Extremely Difficult to Use and Poor Customer Service

What are the best aspects of this product?

Multiple dialing lines, unlimited users, a lot of advanced capabilities.

What aspects are problematic or could work better?

The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads.

What features/services would you like to see in future versions of this product?

Complete rehaul of the interface

What specific problems in your company were solved by this product?

I emailed XenCall multiple times for multiple issues and it took them days to respond back, and I'm not talking about emailing them on the weekends. I emailed them May 1st after working hours and they did not respond until May 3rd. One of their customer success team members called me to discuss my feedback and said that what I ordered is a self-service platform, yet there are mixed messages. Alexis told me that I should've received certain videos related to my setup from "Sal," which never happened. I only used the service for 2 weeks and wanted my money back for the unused two weeks of service and they refused, even after talking to their Vice President. Unfortunately I will never recommend XenCall again to anyone. I'd recommend MojoDialer for their easy-to-use product as well as outstanding customer service. My cold caller has had great success on Mojo even in just two days. Unfortunately neither of us could figure out XenCall even after several support emails. There were multiple times I called billing, customer support, and emailed Jason Pereira for general inquiries and no one was there to answer during business hours. Would not recommend.

Are you a current user of this product?

Yes