An amazing tool that continutes to improve.

What are the best aspects of this product?

Mail merges are way too easy to set up. Plus, they can be customized. It also comes with Salesforce integration (a huge plus!). Click-to-call can easily be set up. I can now use my smartphone for calls and tracking Salesforce without failure.

What aspects are problematic or could work better?

Once the mail merge is set and ready, it can be challenging to get rid of/tracking emails from within the list. At times, you'll wind up sending e-mails you're not supposed to. I'm making use of a tool known as Export to Salesforce. Basically, it allows for exporting of LinkedIn profiles directly from Salesforce. If there's another way to export new contacts a lot quicker straight to Salesforce, then it would tremendously save a lot of time.

What specific problems in your company were solved by this product?

Keeping track of clicked or opened e-mails. Being able to send a number of e-mails. Tracking phone calls. I make use of Yesware in building my pipe. It gives me visibility in terms of knowing what's happening within my pipe and separate deals.

Are you a current user of this product?

Yes