Terrible Communication and Support

What are the best aspects of this product?

The only good feature of this product would be the cost. It's very cheap, but you get what you pay for in the end. Wagepoint is not recommended. I stopped using Wagepoint earlier this year, when I switched to another payroll company.

What aspects are problematic or could work better?

Communication. Multiple times when I called to get help, there was no one to help. The only way to talk with a Wagepoint employee is to call the Sales line. There is never a Wagepoint employee available. Support staff is non-existent. You will likely leave a voice mail message, or have to send an email to get any questions answered. I called in to get the company W2s and year-end documents, and never received a call back. I had to hire an accountant to reverse engineer my W2s so I could complete my taxes. Do not use this service if you require any modicum of help or supoort.

What features/services would you like to see in future versions of this product?

Customer support of any kind. They are under-staffed and they cannot help you with no employees.

What specific problems in your company were solved by this product?

None. They created more problems for me and my small business. Go elsewhere and pay a little more unless you like no support, extra headaches, and spending more money to cover for Wagepoint's staff and shortcomings.

Are you a current user of this product?

No