Helps you listen to your customers

What are the best aspects of this product?

We use this platform to view feedbacks of customers and also send a response when needed. All student reviews can be accessed and seen from a single location so it’s easier to get an idea about what the students are thinking about the institution and create reports. Aside from more organized and easy viewing of reviews, I also like its ability to keep all contact information accurate across all channels.

What aspects are problematic or could work better?

It took us a while to get a hang of it because of how the information and functionalities are organized in the site.

What specific problems in your company were solved by this product?

Using this platform eliminates the struggles related to keeping all contact information up-to-date and accurate. Aside from that, we can easily view and read all reviews coming from our student. The ability to view all feedback is not only helpful in managing the reputation of the institution but also help us discover aspects that can be improved.

Are you a current user of this product?

Yes