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Wix Answers REVIEW

Help Desk Software

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What is Wix Answers?

Wix Answers is an all-in-one help desk software solution that provides you with the tools you need for customer and business support for free. Its help desk, ticketing system, and call center, among others, are built right in the Wix system where it’s developed and used by Wix to support their users. Wix makes this available for their users to also utilize the system to leverage their own service desk support.

Using Wix Answers give you a complete customer support solution. You can create your own help center that suits your branding, manage tickets from multiple support channels, provide help to customers from anywhere in your website, administer a built-in call center, facilitate all communication, and access actionable business insights for informed decision-making processes. It has advanced customization options and a streamlined interface which makes it a smart, efficient, and reliable system for any business.

Since Wix Answers is a module of Wix, a robust overall website builder, setting it up is quick and easy. You’ll be assured with a seamless integration and ease of use, especially with Wix’s reputation of packing powerful tools in a user-friendly interface. It’s developed for all types of users who are also using Wix as their website builder software such as professionals, SMBs, and enterprises as it’s highly scalable and flexible.

Overview of Wix Answers Benefits

Wix Answers provides users with an array of help desk and customer support features that all work together to deliver an effective solution. Here’s an overview of its fundamental benefits:

Ticket management for multiple channels

Wix Answers streamlines all your customer support tickets coming from various channels whether it’s from your email, phone, or social media platforms. Tracking these support tickets efficiently allows you to accurately and immediately respond from your customer service software by sending articles from your knowledge base or automatically providing article recommendations. You can also improve contact forms by adding custom fields to gather more information about your customer.

Built-in call center support

Unify your support channels in a single customer support system. That way, you can maximize your ticketing system and knowledge base with your built-in call center where you use your own 1-800 number in making and taking calls. Customers can also request a callback that enables you to provide a service that prioritizes your customer’s convenience and preference.

Access to actionable insights

With a centralized system, you can easily get your hands on critical insights regarding your customers, products, and support service as your ticketing system and knowledge base seamlessly work together. It also provides you with an overview of your team’s performance, customer satisfaction ratings, and ticket response times to help you determine the right actions to take in order to improve your service.

Easy-to-setup help center

Building your help center system is simplified as Wix Answers lets you easily choose a template, customize it according to your branding, add articles, and then publish it. Step-by-step guides and FAQ sections are also covered by the knowledge base software.

Accessible customer support from your website

Wix Answers makes your customer support solutions easily accessible from anywhere in your website by embedding a widget. With a single click, your customers can access your help center, tutorials, and articles without difficulty. It also makes it easier for your customers to send a message that automatically links to your ticketing system.

Free help desk software

Wix Answers is offered by Wix for free. If you’re using Wix to build your website, you can quickly and easily setup this module without additional costs to use its features. This already lets you customize the help center’s design, feature trending topics, display specific articles, and set up categories.

Overview of Wix Answers Features

  • Help Center
  • Knowledge Base
  • Ticketing System
  • Call Center
  • Call Lines Setup
  • Widget
  • Supported Languages
  • Time Zone Setting Up
  • Team Members Setting
  • Repost and Insights
  • Customization Settings
  • Customer Callback Request
  • Custom Fields
  • FAQ Sections

Wix Answers Position In Our Categories

Position of Wix Answers in our main categories:


Wix Answers is one of the top 50 Customer Support Softwareproducts


Wix Answers is one of the 50 Help Desk Softwareproducts


Wix Answers is one of the 50
Customer Support Software products


Wix Answers is one of the 50
Help Desk Software products

Wix Answers is also listed in the following subcategories:

Help Desk & Ticketing Software#14
Help Desk & Ticketing Software#14

Companies have unique needs and requirements and no software platform can be perfect in such a situation. It is futile to try to find a perfect out-of-the-box software app that fulfills all your business needs. The smart thing to do would be to adapt the system for your special needs, employee skill levels, finances, and other aspects. For these reasons, do not hurry and subscribe to well-publicized leading solutions. Though these may be widely used, they may not be the ideal fit for your particular wants. Do your research, investigate each short-listed application in detail, read a few Wix Answers Customer Support Software reviews, speak to the vendor for clarifications, and finally choose the app that offers what you want.

How Much Does Wix Answers Cost?

Wix Answers Pricing Plans:
Free trial
Wix Answers

Wix Answers is a free help desk software offered by Wix when you use its website builder software. This gives you a help desk system, ticketing system, call center, knowledge base, and reports and insights.

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Wix Answers reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Wix Answers. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
Pricing Model
  • Free
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
  • Cloud Hosted

What Support Does This Vendor Offer?


What are Wix Answers pricing details?

Wix Answers Pricing Plans:
Free trial
Wix Answers

Wix Answers is a free help desk software offered by Wix when you use its website builder software. This gives you a help desk system, ticketing system, call center, knowledge base, and reports and insights.

What integrations are available for Wix Answers?

Wix Answers works seamlessly with Wix and its integrations.

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