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What are the best aspects of this product?

There are a number of things to like about this tool, but my favorite would have to be the flexibility of the comment feature. With this tool, I can pick a specific frame, pick a specific place within that frame, and leave a comment about it. Their "team only" comment feature is something that I also really appreciate, since I can communicate with my team without having the clients be privy to that conversation. This is also great to use for multiple campaigns since the subfolder feature makes it easy to keep things organized. Notifications are also exceptional, letting me know when a video is being uploaded and watched and even who has watched it. The user experience and the user interface is just excellent.

What aspects are problematic or could work better?

One thing that could really use some changes is the Premier Pro plugin. When it works, it's really good, but it is so buggy and tedious to use that I've stopped using it altogether. There are times when I can't even login. I also think adding an overall notes section would be really useful, since can clients can now just leave a summation of all their thoughts about the video.

What specific problems in your company were solved by this product?

This tool haw really improved how we communicate with our clients and how the communicate with us. Notes can be shared so easily with editors, and we can be sure that the changes we are implementing to a video are the ones that the client asked for.

Are you a current user of this product?

Yes