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Vtiger Review

Vtiger
Our score: 8.7 User satisfaction: 96%

What is Vtiger?

Vtiger is an all in one CRM designed for small businesses. It was founded in the year 2004 and it integrates the features that go beyond the standard capacity suite of the typical CRMs. Vtiger system has been tailored to meet with needs of the clients based on the feedback provided by the customer base.

Vtiger allows the users to thrive on a more productive business, and helps them to stay informed about it and to avoid data duplication. Vtiger is able to deliver great sales automation capabilities, email marketing functionalities and project and inventory management. Vtiger represents a set of unique tools that are used for the improvement of interaction with the potential customers. The web-to-CRM forms provided by Vtiger help in capturing the relevant contact information, prioritizing and using that information for making smarter business decision.

Finally, Vtiger is an affordable CRM system, tailored to suit small businesses’ tight budgets. It offers a sales and a support set, both available in a starter and professional version, depending on the number of users you want to include. A 15-days free trial is also available.

Overview of Vtiger Benefits

Vtiger CRM provides the sales, marketing, and the support teams with a variety of opportunities regarding their customer relationships, and enable them to build strong and long-lasting business connections. The purpose ultimate of Vtiger CRM is to gather collaboration and organization tools in one place, all of them designed for the sake of the ideal customer experience. Vtiger CRM helps the organizations to improve both prospective and current customer experiences by automating their sales, support, and marketing tasks and developing a variety of business-enhancing insights.

Vtiger helps users to maintain the ircontacts, automate the repetitive tasks, track the campaigns, and compile an extensive report about the sales, marketing, and the support tasks being performed in the organization. The custom reports use multiple filters to focus on the specific lead characteristics, and this is achieved by automating the entire workflow. Users reduce the repetitive tasks, and save the time as a result. Vtiger tracks the marketing campaigns over time, and helps in pinpointing what is working for the business and what is not. The most agile solution Vtiger provides is the strong client base management functionality.

The portal support of Vtiger allows the customers to search trhough the past issues and their resolutions, and to customize the database to make it suitable for future operations. At the back end of the portal, the support agents can create, document, and track the issues with the help of automated follow-ups. Moreover, the customers are provided with the ability to monitor the status of their issues from the opening to the closure moment.

Overview of Vtiger Features

  • Email Marketing
  • Contact Management
  • Forecasting
  • Opportunity Management
  • Workflow Automation
  • SLAs
  • Case Management
  • Lead Management
  • Performance Reporting
  • Security management
  • Subscription Management
  • Product Customization
  • Flexible Workflows
  • Customer Portal
  • Insights
  • Tasks and Activities
  • Collaboration
  • Reporting and Insights
  • Mobile Apps
  • Document and Files
  • Project Management
  • Inventory Management

Vtiger Position In Our Categories

Position of Vtiger in our main categories:

TOP 100

Vtiger is one of the top 100 CRM Software products

If you are considering Vtiger it might also be a good idea to examine other subcategories of CRM Software gathered in our base of SaaS software reviews.

Every enterprise has its own characteristics, and may need a particular type of CRM Software solution that will be fit for their company size, type of clients and employees and even individual niche they cater to. You should not count on locating a perfect software that will be suitable for every company regardless of their background is. It may be a good idea to read a few Vtiger CRM Software reviews first and even then you should keep in mind what the solution is supposed to do for your business and your staff. Do you require an easy and straightforward solution with just basic features? Will you actually use the complex tools needed by pros and big enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to get a reliable app that will match your budget.

How Much Does Vtiger Cost?

Vtiger Pricing Plans:

Free Trial

Sales Starter

$10/month/user

Sales Professional

$20/user/month

Support Starter

$10/month/user

Support Professional

$20/month/user

All-in-one Package

$35/user/month

Vtiger is available in the following payment plans:

Sales Package:

Sales Starter – $10/month/user

  • Contact management
  • Leads and opportunities
  • Quote builder
  • Web-to-lead forms
  • Document management
  • Workflow management
  • Mass email campaign
  • Advanced reporting
  • Sales pipeline management
  • 24-hour support

Sales Professional – $20/user/month

  • All Sales Starter features
  • Sales forecasting
  • Invoicing
  • Twitter integrations
  • Payment processing
  • Multiple currencies
  • Autoresponder campaigns
  • 24-hour support

Support Package:

Support Starter – $10/month/user

  • Case management
  • Contact management
  • Knowledge Base
  • Web and email to ticket
  • Workflow automation
  • Document management
  • Reporting
  • Service level agreements
  • Business hours
  • 24-hour support

Support Professional – $20/month/user

  • All features from Support Starter
  • Support insights
  • Twitter integrations
  • Customer portal
  • Make, receive, log and record phone calls
  • Custom modules and records
  • 24-hour support

All-in-one Package – $35/user/month

  • All features from Sales Professional and Support Professional
  • Project management
  • Inventory management
  • 25,000 email/month
  • 24-hour support

User Satisfaction

Positive Social Media Mentions 48
Negative Social Media Mentions 2

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vtiger reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vtiger. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Vtiger Comparisons

Vtiger user reviews

Using it for our company.

Read full review >
Deanna
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.10.2018 Company Size: 11-50 Employees Industry: Renewables & Environment

Functions efficiently and with excellent support.

Read full review >
Virgil
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2018 Company Size: More than 100 Employees Industry: Internet

Flexible and worth every penny.

Read full review >
Gregg
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2018 Company Size: More than 100 Employees Industry: Renewables & Environment

It’s a robust CRM software that can be customized and with sales/service integration.

Read full review >
Loretta
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.04.2018 Company Size: More than 100 Employees Industry: Higher Education

One of the top open source options available.

Read full review >
Bessie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.04.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

What are Vtiger pricing details?

Vtiger Pricing Plans:

Free Trial

Sales Starter

$10/month/user

Sales Professional

$20/user/month

Support Starter

$10/month/user

Support Professional

$20/month/user

All-in-one Package

$35/user/month

Vtiger is available in the following payment plans:

Sales Package:

Sales Starter – $10/month/user

  • Contact management
  • Leads and opportunities
  • Quote builder
  • Web-to-lead forms
  • Document management
  • Workflow management
  • Mass email campaign
  • Advanced reporting
  • Sales pipeline management
  • 24-hour support

Sales Professional – $20/user/month

  • All Sales Starter features
  • Sales forecasting
  • Invoicing
  • Twitter integrations
  • Payment processing
  • Multiple currencies
  • Autoresponder campaigns
  • 24-hour support

Support Package:

Support Starter – $10/month/user

  • Case management
  • Contact management
  • Knowledge Base
  • Web and email to ticket
  • Workflow automation
  • Document management
  • Reporting
  • Service level agreements
  • Business hours
  • 24-hour support

Support Professional – $20/month/user

  • All features from Support Starter
  • Support insights
  • Twitter integrations
  • Customer portal
  • Make, receive, log and record phone calls
  • Custom modules and records
  • 24-hour support

All-in-one Package – $35/user/month

  • All features from Sales Professional and Support Professional
  • Project management
  • Inventory management
  • 25,000 email/month
  • 24-hour support

What integrations are available for Vtiger?

Vtiger integrates with the following systems and applications:

  • Gmail
  • Google Apps for Work
  • Megento
  • MailChimp
  • MS Outlook
  • PayPal
  • Quickbooks
  • Xero
  • Zapier
  • Dropbox
  • Google Drive
  • MS Office 365
  • Google Docs
  • DocuSign

Vtiger average rating:

Average score
5/5 (9 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Bessie

PROS: I like how flexible it can be. Customization options are available. We spotted numerous network add-ons that enabled us to customize the system itself. We didn't do much customized programming.

CONS: There's really not much to hate with the product. It's the best out there. But I'd like to have their enhanced reporting functionality included on their free version. I perfectly understand how reporting can be a big thing to deal with, but such functionality pre-installed are a little weak.

Reviewed 2 years ago

Read full review >

The least favorable review

Gregg

PROS: I love the flexibility of this software. My systems admin working for my employer had a relatively poor setup. But after using the software for a few years, we're able to finally automate and carry out processes. This include extracting data for our own custom design report writer. Its potential is something that my employer really realized completely.

CONS: Setting things up initially is a long process. This would make it more difficult if you haven't worked with this kind of software. But then again, who wouldn't face the same scenario, right? It's now running to a crawl since my company expanded and/or a lot of history were housed in there.

Reviewed 1 year ago

Read full review >

More reviews from 9 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Using it for our company.

Read full review >
Deanna
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.10.2018 Company Size: 11-50 Employees Industry: Renewables & Environment

PROS: It's fully functional. Highly flexible. Vitger CRM is a robust software that almost all modules you'll ever need. It works well regardless of the industry you're in.

CONS: VtigerCRM happens to be one of the greatest CRMs I've ever come across. However, it does have some downsides. It would've been great if Vtiget has some kind of a backup functionality that allows customers to make configurations. While Vtiger has a login history check, it'd be nice if possesses a static IP address mapping to prevent unauthorized remote access.

What do you think about this review? Great Poor

Functions efficiently and with excellent support.

Read full review >
Virgil
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2018 Company Size: More than 100 Employees Industry: Internet

PROS: The creation of modules regardless if it's starting things from scratch of editing the current ones, fits nicely with any company. This works regardless if it's product/service/hybrid-based. When it's paired with workflows and you have a fair idea on how it functions, everything you could ever think of is doable. Technical support can be reached through live chat.

CONS: Customer portal looks too basic. Scripts can't operate within workflows. Workflows won't allow more more than one conditonal outputs. SLA alerts are limited to functioning on resolution time.

What do you think about this review? Great Poor

Flexible and worth every penny.

Read full review >
Gregg
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2018 Company Size: More than 100 Employees Industry: Renewables & Environment

PROS: I love the flexibility of this software. My systems admin working for my employer had a relatively poor setup. But after using the software for a few years, we're able to finally automate and carry out processes. This include extracting data for our own custom design report writer. Its potential is something that my employer really realized completely.

CONS: Setting things up initially is a long process. This would make it more difficult if you haven't worked with this kind of software. But then again, who wouldn't face the same scenario, right? It's now running to a crawl since my company expanded and/or a lot of history were housed in there.

What do you think about this review? Great Poor

It’s a robust CRM software that can be customized and with sales/service integration.

Read full review >
Loretta
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.04.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: CRM users are finding it a lot simpler to navigate. That means, implementation is easier. It makes us stand out and be more professional looking. We were able to personali the CRM to meet our business requirements while keeping our customers comfortabe in making a deal with us.

CONS: "Hate" is a really big word. We're still looking for the mobile app to automatically be refreshed. We wanted the app to still have the same logical function as that on the web-based platform. The French language needs a bit of tweaking although it drastically improved since we began using this CRM.

What do you think about this review? Great Poor

One of the top open source options available.

Read full review >
Bessie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.04.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I like how flexible it can be. Customization options are available. We spotted numerous network add-ons that enabled us to customize the system itself. We didn't do much customized programming.

CONS: There's really not much to hate with the product. It's the best out there. But I'd like to have their enhanced reporting functionality included on their free version. I perfectly understand how reporting can be a big thing to deal with, but such functionality pre-installed are a little weak.

What do you think about this review? Great Poor

A customer support review.

Read full review >
Robin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.02.2018 Company Size: 11-50 Employees Industry: Financial Services

PROS: Its functionality allows for the creation of modules from ground up. With some understanding and assistance from support, I can just about anything I want with my business. At the same time, I get to expand my knowledge. This worked perfectly for my company that's currently a combination of sales and service.

CONS: I feel the software does a great job in most aspects. A majority of the needs are resolved through the use of ad-ons. Most of the things that I hate this year when dealing with CRM is having little knowledge. But once you're familiar with the system it's simpler to know which ones would need your needs.

What do you think about this review? Great Poor

Caters to all my features, can be customized, and bundled with helpful support.

Read full review >
Don
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.02.2018 Company Size: 1-10 Employees Industry: Financial Services

PROS: It's a bit complicated. But at the same time it has its simplicity and direct-to-the-point scheme. I love its integrations that makes everything go smooth. Support is willing to go above and beyond to help you out. Documentation is usually complete.

CONS: The design could use some improvement. It needs to have that modern touch. So far, things are looking great.

What do you think about this review? Great Poor

Endless possibilities in tailoring a solution that works for you!

Read full review >
Danielle
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.12.2017 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: Highly adaptable. I'm currently an entrepreneur running a couple companies. In each one, I work with a bunch of individuals who are my businss partners, people from other agencies, and freelancers. Vtiger leaves the decision to me on how my CRM should function, which modules I'd settle for, and what fields to utilize.

CONS: What to dislike about this product? Nothing much really when it comes to its default settings. While it still hasn't reached the point where it can tell you "Nope! That can't be done!" None of that has ever happened to me yet.

What do you think about this review? Great Poor

Simply great!

Read full review >
Jared
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: More than 100 Employees Industry: International Trade and Development

PROS: Their live chat is amazing. They respond to almost all questions being thrown at them. Pratim was a great person to talk to. He answered to all my inquiries regardless of difficulty.

CONS: The dashboard isn't situated on the left corner. I can't seem to move it. It'd be nice to have a video manual consisting all sections. I haven't looked into it fully but I'm hoping everything I need is in there.

What do you think about this review? Great Poor
Reviewed By Jenny Chang
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