Increased productivity and efficiency in our website projects

What are the best aspects of this product?

Whenever our employees need help, they can reach out to WORKetc, saving everyone time. It keeps all documents and information in a single location. This cuts down on customer support case resolution as we answer the same questions many times, and we can used canned responses and locate documents apply those to a support case and move down the road.

What aspects are problematic or could work better?

The one thing WORKetc needs to improve on is speed. The slowness is a matter of milliseconds though, just more of a OCD thing when surfing the net that I have. The good thing about them is they are always working on improving their product; they already have features to speed up their system.

What specific problems in your company were solved by this product?

It has increased productivity. We are able to manage our website projects more efficiently and respond to clients. We are also able to know where things stand, helping management know went to speed things up, and where projects need more work.

Are you a current user of this product?

Yes