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Workativ Assistant Review

Workativ Assistant
Our score: 8.0 User satisfaction: 100%

What is Workativ Assistant?

Workativ Assistant is a workplace support automation platform that improves how your IT and HR helpdesk teams handle common issues raised by employees. It allows you to design, implement, and train an intelligent chatbot that can interact with your employees and execute automated processes for their inquiries and requests. Functioning as an AI-powered digital assistant, the chatbot helps you reduce the burden of your workplace support teams, boost employees’ productivity, and lower helpdesk costs. 

Workativ Assistant enables you to model conversations between the chatbot and end-users. Based on your conversation design, the chatbot can capture and analyze the intentions of your employees and deliver the appropriate responses. The platform also gives you the ability to design workplace support processes that automatically run depending on the conversations occurring between the chatbot and your employees. Moreover, you can integrate various applications with the processes you’re creating so that tasks or actions needed to resolve employees’ inquiries and requests are completed faster. 

Once you’re done designing automated conversations and processes for your chatbot, you can now deploy the digital or virtual assistant to different channels being used in your company, such as Slack and Microsoft Teams. Workativ Assistant allows you to continuously train and develop the chatbot as well to enhance its performance and produce better experiences for employees as they interact with it. You can get insights into the behaviors of end-users, dialogs between the chatbot and employees, and executions of workplace support processes. 

Overview of Workativ Assistant Benefits

Design Chatbot Conversations

Workativ Assistant lets you set up an AI-powered chatbot for your workplace support teams that are managing IT or HR-related issues from employees. This chatbot operates as a digital or virtual assistant which can automatically and intelligently respond to your employees and initiate and run processes to resolve their issues. 

The platform has a dialog designer that allows you to build models of conversations between the chatbot and end-users. These conversation models guide the chatbot on how it should respond to end-users and what actions it must perform to address their inquiries or requests. 

You can specify words, terms, or phrases that end-users are commonly using. The chatbot looks at these words or phrases from end-users’ inquiries and requests to understand what their exact intentions and expectations are. By identifying and analyzing those inputs, the chatbot can provide the right responses to issues. For instance, it can ask specific questions, collect information about the end-users, or run automated support processes. 

Execute Automated Support Processes

With Workativ Assistant, you’ll be able to come up with a chatbot that also has the capability to start and run automated workplace support processes as it interacts with your employees about their inquiries and requests. This means your IT or HR helpdesk staff no longer need to waste much of their time doing repetitive tasks for basic and common issues raised by employees. 

In fact, you can build your own automated workplace support processes directly within Workativ Assistant without writing a  single line of code. You can design support processes for specific issues and connect them with the conversation models you created. This way, you get the opportunity to create an end-to-end system for handling various types of IT or HR issues. 

As you design a workplace support process, you can set up all the steps needed to complete such a process. You can set up events if there are tasks in your process that should be executed using other applications, like creating a group in Office 365, adding an account to Active Directory, or posting a message to a Slack channel. The events trigger the chatbot to automatically perform those tasks or actions. Workativ Assistant also permits you to specify conditions to instruct the chatbot to perform particular actions only if such conditions are met. 

Train Your Digital Assistant

The workplace support automation platform allows you to constantly train and optimize your chatbot. This helps you ensure that the digital assistant you’re implementing can function and perform well, enabling you to provide your employees with seamless support experiences. You can access reports, analytics, and logs that give essential information you can use for training the chatbot. 

You’ll be able to find out how your employees are using and interacting with the chatbot based on conversation metrics. These include the total number of conversations that happened over any period of time, the average number of conversations each employee makes per day, and the average number of messages sent in every conversation. This way, you can determine if employees are actively engaging with the chatbot and getting the kind of support they’re expecting from it. 

Furthermore, Workativ Assistant enables you to gain deeper insights into conversations occurring between the chatbot and employees. For example, you can check if the responses delivered by the chatbot are relevant to employees’ issues. You can also keep track of the words and phrases being used by employees as they communicate with the chatbot. These words and phrases can be added to the conversation models you built so your chatbot can gain a better understanding of the intentions behind employees’ inquiries or requests. 

The platform, moreover, permits you to access logs and analytics regarding the automated workplace processes you set up. You can verify which actions are most or least frequently executed. Monitoring the execution of processes and actions can be done instantly as well, allowing you to view a  list of processes or actions that were successfully executed or those with failed executions.

Overview of Workativ Assistant Features

  • Conversation Designing
  • Targeted Responses
  • Intentions
  • Automated Support Processes
  • Application Integration
  • Pre-Built Automations
  • Chatbot Deployment
  • Chat Channel Integration
  • Chatbot Training
  • User Analytics
  • Conversation Logs
  • Automation Execution

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Workativ Assistant Position In Our Categories

Knowing that businesses have their own business wants, it is only rational they avoid going for a one-size-fits-all, ideal software system. Nevertheless, it is nearly futile to try to chance on such an app even among well-known software solutions. The practical step to do should be to make a list of the numerous key factors which need research such as major features, plans, skill aptitude of the users, business size, etc. Next, you must perform your research through and through. Go over some Workativ Assistant review articles and look into each of the software options in your list in detail. Such detailed product investigation guarantee you stay away from unfit applications and select the one which includes all the features your company requires.

Position of Workativ Assistant in our main categories:

TOP 50

Workativ Assistant is one of the top 50 Artificial Intelligence Software products

If you are considering Workativ Assistant it might also be a good idea to check out other subcategories of Artificial Intelligence Software gathered in our base of SaaS software reviews.

Since each enterprise has specific business wants, it is advisable for them to abstain from looking for a one-size-fits-all ideal software system. Needless to say, it would be futile to try to find such a system even among market-leading software platforms. The intelligent thing to do would be to catalog the various essential factors that require consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Workativ Assistant Artificial Intelligence Software reviews and check out each of the other apps in your shortlist in detail. Such comprehensive groundwork can make certain you reject ill-fitting systems and choose the system that provides all the features you need for business success.

How Much Does Workativ Assistant Cost?

Workativ Assistant Pricing Plans:

Free Trial

Basic

$249/month

Standard

$499/month

Pro

$699/month

Enterprise

Contact vendor

Workativ Assistant offers four pricing plans for you to choose from. One of which is an enterprise pricing plan that allows end-users to execute unlimited support automations and send out unlimited messages to the chatbot each month. Here are the details:

Basic – $249/month or $2,739/year

  • Design dialogs
  • Build workplace support automations
  • Deploy chatbot on multiple chat channels
  • Set up 2 admins
  • Execute 2,000 support automations/month
  • Send 5,000 messages to the chatbot/month
  • Use 5 active automations at a time
  • Response time for issues (48 hours)

Standard– $499/month or $5,489/year

  • Design dialogs
  • Build workplace support automations
  • Deploy chatbot on multiple chat channels
  • Set up 3 admins
  • Execute 5,000 support automations/month
  • Send 10,000 messages to the chatbot/month
  • Use 10 active automations at a time
  • Response time for issues (24 hours)

Pro – $699/month or $7,689/year

  • Design dialogs
  • Build workplace support automations
  • Deploy chatbot on multiple chat channels
  • Set up 5 admins
  • Execute 10,000 support automations/month
  • Send 20,000 messages to the chatbot/month
  • Use 20 active automations at a time
  • Response time for issues (12 hours)

Enterprise – by quote

  • Design dialogs
  • Build workplace support automations
  • Deploy chatbot on multiple chat channels
  • Set up 10 admins
  • Execute unlimited support automations/month
  • Send unlimited messages to the chatbot/month
  • Use unlimited active automations at a time
  • Response time for issues (4 hours)

User Satisfaction

Positive Social Media Mentions 20
Negative Social Media Mentions 0

We realize that when you make a decision to buy Artificial Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Workativ Assistant reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Workativ Assistant. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Workativ Assistant pricing details?

Workativ Assistant Pricing Plans:

Free Trial

Basic

$249/month

Standard

$499/month

Pro

$699/month

Enterprise

Contact vendor

Workativ Assistant offers four pricing plans for you to choose from. One of which is an enterprise pricing plan that allows end-users to execute unlimited support automations and send out unlimited messages to the chatbot each month. Here are the details:

Basic – $249/month or $2,739/year

  • Design dialogs
  • Build workplace support automations
  • Deploy chatbot on multiple chat channels
  • Set up 2 admins
  • Execute 2,000 support automations/month
  • Send 5,000 messages to the chatbot/month
  • Use 5 active automations at a time
  • Response time for issues (48 hours)

Standard– $499/month or $5,489/year

  • Design dialogs
  • Build workplace support automations
  • Deploy chatbot on multiple chat channels
  • Set up 3 admins
  • Execute 5,000 support automations/month
  • Send 10,000 messages to the chatbot/month
  • Use 10 active automations at a time
  • Response time for issues (24 hours)

Pro – $699/month or $7,689/year

  • Design dialogs
  • Build workplace support automations
  • Deploy chatbot on multiple chat channels
  • Set up 5 admins
  • Execute 10,000 support automations/month
  • Send 20,000 messages to the chatbot/month
  • Use 20 active automations at a time
  • Response time for issues (12 hours)

Enterprise – by quote

  • Design dialogs
  • Build workplace support automations
  • Deploy chatbot on multiple chat channels
  • Set up 10 admins
  • Execute unlimited support automations/month
  • Send unlimited messages to the chatbot/month
  • Use unlimited active automations at a time
  • Response time for issues (4 hours)

What integrations are available for Workativ Assistant?

Workativ Assistant integrates with the following applications:

  • Freshdesk
  • Box
  • Dropbox
  • Dropbox for Business
  • Jira
  • Google Drive
  • Freshservice
  • JumpCloud
  • Okta
  • Office 365
  • OneDrive
  • Microsoft Azure AD
  • Twilio
  • Sharepoint
  • ServiceNow
  • Slack
  • Outlook
  • Zendesk
  • Zenefits
  • Solarwinds
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Reviewed By Louie Andre
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