One of the top open source options available.

What are the best aspects of this product?

I like how flexible it can be. Customization options are available. We spotted numerous network add-ons that enabled us to customize the system itself. We didn't do much customized programming.

What aspects are problematic or could work better?

There's really not much to hate with the product. It's the best out there. But I'd like to have their enhanced reporting functionality included on their free version. I perfectly understand how reporting can be a big thing to deal with, but such functionality pre-installed are a little weak.

What specific problems in your company were solved by this product?

This wonderful software gave us the ability in tracking all of workflow aspects. It's what makes it a huge benefit. We're able to organize aspects of the life cycle of our customers with the product. We're keeping track of contact details and other small items in creating customized sites.

Are you a current user of this product?

Yes