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User review of Wrike

Charged during our trial period and they wont refund

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Overall, this product is not very user friendly and has restrictions based on the subscription level.

What aspects are problematic or could work better?

There are a lot of basic features that are excluded from lower subscription plans forcing you to pay for more than what you need. My card was charged during my trail period and they wont refund the subscription even though I chose to cancel during the trial period.

Are you a current user of this product?

No

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

1-10 Employees

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 week

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

75

What is your total annual cost for using this product?

75

FEATURE DETAILS

Tasks

Task Creation and Assignment
3
ok
Due Dates
3
ok
Task Prioritization
3
ok
To-Do Lists
3
ok

Collaboration

Collaborative Project Planning
2
mediocre
Comments
3
ok
Documents and Uploads
2
mediocre

Projects

Gantt Chart/Project Map
2
mediocre
Calendar View
2
mediocre
Baselining/KPIs
2
mediocre
Project Budgeting
2
mediocre
Issue Tracking
2
mediocre

Platform

Alerts
3
ok
Mobile
3
ok
User Access & Permissions
3
ok
Reporting and Dashboards
1
very poor
Customization
1
very poor
Performance and Reliability
3
ok
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