Feedback can now be received quickly

What are the best aspects of this product?

I really appreciate how this has saved us time and allowed us to opt out of really confusing phone calls. All I need to do when suggesting edits is to login and then provide feedback on the exact frames of the video I want changed. our editors can then use this feedback when editing. I don't have to go through all the trouble of trying to describe the changes I want made over a phone call.

What aspects are problematic or could work better?

I have encountered instances where the comment I left ends up in a different place from where I intended it to be. It's not really a big deal since it can be solved with a simple clarificatory phone call, but the point of this tool is that I shouldn't have to be making those pbone calls in the first place. Versioning could also be made mor user-friendly. There have also been issues when it comes to uploading to Vimeo from this tool. I'd like to see improvements on these by the time the next version comes around.

What specific problems in your company were solved by this product?

Our work process has really been streamlined, thanks to this. We no longer have to go through confusing phone calls or long and tedious meetings to give feedback and recommendations. Now we just use this tool and it keeps everybody on track, without having to endure a tedious proccess.

Are you a current user of this product?

No