A valuable addition that’s very easy to utilize.

What are the best aspects of this product?

The best thing with Yesware software is its simplicity in tracking e-mails. I felt that I'm good to go with the free plan. This is due to me not sending out too many e-mails. Nevertheless, I would've gone for the paid version if I really needed it. I like its G-Mail inbox interface.

What aspects are problematic or could work better?

The one that I'd say I hate with the program is that whenever I forget to untick any internal organization e-mails, they'll still be tracked. Hence, that would be included in my monthly limit. It'd be recommended to have some sort of functionality where you don't have to automatically track certain recipients. With that in mind, if I ended up on a paid plan, this wouldn't be an issue.

What specific problems in your company were solved by this product?

One major issue that I needed to solve was trying to gain a more improved insight on my sales e-mails. Whether it would mean doing a cold e-mail or potential client follow-up, it would let me peek into which subject lines are actually working in getting things open. And I get to see which ones don't. I have the luxury of gaining insight whenever I make a call to a person who I just e-mailed to see if the information was seen or not.

Are you a current user of this product?

Yes