Top-notch customer support

What are the best aspects of this product?

The pay-as-you-go model is very helpful for us with a limited budget. Its features are top-notch and have enabled us to provide equally excellent customer support.

What aspects are problematic or could work better?

It can draw attention away from other areas of customer service so management has to set in place policies for its use.

What specific problems in your company were solved by this product?

The company is able to streamline its customer service workflow with the help of Wix Answers. With its help, people get the answers they need faster, leading to fewer unsatisfied customers. With Wix, customer service is enhanced in every way.

Are you a current user of this product?

No