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Wagepoint Review

Wagepoint
Our score: 8.0 User satisfaction: 93%

What is Wagepoint?

Wagepoint is a simple online payroll application designed for small businesses in North America. Managing payroll is important for small and mid-sized companies, and Wagepoint gets the work done quickly and easily. Wagepoint can manage government remittances/reporting, direct deposits, and all year-end reporting for both hourly and salaried employees.

Wagepoint is an intuitive, easy to use, web-based payroll system, ideal for small businesses seeking to make their payroll and contractor payment systems become efficient and tax compliant. It is an ideal app for companies in a wide range of industries including retail, healthcare, distribution, and banking.

Wagepoint is used by hundreds of small businesses and it offers an easy-to-use interface that allows companies to set up the app in a few hours. Whether you’re managing an in-house team or remote workforce, the app can consolidate your payroll deliverables.

Overview of Wagepoint Benefits

Wagepoint offers a user-friendly experience to help you get your payroll-related activities accomplished quickly and easily.

Set up your company in a jiffy

It is fast and easy to set up your company with Wagepoint. The vendor offers a free ‘Switch It’ service for companies with more than 10 employees to switch over from another payroll application.

Give your employees access to their payslips

Now, you don’t have to re-print your employees’ lost payslips and year end W2’s. Simply give them access to their personal information and forget about the issue.

Process your salaried and hourly payroll quickly

You can use Wagepoint to pay salaried and hourly employees as well as contractors at the same time. You can also add different Paygroups for payrolls on multiple frequencies.

Use the auto-approve feature to take a vacation

If your payroll doesn’t change often, you can use Wagepoint’s auto-approve functionality to set your payroll and forget about it while you take a much-needed vacation.

Support ticketing within the app

You can use Wagepoint’s floating ‘Support’ tab to access the app’s knowledge base or send a support ticket in case of questions. Wagepoint currently scores 95% on customer service satisfaction.

Complete security assured

Wagepoint’s servers are hosted in the Amazon cloud to support its international expansion and to provide its customers greater security and reliability. The vendor uses 256-bit SSL encryption to ensure all your data is safe and protected from prying hackers. Plus, the vendor will not share your information with third parties without your permission.

Other Benefits

Wagepoint can manage a wide range of tax compliance and reporting tasks across all jurisdictional levels, in US$ and in other currencies, including local taxes, 1099s, and online payment stubs. The app is compatible both on PCs and Macs alike. You don’t have to worry about fees for setup, maintenance, or contracts.

It also offers businesses the advantage of enabling employees and third party providers to access their own personal/business data, thereby empowering your staff to independently replace lost forms when the need arise. Employers with only salaried employees need not log in and approve it each time – they only have to submit a request to utilize the auto-approve feature. Shared access also allows authorized users to perform other functions like adding multi-pay groups for monitoring purposes.

Overview of Wagepoint Features

  • Excellent Customer Service
  • Cloud-based Payroll Software
  • Company Deductions
  • Company Income Codes
  • Default Payroll Withholdings
  • Direct Deposits
  • Easy Company & Employee Setup
  • Employee Access
  • Employees & Contractors
  • Federal, State and Local Tax Reporting
  • Government Remittances
  • Hourly & Salaried Employees
  • Paperless Paystubs
  • Workers Compensation (Canada)
  • Year-end W2s (US) and T4s (Canada)

Wagepoint Position In Our Categories

Since businesses have specific business requirements, it is sensible that they abstain from purchasing a one-size-fits-all, ”best” solution. Needless to say, it is almost impossible to stumble on such a software system even among recognizable software products. The reasonable step to do would be to write the different major functions that need research including important features, costing, technical skill aptitude of staff, organizational size, etc. Then, you should double down on your product research to a full extent. Go over these Wagepoint evaluations and check out the other software products in your list in detail. Such all-encompassing product investigation guarantees you circumvent ill-fitting applications and pay for the system that provides all the benefits your business requires.

Position of Wagepoint in our main categories:

TOP 200

Wagepoint is one of the top 200 Accounting Software products

TOP 200

Wagepoint is one of the 200 HR Software products

Wagepoint is also listed in the following subcategories:

Companies have different needs and requirements and no software solution can be just right in such a condition. It is pointless to try to find a perfect off-the-shelf software app that meets all your business requirements. The wise thing to do would be to modify the system for your specific needs, employee skill levels, finances, and other aspects. For these reasons, do not hurry and pay for well-publicized leading applications. Though these may be widely used, they may not be the best fit for your unique needs. Do your research, check out each short-listed application in detail, read a few Wagepoint Payroll Software reviews, speak to the maker for explanations, and finally select the app that provides what you want.

How Much Does Wagepoint Cost?

Wagepoint Pricing Plans:

Free Trial

US Customers

From $22 per payroll

CA Customers

From $22 per payroll

Wagepoint offers a 30-day free trial and the following pricing plans:

For 10 Employees – $40 / payroll

  • Covers base fee of $20 plus $20 (for 10 employees  or $2/employee)

For 40 Employees – $100 / payroll

  • Base fee of $20 plus $80 (for 40 employees or $2/employee)

For 100 Employees – $220 / payroll

  • Base fee of $20 plus $200 (for 100 employees or $2/employee)

For US based business, payroll costs include 10 state and/or local payroll tax payees,
$2 for every additional payee. All plans do not have any  any setup and year-end fees.

User Satisfaction

Positive Social Media Mentions 16
Negative Social Media Mentions 1

We realize that when you make a decision to buy Payroll Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Wagepoint reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Wagepoint. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Wagepoint Comparisons

Wagepoint user reviews

RUN RUN RUN AWAY. Please pick just about any other payroll service and save yourself some time and $

Read full review >
Anonymous Reviewer
2/5

Overall impression

2/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 18.03.2020 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

Simple to navigate as compared to other payroll systems

Read full review >
Carl
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: 11-50 Employees Industry: Oil & Energy

Seamless management of payroll for our clients

Read full review >
Jeremy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2019 Company Size: 1-10 Employees Industry: Accounting

Saves time in compliance and filing state taxes

Read full review >
Jackie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Computer Software

Better customer experience from the service provider

Read full review >
Cora
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2018 Company Size: 1-10 Employees Industry: Philanthropy

What are Wagepoint pricing details?

Wagepoint Pricing Plans:

Free Trial

US Customers

From $22 per payroll

CA Customers

From $22 per payroll

Wagepoint offers a 30-day free trial and the following pricing plans:

For 10 Employees – $40 / payroll

  • Covers base fee of $20 plus $20 (for 10 employees  or $2/employee)

For 40 Employees – $100 / payroll

  • Base fee of $20 plus $80 (for 40 employees or $2/employee)

For 100 Employees – $220 / payroll

  • Base fee of $20 plus $200 (for 100 employees or $2/employee)

For US based business, payroll costs include 10 state and/or local payroll tax payees,
$2 for every additional payee. All plans do not have any  any setup and year-end fees.

What integrations are available for Wagepoint?

Wagepoint seamlessly integrates with the following accounting and time tracking software to make payroll processing easy for your small business:

Accounting Software

  • QuickBooks Online
  • Xero
  • LessAccounting

Time Tracking Software

  • SwipeClock
  • Deputy
  • T-Sheets (coming soon)

Wagepoint average rating:

Average score
4.6/5 (11 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Kathleen

PROS: It has become our payroll partner since we started using it. When it comes to payroll management, Wagepoint performs beyond our expectations. It has what we need and more. For the customer support team, it offers the best support with their fast response to our questions. Through them, we get to explore what the tool has to offer and more, making it easier to implement it.

CONS: I cannot think of anything I did not like about this product or something that was off about it. It brought everything to the table and offers the best payroll services to our business. From customer support to the payroll features, it helps make our work easier.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: The only good feature of this product would be the cost. It's very cheap, but you get what you pay for in the end. Wagepoint is not recommended. I stopped using Wagepoint earlier this year, when I switched to another payroll company.

CONS: Communication. Multiple times when I called to get help, there was no one to help. The only way to talk with a Wagepoint employee is to call the Sales line. There is never a Wagepoint employee available. Support staff is non-existent. You will likely leave a voice mail message, or have to send an email to get any questions answered. I called in to get the company W2s and year-end documents, and never received a call back. I had to hire an accountant to reverse engineer my W2s so I could complete my taxes. Do not use this service if you require any modicum of help or supoort.

Reviewed 2 years ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

RUN RUN RUN AWAY. Please pick just about any other payroll service and save yourself some time and $

Read full review >
Anonymous Reviewer
2/5

Overall impression

2/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 18.03.2020 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: Price. That is literally the only good thing. But if you need any customer support you can kiss that goodbye.

CONS: The customer service is Terrible. I would never recommend this to anyone. Run away.

What do you think about this review? Great Poor

Simple to navigate as compared to other payroll systems

Read full review >
Carl
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: 11-50 Employees Industry: Oil & Energy

PROS: The tool gives a good user experience. Entering data into software is very easy and less tiring. Anyone can do this. The platform is simple which adds to how effective the tool can be. It is easy to get around the product and thus there is no learning curve. The customer service beats all as it is highly responsive and helpful when you face problems using the product. You get all the help you need and more to help you make the best use of the tool.

CONS: There are no negative things or experiences about the product. It works fine. However, they can do better in terms of navigating from one employee to the next. In this case, when you want to go to another employee in the same module, it takes you to the main list. This can be time consuming and disappointing. The developers can work on this for future upgrades of the product.

What do you think about this review? Great Poor

Seamless management of payroll for our clients

Read full review >
Jeremy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.09.2019 Company Size: 1-10 Employees Industry: Accounting

PROS: It has allowed me to process and manage payroll for multiple companies with many employees. I can do this within a short time which makes work easier. For example, I manage payroll for about 7 clients with more than 30 employees which takes me lesser time as compared to other payroll systems. With such speed, I can find value in this product. Also, it enhances payment of the relevant tax to the CRA remittances for our clients.

CONS: It is a great tool with great user experience. Since we run an accounting agency, our clients depend on us to make sure that their payroll is up to date. Until now, I have not seen anything negative about the product as it makes our accounting simple and hassle-free and thus happy clients.

What do you think about this review? Great Poor

Saves time in compliance and filing state taxes

Read full review >
Jackie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: For most systems, you will not get the kind of customer service Wagepoint has. The responsive is amazing with a 5 minutes maximum wait before you get a representative to help you out. They do not just look to solve your issue and move on, they help you succeed in using the tool for your payroll needs. In the process, you get to learn more about the product and save time due to the fast response you get for the issues you have.

CONS: Issues will always be there but it is how they are addressed, which either will keep you interested, or think of switching to another product. For Wagepoint, they have their customers’ queries in check. Every situation or difficulty you face will not only be addressed in full but also within a short period. With that said, I did not find anything I did not like about the product.

What do you think about this review? Great Poor

Better customer experience from the service provider

Read full review >
Cora
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2018 Company Size: 1-10 Employees Industry: Philanthropy

PROS: Initially, we used ADP to manage our payroll services. However, we did not get value for money and the customer support was not that reliable. A switch to Wagepoint made all the difference. We were able to experience the best customer support and manage our payroll with the utmost professionalism. When it came to filing tax returns, the tool offers the best of those services. We can pay our employees and produce reports on the same which are error-free. It is practical, professional and a must-have for any small business.

CONS: Every problem we have encountered has been neutralized by the Wagepoint’s support team. In short there is nothing to say negative about the product. Everything is near perfect. The team not only answers your questions, but also it does it faster and in detailed form. They help you grow together and thus understand well how to make use of the product.

What do you think about this review? Great Poor

Utmost flexibility in payroll management

Read full review >
Wanda
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.08.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: The tool is simple to set up, run payroll and manage your employees in general. If you are looking for tool that has your payroll need in mind, then Wagepoint is the best that there is. Small businesses can find this product reliable as they will feel appreciated. The kind of customer service they offer is real and helpful. You get your issues dealt with and get to continue with the smooth operations of the tool.

CONS: It would be better if the tool could be customized more depending on the needs of your business. When it comes to preparing payroll for your business, you have to get it approved. The tool does not offer such a feature and an upgrade which includes this functionality would be helpful. I can process payroll and send it to my manager for approval without having to download it.

What do you think about this review? Great Poor

Easy to set up the payroll

Read full review >
Brian
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.04.2018 Company Size: 11-50 Employees Industry: Financial Services

PROS: From payroll management to ensuring that you are compliant with the relevant government bodies, Wagepoint is at your service. The set up process is easy which lets you manage your employees with ease. Apart from that, you generate reports in the form you like and bill employees for the hours worked. Such functionalities help you to manage payroll in the best way possible without much hassle.

CONS: The set up process can take a lot of your time to complete. This is especially the case with the employee and company set up. Luckily, you can get all the help you want in every step you take from the reliable customer support the tool has.

What do you think about this review? Great Poor

Terrible Communication and Support

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 06.03.2018 Company Size: 1-10 Employees Industry: Real Estate

PROS: The only good feature of this product would be the cost. It's very cheap, but you get what you pay for in the end. Wagepoint is not recommended. I stopped using Wagepoint earlier this year, when I switched to another payroll company.

CONS: Communication. Multiple times when I called to get help, there was no one to help. The only way to talk with a Wagepoint employee is to call the Sales line. There is never a Wagepoint employee available. Support staff is non-existent. You will likely leave a voice mail message, or have to send an email to get any questions answered. I called in to get the company W2s and year-end documents, and never received a call back. I had to hire an accountant to reverse engineer my W2s so I could complete my taxes. Do not use this service if you require any modicum of help or supoort.

What do you think about this review? Great Poor

Ease of access of information for your employees

Read full review >
Jose
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.02.2018 Company Size: 11-50 Employees Industry: Chemicals

PROS: It embraces the modern technology by making it easy for employees to access their payroll information. When it comes to payroll management, you have to put in mind the needs of your employees. Wagepoint has made this possible with the web-based version of the product. Employees can go online and access their payroll details regardless of where they are provided they are connected to the internet.

CONS: Although the tool offers seamless payroll management functionalities, employees are unable to view their social security numbers and W4 details. Apart from that, they cannot see what their bank account numbers are as they are hidden. This means that they have to enter them again just to be certain.

What do you think about this review? Great Poor

Easy to set up and use

Read full review >
Kathleen
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.01.2018 Company Size: More than 100 Employees Industry: N/A

PROS: It has become our payroll partner since we started using it. When it comes to payroll management, Wagepoint performs beyond our expectations. It has what we need and more. For the customer support team, it offers the best support with their fast response to our questions. Through them, we get to explore what the tool has to offer and more, making it easier to implement it.

CONS: I cannot think of anything I did not like about this product or something that was off about it. It brought everything to the table and offers the best payroll services to our business. From customer support to the payroll features, it helps make our work easier.

What do you think about this review? Great Poor

Customer support is top-notch

Read full review >
Lois
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.12.2017 Company Size: 1-10 Employees Industry: Real estate

PROS: What I liked best about Wagepoint is the customer support and the speed of responsiveness to the queries I have. I can send an email and get response within the day. Apart from that, I get to deal with a single customer support representative all the way. This allows me to build a relationship as the representative can learn about the problems I face and offer tailored help for smooth operation of the product. In short, I am well taken care of moving forward.

CONS: I have faced some minor problems in the past. However, Wagepoint’s support team has come out to offer the best help and for now I cannot think of anything wrong, or I dislike about the product. To be honest, I am happy using the product for my payroll management operations.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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