Excellent support system

What are the best aspects of this product?

Wix Answers is a suitable support tool for our business because it can collect as much data as possible from customers to better help them. What's more, it lets us gain the information we can use to improve our services.

What aspects are problematic or could work better?

It would be nice if there is more room for in-depth insights that can help us dig deeper into the data we have.

What specific problems in your company were solved by this product?

Our customer service has improved drastically since we implemented this tool. It has helped us make intelligent decisions as well, thus leading to our effectiveness.

Are you a current user of this product?

No