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Vtiger REVIEW

CRM Software

9 user reviews
USER SATISFACTION 96%
OUR SCORE 8.7

What is Vtiger?

Vtiger is an all in one CRM designed for small businesses. It was founded in the year 2004 and it integrates the features that go beyond the standard capacity suite of the typical CRMs. Vtiger system has been tailored to meet with needs of the clients based on the feedback provided by the customer base.

Vtiger allows the users to thrive on a more productive business, and helps them to stay informed about it and to avoid data duplication. Vtiger is able to deliver great sales automation capabilities, email marketing functionalities and project and inventory management. Vtiger represents a set of unique tools that are used for the improvement of interaction with the potential customers. The web-to-CRM forms provided by Vtiger help in capturing the relevant contact information, prioritizing and using that information for making smarter business decision.

Finally, Vtiger is an affordable CRM system, tailored to suit small businesses’ tight budgets. It offers a sales and a support set, both available in a starter and professional version, depending on the number of users you want to include. A 15-days free trial is also available.

Overview of Vtiger Benefits

Vtiger CRM provides the sales, marketing, and the support teams with a variety of opportunities regarding their customer relationships, and enable them to build strong and long-lasting business connections. The purpose ultimate of Vtiger CRM is to gather collaboration and organization tools in one place, all of them designed for the sake of the ideal customer experience. Vtiger CRM helps the organizations to improve both prospective and current customer experiences by automating their sales, support, and marketing tasks and developing a variety of business-enhancing insights.

Vtiger helps users to maintain the ircontacts, automate the repetitive tasks, track the campaigns, and compile an extensive report about the sales, marketing, and the support tasks being performed in the organization. The custom reports use multiple filters to focus on the specific lead characteristics, and this is achieved by automating the entire workflow. Users reduce the repetitive tasks, and save the time as a result. Vtiger tracks the marketing campaigns over time, and helps in pinpointing what is working for the business and what is not. The most agile solution Vtiger provides is the strong client base management functionality.

The portal support of Vtiger allows the customers to search trhough the past issues and their resolutions, and to customize the database to make it suitable for future operations. At the back end of the portal, the support agents can create, document, and track the issues with the help of automated follow-ups. Moreover, the customers are provided with the ability to monitor the status of their issues from the opening to the closure moment.

Overview of Vtiger Features

  • Email Marketing
  • Contact Management
  • Forecasting
  • Opportunity Management
  • Workflow Automation
  • SLAs
  • Case Management
  • Lead Management
  • Performance Reporting
  • Security management
  • Subscription Management
  • Product Customization
  • Flexible Workflows
  • Customer Portal
  • Insights
  • Tasks and Activities
  • Collaboration
  • Reporting and Insights
  • Mobile Apps
  • Document and Files
  • Project Management
  • Inventory Management

Vtiger Position In Our Categories

Position of Vtiger in our main categories:

100

Vtiger is one of the top 100 CRM Software products

100

Vtiger is one of the top 100
CRM Software products


If you are interested in Vtiger it may also be beneficial to check out other subcategories of Best CRM Software collected in our base of SaaS software reviews.Customer Service Software, Online CRM Software, Feedback & Reviews Management Software

Each company is different, and may need a specific CRM Software solution that will be designed for their business size, type of customers and staff and even particular industry they cater to. It's not wise to count on finding a perfect app that will work for each company no matter what their history is. It may be a good idea to read a few Vtiger reviews first and even then you should remember what the solution is supposed to do for your business and your employees. Do you need an easy and intuitive service with just elementary functions? Will you actually make use of the advanced functionalities needed by experts and large enterprises? Are there any particular tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a solid software that will fit your budget.

How Much Does Vtiger Cost?

Vtiger Pricing Plans:

Vtiger is available in the following payment plans:

Sales Package:

Sales Starter – $10/month/user

  • Contact management
  • Leads and opportunities
  • Quote builder
  • Web-to-lead forms
  • Document management
  • Workflow management
  • Mass email campaign
  • Advanced reporting
  • Sales pipeline management
  • 24-hour support

Sales Professional – $20/user/month

  • All Sales Starter features
  • Sales forecasting
  • Invoicing
  • Twitter integrations
  • Payment processing
  • Multiple currencies
  • Autoresponder campaigns
  • 24-hour support

Support Package:

Support Starter – $10/month/user

  • Case management
  • Contact management
  • Knowledge Base
  • Web and email to ticket
  • Workflow automation
  • Document management
  • Reporting
  • Service level agreements
  • Business hours
  • 24-hour support

Support Professional – $20/month/user

  • All features from Support Starter
  • Support insights
  • Twitter integrations
  • Customer portal
  • Make, receive, log and record phone calls
  • Custom modules and records
  • 24-hour support

All-in-one Package – $35/user/month

  • All features from Sales Professional and Support Professional
  • Project management
  • Inventory management
  • 25,000 email/month
  • 24-hour support

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Vtiger reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Vtiger. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

48

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • Canada
  • International
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

What are Vtiger pricing details?

Vtiger Pricing Plans:

Vtiger is available in the following payment plans:

Sales Package:

Sales Starter – $10/month/user

  • Contact management
  • Leads and opportunities
  • Quote builder
  • Web-to-lead forms
  • Document management
  • Workflow management
  • Mass email campaign
  • Advanced reporting
  • Sales pipeline management
  • 24-hour support

Sales Professional – $20/user/month

  • All Sales Starter features
  • Sales forecasting
  • Invoicing
  • Twitter integrations
  • Payment processing
  • Multiple currencies
  • Autoresponder campaigns
  • 24-hour support

Support Package:

Support Starter – $10/month/user

  • Case management
  • Contact management
  • Knowledge Base
  • Web and email to ticket
  • Workflow automation
  • Document management
  • Reporting
  • Service level agreements
  • Business hours
  • 24-hour support

Support Professional – $20/month/user

  • All features from Support Starter
  • Support insights
  • Twitter integrations
  • Customer portal
  • Make, receive, log and record phone calls
  • Custom modules and records
  • 24-hour support

All-in-one Package – $35/user/month

  • All features from Sales Professional and Support Professional
  • Project management
  • Inventory management
  • 25,000 email/month
  • 24-hour support

What integrations are available for Vtiger?

Vtiger integrates with the following systems and applications:

  • Gmail
  • Google Apps for Work
  • Megento
  • MailChimp
  • MS Outlook
  • PayPal
  • Quickbooks
  • Xero
  • Zapier
  • Dropbox
  • Google Drive
  • MS Office 365
  • Google Docs
  • DocuSign

User reviews


User reviews in total: 9

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Average Rating:

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The most favorable review

Virgil

2 months ago


Pros: The creation of modules regardless if it's starting things from scratch of editing the current ones, fits nicely with any company. This works regardless if it's product/service/hybrid-based. When it's paired with workflows and you have a fair idea on how it functions, everything you could ever think of is doable. Technical support can be reached through live chat.

Cons: Customer portal looks too basic. Scripts can't operate within workflows. Workflows won't allow more more than one conditonal outputs. SLA alerts are limited to functioning on resolution time.

The least favorable review

Gregg

2 months ago


Pros: I love the flexibility of this software. My systems admin working for my employer had a relatively poor setup. But after using the software for a few years, we're able to finally automate and carry out processes. This include extracting data for our own custom design report writer. Its potential is something that my employer really realized completely.

Cons: Setting things up initially is a long process. This would make it more difficult if you haven't worked with this kind of software. But then again, who wouldn't face the same scenario, right? It's now running to a crawl since my company expanded and/or a lot of history were housed in there.

Published 2 months ago
Verified
user
The creation of modules regardless if it's starting things from scratch of editing the current ones, fits nicely with any company. This works regardless if it's...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
CRM users are finding it a lot simpler to navigate. That means, implementation is easier. It makes us stand out and be more professional looking. We were able to...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
It's a bit complicated. But at the same time it has its simplicity and direct-to-the-point scheme. I love its integrations that makes everything go smooth. Support is...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Its functionality allows for the creation of modules from ground up. With some understanding and assistance from support, I can just about anything I want with my...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I love the flexibility of this software. My systems admin working for my employer had a relatively poor setup. But after using the software for a few years, we're able to...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I like how flexible it can be. Customization options are available. We spotted numerous network add-ons that enabled us to customize the system itself. We didn't do much...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Their live chat is amazing. They respond to almost all questions being thrown at them. Pratim was a great person to talk to. He answered to all my inquiries regardless of...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Highly adaptable. I'm currently an entrepreneur running a couple companies. In each one, I work with a bunch of individuals who are my businss partners, people from other...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
It's fully functional. Highly flexible. Vitger CRM is a robust software that almost all modules you'll ever need. It works well regardless of the industry you're in.



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