Better customer experience from the service provider

What are the best aspects of this product?

Initially, we used ADP to manage our payroll services. However, we did not get value for money and the customer support was not that reliable. A switch to Wagepoint made all the difference. We were able to experience the best customer support and manage our payroll with the utmost professionalism. When it came to filing tax returns, the tool offers the best of those services. We can pay our employees and produce reports on the same which are error-free. It is practical, professional and a must-have for any small business.

What aspects are problematic or could work better?

Every problem we have encountered has been neutralized by the Wagepoint’s support team. In short there is nothing to say negative about the product. Everything is near perfect. The team not only answers your questions, but also it does it faster and in detailed form. They help you grow together and thus understand well how to make use of the product.

What specific problems in your company were solved by this product?

We did not get the right support and felt that we were not being appreciated as clients. When we came to use Wagepoint, all that changed and we got the right support and features for our payroll services. Problems that arise can be addressed within a short period and we can save time in managing payroll services. We can interact with real people, which make the process smooth.

Are you a current user of this product?

Yes