MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

XenCall Review

XenCall
Our score: 7.9 User satisfaction: N/A

What is XenCall?

XenCall is a cloud-based call center automation software that integrates a built-in customer relationship (CRM) setup with VoIP predictive dialer to empower telemarketers and call centers to execute campaigns, close more leads, and boost sales. The program automates and streamlines your administrative tasks to lower your overhead and increase productivity.

It is a comprehensively packaged automatic dialer with a set of robust features including; auto dialing, interactive voice response, automatic call distribution, scheduling, call center scripting, and performance analytics.

XenCall is designed with a built webphone and advanced inbound queue strategies that enable call centers of different sizes to accurately predict leads with the highest probability of closing. The software is user-friendly, intuitive, secure, and no download is required to get started.

Overview of XenCall Benefits

XenCall is a reliable, all-in-one VoIP predictive dialer packaged with a wide spectrum of features. The suite is easy to understand, and in the case of non-tech-savvy users, it provides a complete in-house support team and personalized training sessions.

The software comes with blended channels which feature unlimited inbound and outbound calling. The inbound call functionality sports customizable IVRS, call queuing, call forwarding, and voicemail management features. It gives you the freedom to prioritize inbound queues, records calls, and choose a ring configuration to effectively and strategically distribute group voicemails and calls to agents.

In addition, it gives agents the freedom to intercept calls from previously contacted leads or transfer the calls into the live transfer queue or between agents. Moreover, there is a built-in instant messenger that helps the agents to collaborate in real time.

XenCall has a built-in CRM tool which features customizable lead profiles. This feature enables you to own and display mobile/phone numbers deemed the closest to your leads. It gives you the freedom to target leads through custom criteria with parameters like lead status, lead data, and more.

Moreover, XenCall is capable of posting leads from third-party vendors or lead generation sites into the dialer CRM automatically. This makes it easier to build a list of leads with automatic dialing prioritization which can be assigned to the agents.

Overview of XenCall Features

  • Agent callback calendar
  • Appointment calendar
  • API capabilities
  • Agent and dail list prioritization
  • Automated tasks
  • Call recording
  • Caller ID proximity matching
  • Conference calling
  • Built-in CRM
  • Custome agent status
  • Diler speed configuration
  • Firewall security
  • Inbound queue strategy
  • Lead targeting
  • Instant message
  • Live floor monitoring
  • Report and analytics

XenCall Position In Our Categories

Since companies have their own business-related demands, it is only practical they steer clear of selecting a one-size-fits-all, ideal system. Be that as it may, it is almost impossible to try to chance on such application even among recognizable software systems.
The efficient thing to undertake is to narrow down the various chief functions which entail analysis such as essential features, budget, technical skill aptitude of the users, business size, etc. After which, you must follow through the product research comprehensively. Have a look at some XenCall evaluations and scrutinize each of the software systems in your list in detail. Such detailed research ascertains you weed out unsuitable applications and buy the one that includes all the benefits you require business requires.

Position of XenCall in our main categories:

TOP 200

XenCall is one of the top 200 Communications Software products

TOP 200

XenCall is one of the 200 Customer Support Software products

XenCall is also listed in the following subcategories:

Each organization has different needs and requires a system that can be customized for their size, kind of workers and clients, and the specific industry they are in. For these reasons, no software can proffer perfect tools out-of-the-box. When you search a software system, first be sure what you require it for. Read some XenCall VoIP Software reviews and ask yourself do you need basic tools or do you need sophisticated functionality? Are there any industry-specific features that you are searching for? Get the answers to these questions to help your search. There are multiple aspects that you need to consider and these include your finances, particular business wants, your organization size, integration needs etc. Take your time, check out a few free trials, and finally zero in on the system that presents all that you want to boost your firm effectiveness and productivity.

How Much Does XenCall Cost?

XenCall Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

XenCall’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy VoIP Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and XenCall reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with XenCall. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular XenCall Alternatives

Top Competitors To XenCall By Price

Trending VoIP Software Reviews

Product name:
Score:
Satisfaction:
8.5
99%
7.5
N/A

XenCall Comparisons

Product name:

XenCall user reviews

Extremely Difficult to Use and Poor Customer Service

Read full review >
Jake Washburn
2/5

Overall Impression

1/5

Customer Support

4/5

Value for Money

1/5

Ease of Use

Published on: 06.05.2019 Company Size: 1-10 Employees Industry: Real Estate

What are XenCall pricing details?

XenCall Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

XenCall’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for XenCall?

XenCall integrates with the following business systems and applications:

  • Dropbox
  • Voicelog
  • Google Maps
  • Google
  • Trusted TPV
  • Amazon web services
  • Moneris solution
  • Stripe

XenCall average rating:

Average score
2.3/5 (1 user reviews)
2/5

Overall Impression

1/5

Customer Support

5/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jake Washburn

PROS: Multiple dialing lines, unlimited users, a lot of advanced capabilities.

CONS: The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads.

Reviewed 6 months ago

Read full review >

The least favorable review

Jake Washburn

PROS: Multiple dialing lines, unlimited users, a lot of advanced capabilities.

CONS: The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads.

Reviewed 6 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Extremely Difficult to Use and Poor Customer Service

Read full review >
Jake Washburn
2/5

Overall Impression

1/5

Customer Support

4/5

Value for Money

1/5

Ease of Use

Published on: 06.05.2019 Company Size: 1-10 Employees Industry: Real Estate

PROS: Multiple dialing lines, unlimited users, a lot of advanced capabilities.

CONS: The user interface is very difficult to use even after I watched the self service videos and read through the guides multiple times. There are several menus with links and drop downs that are not clearly marked, the interface is very clunky and cluttered. I thought I had the dialer setup correctly multiple times only to realize when my cold caller logged in, that the auto-dialer was not working. I assigned her the leads, changed the auto-dialing speed, etc., but it never worked. I was never actually able to get the dialer to work with my leads.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.