MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Logo of Vtiger
User review of Vtiger

Functions efficiently and with excellent support.

- by Virgil

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The creation of modules regardless if it's starting things from scratch of editing the current ones, fits nicely with any company. This works regardless if it's product/service/hybrid-based. When it's paired with workflows and you have a fair idea on how it functions, everything you could ever think of is doable. Technical support can be reached through live chat.

What aspects are problematic or could work better?

Customer portal looks too basic. Scripts can't operate within workflows. Workflows won't allow more more than one conditonal outputs. SLA alerts are limited to functioning on resolution time.

What specific problems in your company were solved by this product?

I'm trying to resolve the importance of keeping a marketing and sales CRM tool. Thanks largely to its simplified automation, I was able to minimize my agents' workload significantly in terms of reaching out to potential leads. They get to play arond with a number of customized templates segregated by country. As a result, they're able to save a couple days of work every week.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

Share
Tweet
Share