, and start utilizing the power of a cloud contact center platform. It supports voice, chat, email, SMS, Twitter, and Facebook – all from one place. The Vocalcom WebRTC Platform goes beyond Web chat and audio communication to include video and co-browsing, and enables a seamless transition from self-service to live service. It preserves the context of previous interactions, which creates opportunities for better customer experience and more sales.

Vocalcom offers 100% cloud delivery, which can help you save costs, and get up and running quickly. It lets your company quickly deploy an always-on, secure contact center solution using a pay-as-you-go model. Vocalcom is used by more than 3,600 companies in 47 countries around the world.

Overview of Vocalcom Cloud Contact Center Benefits

  • Vocalcom helps thousands of global customers boost their sales and provide outstanding customer service.
  • You don’t have to wait for technical experts to set up and make changes.
  • Vocalcom Cloud is designed to make your agents more productive.
  • You can improve the customer experience by supporting multiple channels in a single agent workspace.
  • Use Vocalcom to continuously improve the performance and quality of your employees with ongoing analytics, surveys, coaching and more.
  • Vocalcom is a highly secure, scalable and easy-to-use cloud contact center software.
  • The platform offers good flexibility, performance, and responsiveness.
  • You can deliver faster customer service while reducing costs and IT workload.

Overview of Vocalcom Cloud Contact Center Features

  • Automatic CTI screen pops
  • Click to call meeting, click-to-chat, click-to-video
  • Complete browser-based multichannel agent desktop – WebRTC
  • Context based call scripting
  • Customer feedback Software and NPS
  • Dynamic call and screen recording
  • Internal knowledge base
  • Multichannel skills-based routing
  • No hardware to buy. Total security and reliability
  • Out-of-the-box CRMs integration
  • Predictive, progressive, and preview dialing
  • Proactive service notifications
  • Real time contextual routing
  • Simply configure, provision, and monitor your call center
  • Single click agent monitoring and reporting
  • Social media customer engagement
  • Social monitoring and engagement
  • Tight IVR/ACD integration
  • Workforce optimization and quality management

Vocalcom Cloud Contact Center Position In Our Categories

Knowing that businesses have unique business-related wants, it is reasonable that they abstain from getting a one-size-fits-all, ”best” software product. Nevertheless, it would be almost impossible to discover such application even among widely used software solutions. The correct thing to do would be to take note of the numerous significant functions which entail inspection like important features, budget, skill competence of staff members, business size, etc. The second step is, you should double down on your research exhaustively. Read some Vocalcom Cloud Contact Center reviews and explore each of the solutions in your list in detail. Such detailed research ascertain you steer clear of unsuitable applications and select the system which meets all the features your company requires.

Position of Vocalcom Cloud Contact Center in our main categories:

TOP 100

Vocalcom Cloud Contact Center is one of the top 100 Communications Software products

TOP 100

Vocalcom Cloud Contact Center is one of the 100 Customer Support Software products

Vocalcom Cloud Contact Center is also listed in the following subcategories:

Companies have different needs and requirements and no software application can be just right in such a scenario. It is futile to try to find an ideal out-of-the-box software product that meets all your business needs. The intelligent thing to do would be to modify the system for your unique wants, staff member skill levels, budget, and other elements. For these reasons, do not hasten and subscribe to well-publicized leading applications. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your research, investigate each short-listed application in detail, read a few Vocalcom Cloud Contact Center Call Center Software reviews, speak to the vendor for explanations, and finally choose the app that provides what you need.

How Much Does Vocalcom Cloud Contact Center Cost?

Vocalcom Cloud Contact Center Pricing Plans:

Free Trial

Click2Start

€65/user/month

Business Plus

€99/user/month

Entreprise

€145/user/month

Premium

€250/user/month

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Call Center Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vocalcom Cloud Contact Center reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vocalcom Cloud Contact Center. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Vocalcom Cloud Contact Center Comparisons

Vocalcom Cloud Contact Center user reviews

Lets us be more active in our customer support efforts.

Read full review >
Monserrate
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2019 Company Size: 11-50 Employees Industry: Market Research

So far, so good.

Read full review >
Hollis
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 25.09.2019 Company Size: 11-50 Employees Industry: Financial Services

What are Vocalcom Cloud Contact Center pricing details?

Vocalcom Cloud Contact Center Pricing Plans:

Free Trial

Click2Start

€65/user/month

Business Plus

€99/user/month

Entreprise

€145/user/month

Premium

€250/user/month

Vocalcom offers four packages:

Click2Start: €65/concurrent user/month (billed annually)

  • €75 billed per month or €0.035 billed per minute
  • Up to 25 agents
  • WebRTC-enabled. Your agents can be located anywhere
  • Tight IVR/ACD integration
  • Configurable call recording
  • Supervisor portal on-the-go

Business Plus: €99/concurrent user/month (billed annually)

Everything in Click2Start, Plus:

  • CRM auto-sync
  • Dynamic routing (CLID or data-driven and CRM-based)
  • Click-to-call back from the web
  • Power and predictive dialing
  • All-in-one KPIs, analytics, and reporting

Entreprise: €145/concurrent user/month (billed annually)

Everything in Business+, plus:

  • Routing using full context
  • Unlimited email, chat, and social accounts
  • Omni-channel real time SLA management
  • Real-time customer surveys
  • Disaster recovery

Premium: €250/concurrent user/month (billed annually)

Everything in Entreprise, plus:

  • Quality and customer experience management
  • Workforce Management (WFM)
  • Speech and text analytics
  • Sales acceleration platform
  • Dedicated account manager

What integrations are available for Vocalcom Cloud Contact Center?

Vocalcom Contact Center Software integrates with the following business systems and applications:

  • Amazon EC2
  • Avaya Aura Call Center Elite
  • BigCommerce
  • Contacts
  • DocuSign
  • Lync Online
  • Magento
  • Microsoft Dynamics CRM Online
  • Oracle CRM On Demand
  • Salesforce App Cloud
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • SAP CRM On demand
  • Vocalcom Contact Center Software
  • VoIP / SIP PC Softphone
  • Wordpress
  • Zendesk
  • Zuora

 

Vocalcom Cloud Contact Center average rating:

Average score
4.1/5 (2 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Monserrate

PROS: I love how easily we can steer conversations with a ready-script for our customers.

CONS: I can't seem to open this on Google Chrome--this only works on IE.

Reviewed 6 months ago

Read full review >

The least favorable review

Hollis

PROS: I love how attentive the CS is. They really pay attention to their clients' needs.

CONS: Zero. Zip. Zilch. I love everything about this!

Reviewed 6 months ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Lets us be more active in our customer support efforts.

Read full review >
Monserrate
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2019 Company Size: 11-50 Employees Industry: Market Research

PROS: I love how easily we can steer conversations with a ready-script for our customers.

CONS: I can't seem to open this on Google Chrome--this only works on IE.

What do you think about this review? Great Poor

So far, so good.

Read full review >
Hollis
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 25.09.2019 Company Size: 11-50 Employees Industry: Financial Services

PROS: I love how attentive the CS is. They really pay attention to their clients' needs.

CONS: Zero. Zip. Zilch. I love everything about this!

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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