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XenCall REVIEW

VoIP Software

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USER SATISFACTION N/A
OUR SCORE 7.9

What is XenCall?

XenCall is a cloud-based call center automation software that integrates a built-in customer relationship (CRM) setup with VoIP predictive dialer to empower telemarketers and call centers to execute campaigns, close more leads, and boost sales. The program automates and streamlines your administrative tasks to lower your overhead and increase productivity.

It is a comprehensively packaged automatic dialer with a set of robust features including; auto dialing, interactive voice response, automatic call distribution, scheduling, call center scripting, and performance analytics.

XenCall is designed with a built webphone and advanced inbound queue strategies that enable call centers of different sizes to accurately predict leads with the highest probability of closing. The software is user-friendly, intuitive, secure, and no download is required to get started.

Overview of XenCall Benefits

XenCall is a reliable, all-in-one VoIP predictive dialer packaged with a wide spectrum of features. The suite is easy to understand, and in the case of non-tech-savvy users, it provides a complete in-house support team and personalized training sessions.

The software comes with blended channels which feature unlimited inbound and outbound calling. The inbound call functionality sports customizable IVRS, call queuing, call forwarding, and voicemail management features. It gives you the freedom to prioritize inbound queues, records calls, and choose a ring configuration to effectively and strategically distribute group voicemails and calls to agents.

In addition, it gives agents the freedom to intercept calls from previously contacted leads or transfer the calls into the live transfer queue or between agents. Moreover, there is a built-in instant messenger that helps the agents to collaborate in real time.

XenCall has a built-in CRM tool which features customizable lead profiles. This feature enables you to own and display mobile/phone numbers deemed the closest to your leads. It gives you the freedom to target leads through custom criteria with parameters like lead status, lead data, and more.

Moreover, XenCall is capable of posting leads from third-party vendors or lead generation sites into the dialer CRM automatically. This makes it easier to build a list of leads with automatic dialing prioritization which can be assigned to the agents.

Overview of XenCall Features

  • Agent callback calendar
  • Appointment calendar
  • API capabilities
  • Agent and dail list prioritization
  • Automated tasks
  • Call recording
  • Caller ID proximity matching
  • Conference calling
  • Built-in CRM
  • Custome agent status
  • Diler speed configuration
  • Firewall security
  • Inbound queue strategy
  • Lead targeting
  • Instant message
  • Live floor monitoring
  • Report and analytics

XenCall Position In Our Categories

Position of XenCall in our main categories:

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200

XenCall is one of the top 200 Communications Software products

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XenCall is one of the top 200 Customer Support Software products

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XenCall is one of the top 200
Communications Software products

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200

XenCall is one of the top 200
Customer Support Software products


XenCall is also listed in the following subcategories:

Category:Position:Category:Position:
Call Center Software#20 VoIP Software#29
Category:Position:
Call Center Software#20
VoIP Software#29

Each enterprise has different needs and needs a software that can be customized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no platform can provide perfect tools out-of-the-box. When you look for a software app, first be sure what you require it for. Read some XenCall reviews and ask yourself do you desire basic features or do you require advanced functionality? Are there any industry-specific tools that you are seeking? Find the answers to these queries to help your search. There are multiple aspects that you need to mull over and these include your budget, specific business wants, your company size, integration requirements etc. Take your time, use a few free trials, and finally select the platform that provides all that you require to enhance your company competence and productivity.

How Much Does XenCall Cost?

XenCall Pricing Plans:

XenCall’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and XenCall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with XenCall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

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NEGATIVE SOCIAL MENTIONS

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT

What are XenCall pricing details?

XenCall Pricing Plans:

XenCall’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for XenCall?

XenCall integrates with the following business systems and applications:

  • Dropbox
  • Voicelog
  • Google Maps
  • Google
  • Trusted TPV
  • Amazon web services
  • Moneris solution
  • Stripe

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