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Yext Review

Yext
Our score: 9.1 User satisfaction: 95%

What is Yext?

Yext is a digital knowledge management platform that enables companies to manage all the information about their people, places, and products across their websites, mobile apps, internal systems, and the Yext Knowledge Network — a global network of direct data integrations with over 150 maps, apps, voice search tools, digital assistants, search engines, GPS systems, and social networks, including Google, Amazon Alexa, Apple Maps, Facebook, Bing, TripAdvisor, and Waze.

Yext provides a single source of truth for the facts about your business. Information such as hours, locations, services, events, menus, and professionals are captured and centralized, making it easy for you to offer verified answers within the search for customers looking to gain information on the truth behind your brand. Global businesses such as Taco Bell, Jaguar Land Rover, and Marriott use the Yext platform to capture customer intent and drive digital discovery, revenue and engagement.

Overview of Yext Benefits

Streamline Online Reputation and Review Management

Yext Reviews helps businesses monitor and respond to reviews. Businesses can generate authentic first-party reviews directly from customers and add it on their website. Yext has direct integration with third-party sites through its Review Monitoring feature. This enables you to pull all business reviews from every location into a single dashboard. As soon as you get the system detects a new review, you are alerted with Review Notifications.

Meanwhile, businesses can also harness Sentiment Analysis. With Intelligent Review Response, you can determine each review’s important keywords and use them as building blocks, and its underlying sentiment, to develop a personalized and on-brand response.

Furthermore, the platform offers Yext Knowledge Assistant. Customers can easily manage their brand’s public facts through SMS text messaging or Facebook Messenger. The smart conversational IU doesn’t require users to download the app or log in to the Yext system.

Optimize Listings Management

Instead of scraping consumer-facing services, Yext scans the publishers’ databases. This ensures you won’t impact your local SEO. You can find relevant listings and identify a match that Yext can lock in to make sure the information won’t be altered by other data source. Yext also has a patented Duplicate Suppression process that automates detection and alerts you of any duplicate listings. Additionally, bulk edits enable you to update data at once with sites that Yext integrates with in real-time.

Access a Single Source of Truth

Yext makes sure data is consistent across all internal data sources. To reduce departmental silos, Yext provides APIs and App Directory so you can import information with ease and accuracy. Having data in a single, centralized platform prevents errors and inconsistencies.

Leverage Local Pages

Landing pages can be optimized with search through Yext Pages. Right from the dashboard, you can easily create and maintain fast-loading and properly marked-up pages in near real-time. Meanwhile, Yext Analytics empowers you to access the right data to enhance customer engagement in the right way at the right time.

Overview of Yext Features

  • Knowledge Assistant
  • App Directory
  • Geocoding
  • Custom Fields
  • User Roles
  • Approvals
  • Digital Asset Management
  • Scheduled Updates
  • Single Sign-On
  • Knowledge API
  • Administrative API
  • Listings
  • Branded Content Syndication
  • Publisher Suggestions
  • Duplicate Suppression
  • Social Location Page Posting
  • User-Generated Content
  • Listings Analytics
  • Pages Locator
  • Pages Directory
  • Pages Component Library
  • Category Pages
  • Multi-Language Pages
  • Pages Analytics
  • Live API
  • Schema Markup
  • Knowledge Sync
  • Knowledge Tags Analytics
  • Review Monitoring
  • Review Response
  • Sentiment Analysis
  • Review Insights
  • Review Generation
  • Review Publishing
  • Analytics Dashboards
  • Insights Library
  • Report Builder
  • Activity Log
  • Competitive Intelligence

What Problems Will Yext Solve?

Problem #1: Bad Customer Reviews

Nothing is more frustrating when a business encounters spam or malicious bad reviews. Branding is affected and such information becomes a part of the business’ digital identity. Yext offers a solution to this problem with its Review Monitoring tool that monitors all of your business’ ratings and review. Through this, you can rest assured that you will be notified of all ratings and reviews on all listings involving your brand. In case of bad reviews, the tool allows you to reply, air your side, and clear your brand’s reputation.

Problem #2: Duplicate Listings

Most of the time, businesses don’t pop up in search results not for the lack of presence in listings but due to double listings in one directory. This is confusing and effectively weakens a brand’s overall digital presence. Yext has tools that solve this dilemma. Its patented Duplicate Listing Suppression tool has an automatic detection mechanism that scans all your listings and helps you in eliminating the inactive and unofficial entries. In addition, it has a tool that monitors on the daily whenever a duplicate listing is made.

Problem #3: Weak Voice Search Optimization

More than half of customers now use voice search apps like Alexa, Siri, and Google Assistant to avail services and goods. If your brand is not maximizing this platform, you’re missing on 58% of your leads. Yext solves this gap by providing robust tools to make your business listings compatible with voice search optimization. This way, your business and its particulars —- location, open hours, products, and services — will be optimized for voice searches.

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Yext Position In Our Categories

Since companies have their own business wants, it is only wise they steer clear of buying a one-size-fits-all, “perfect” solution. Nevertheless, it is difficult to try to pinpoint such a software system even among widely used software systems. The practicable thing to undertake should be to note down the several significant aspects which require research including essential features, plans, skill levels of staff members, business size, etc. After which, you should follow through your product research systematically. Browse over some of these Yext analyses and scrutinize each of the applications in your list in detail. Such detailed product research guarantee you take out mismatched applications and pay for the system that includes all the features your company requires in sustaining growth.

Position of Yext in our main categories:

TOP 20

Yext is one of the top 20 Marketing Software products

TOP 20

Yext is one of the 20 SEO Software products

If you are interested in Yext it might also be a good idea to investigate other subcategories of Marketing Software listed in our base of SaaS software reviews.

Each company has different requirements and requires an application that can be personalized for their size, type of employees and buyers, and the specific industry they are in. For these reasons, no system can provide perfect functionality out-of-the-box. When you search a software app, first be sure what you need it for. Read some Yext Marketing Software reviews and ask yourself do you want basic functionality or do you need complex tools? Are there any industry-specific tools that you are looking for? Obtain the answers to these questions to assist your search. There are lots of aspects that you need to reflect on and these include your budget, specific business needs, your company size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the app that offers all that you want to enhance your company efficiency and productivity.

How Much Does Yext Cost?

Yext Pricing Plans:

Free Trial

Yext

Contact vendor

Yext offers custom enterprise pricing. Contact the vendor for a quote and in-depth pricing information.

User Satisfaction

Positive Social Media Mentions 23
Negative Social Media Mentions 1

We realize that when you make a decision to buy Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Yext reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Yext. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Yext Comparisons

Yext user reviews

My Experience with Yext software

Read full review >
Taylor
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.11.2019 Company Size: Industry: N/A

A great SEO tool for managing multiple sites

Read full review >
Enoch
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 25.11.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

I’ll recommend this tool

Read full review >
Oswald
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 16.11.2019 Company Size: Industry: N/A

Great Service, Great Team

Read full review >
Agustin
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.11.2019 Company Size: Industry: N/A

A brilliant tool that has helped us boost our SEO initiatives

Read full review >
Cornell
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.11.2019 Company Size: Industry: Marketing and Advertising

What are Yext pricing details?

Yext Pricing Plans:

Free Trial

Yext

Contact vendor

Yext offers custom enterprise pricing. Contact the vendor for a quote and in-depth pricing information.

What integrations are available for Yext?

Yext integrates with the following business systems and applications:

Listing Websites

  • Merchant Circle
  • eLocal
  • Topix
  • LocalStack
  • ShowMeLocal
  • WhereTo?
  • CitySquares
  • Foursquare
  • Yelp
  • MapQuest
  • Citysearch
  • Local.com
  • Facebook
  • Apple Maps

Directories

  • YellowPageCity
  • EZLocal
  • YellowMoxie

Search Engines

  • Google
  • Yahoo
  • Bing

Yext average rating:

Average score
4.1/5 (14 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Maurice

PROS: The thing that struck me the most about this tool is how user-friendly it is. With it, we can easily check on the performance of our client's websites and come up with the appropriate report. There is no steep learning curve when it comes to the dashboard, and I and the team were able to grasp it quickly. It is a great tool when it comes to local SEO, whether you're aiming to improve it or report on it.

CONS: I don't have a lot of complaints but one thing I do wish that was better was the onboarding time with regards to new accounts. The process can take a while, and sometimes that doesn't sit well with clients who want the information as quickly as possible. Improving that in future versions would be a big plus.

Reviewed 6 months ago

Read full review >

The least favorable review

Kale

PROS: I think this tool will be incredibly useful to any business, no matter how small or big they are. I've been able to use this to monitor our reputation, suppress any incorrect or outdated information, as well as to maintain our listings in online directories. Because we are a sprawling business with several locations all over the country, it can get a little hectic keeping track of all of them. With this tool, I have been able to stay on top of these locations and the information that goes out about them simply by just adding them to the tool. I can easily remove information that is no longer relevant and just as easily maintain the new information.

CONS: More current versions of this tool have included features like analytics, and to be honest I don't think this is the best move for them. There are already other tools that do this and do this well, and I don't think it does this tool any good. I think they should focus on their initial scope of managing brand data and expand on that instead. I think this is something that is going to be more beneficial to their users.

Reviewed 6 months ago

Read full review >

More reviews from 14 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

My Experience with Yext software

Read full review >
Taylor
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.11.2019 Company Size: Industry: N/A

PROS: I like how I’m able to manage several top directory listings and gather them all in one place which is very helpful in enhancing the online presence of our clients and maintaining consistency within the listings.

CONS: Since everything is installed in Yext, sometimes our clients are having trouble to directly access their listings in order to add images and other stuff. Because of this, there are several instances when we have issues about listings not reflecting the changes that clients did because it would revert to original when we access it. I hope in the next updates of this tool, our clients can have an easier time accessing their own listings.

What do you think about this review? Great Poor

A great SEO tool for managing multiple sites

Read full review >
Enoch
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 25.11.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: We run multiple operations all over the US. Yext has allowed us to announce and publish updates across all our pages from one central location. It makes information about us—especially our location—easy to find online too. On top of all of this, they have a pretty competent customer support team as well.

CONS: Yext somehow consolidates all operations near each other as one. Two nearby offices, for example, get ranked by Yext as one. As you can imagine, this can be quite frustrating on our part.

What do you think about this review? Great Poor

I’ll recommend this tool

Read full review >
Oswald
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 16.11.2019 Company Size: Industry: N/A

PROS: What I like best about the software is the ability to update information across all our channels with so much ease. The task, without the aid of the software, would have been too much time-consuming and tiring. Aside from the ease and speed of updating information, this software also helps us ensure that all information across networks remains accurate and consistent.

CONS: It would be nice if the platform would consider playing in industry verticals. But overall, this solution is great and we haven’t encountered any drawback using it yet.

What do you think about this review? Great Poor

Great Service, Great Team

Read full review >
Agustin
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.11.2019 Company Size: Industry: N/A

PROS: I talked to Stacey and Tyler and had an awesome discussion. Their team is incredible! Throughout the discussion, we were able to talk about how we can build winning strategies and figure out what exactly is needed to accomplish that. Great people do create great things.

CONS: No complaints about using the system, just some suggestions. It would be nice if they’d improve the attributes, particularly in the franchise model.

What do you think about this review? Great Poor

A brilliant tool that has helped us boost our SEO initiatives

Read full review >
Cornell
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.11.2019 Company Size: Industry: Marketing and Advertising

PROS: I think Yext is such a great initiative! It allows users (companies that need to handle multiple platforms on the web, basically) to control all dealings from one central place. I am in the Marketing and Advertising industry and SEO campaigns are really important for us to drive more traffic to our website. Through Yext, not only have we improved our ratings, but we’ve also been able to make sure that our message across all platforms is consistent. If you are in the market for a tool that gives you control over all your platforms, then do yourself a favor and check out Yext.

CONS: I really liked their review generator—too bad they decided to discontinue that feature. But I do understand why they had to make that judgment call.

What do you think about this review? Great Poor

Helps you listen to your customers

Read full review >
Jeanie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 30.10.2019 Company Size: More than 100 Employees Industry: Higher Education

PROS: We use this platform to view feedbacks of customers and also send a response when needed. All student reviews can be accessed and seen from a single location so it’s easier to get an idea about what the students are thinking about the institution and create reports. Aside from more organized and easy viewing of reviews, I also like its ability to keep all contact information accurate across all channels.

CONS: It took us a while to get a hang of it because of how the information and functionalities are organized in the site.

What do you think about this review? Great Poor

Incredible tool

Read full review >
Clay
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 26.10.2019 Company Size: Industry: Real Estate

PROS: We have hundreds of locations, and thanks to this tool we can update information about all of them in real time, and even check to see if the information is correct all across the web. The events platform that it offers has also been helping us out in our B2C events. I also like their customer support team. Every time we have come to them they have always been helpful, well-informed, friendly, and quick to respond.

CONS: I think one negative with this tool is that if we were to choose to use a different one, the data it consolidated for us would end up scattered all over the web again. Rather than just having one place to see our pages, we'd have to visit each site again, like the Yellow Page, Google my Business, and Yelp.

What do you think about this review? Great Poor

Manage all your pages from one central point with Yext!

Read full review >
Shirley
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 11.10.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: What I like about Yext is that it allows me to oversee all—and I mean ALL—of my listings online. It also lets me view information and even make updates from one central location. This allows me to make sure that my efforts for all the pages I manage are the same across all. They have a really great team that can answer all of my questions and remedy all my issues in a snap.

CONS: Somehow, their reports take a month to generate. So, I never get my reports on time, it’s always a month delayed. And in my opinion, they cast too wide a net for their clients. They should specialize in a particular field. The price points should be taken down a notch too. They make a hard sell, but it’s hard to justify the steep prices that they are selling.

What do you think about this review? Great Poor

Made online listing management a breeze

Read full review >
Elise
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 01.10.2019 Company Size: Industry: N/A

PROS: I like the ability to manage our online listings from a single location. I also like this platform’s ability to comprehend a number of listings including Google Maps and Google Business Page.

CONS: We have to keep duplicates in check. Also, we are not able to get complete analytics until the end of month.

What do you think about this review? Great Poor

Contributes to a more efficient workflow.

Read full review >
Kirk
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.09.2019 Company Size: Industry: Education Management

PROS: For someone who needs to oversee various websites across the net, Yext makes this daunting task a lot easier. I love that it consolidates all of the reports and performance insight so that I don’t have to jump from one to another just to view all my data. I love that Yext also lets me engage with my audience (again, from one central point) quite easily.

CONS: Yext has this unwelcome capacity to publish posts on our social media pages. This is a pretty big turn-off for us, and I’m glad we’ve been able to fix this now.

What do you think about this review? Great Poor

All you need in one place

Read full review >
Keven
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.09.2019 Company Size: Industry: N/A

PROS: I love how I only need to use one tool when it comes to updating not just one location, but multiple locations. The fact that it updates throughout our digital footprint is a great feature. You don't need to be looking at anything else except this one.

CONS: There are several things I have trouble with. For one thing, when it comes to the feature for social content posts, the reporting and capabilities aren't as good as the other aspects of the tool. Holiday hours have also become a pain point for us. I also think that they could lower the price for additional products like pages and advanced review capabilities.

What do you think about this review? Great Poor

Great at keeping your brand clean

Read full review >
Kale
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.09.2019 Company Size: Industry: N/A

PROS: I think this tool will be incredibly useful to any business, no matter how small or big they are. I've been able to use this to monitor our reputation, suppress any incorrect or outdated information, as well as to maintain our listings in online directories. Because we are a sprawling business with several locations all over the country, it can get a little hectic keeping track of all of them. With this tool, I have been able to stay on top of these locations and the information that goes out about them simply by just adding them to the tool. I can easily remove information that is no longer relevant and just as easily maintain the new information.

CONS: More current versions of this tool have included features like analytics, and to be honest I don't think this is the best move for them. There are already other tools that do this and do this well, and I don't think it does this tool any good. I think they should focus on their initial scope of managing brand data and expand on that instead. I think this is something that is going to be more beneficial to their users.

What do you think about this review? Great Poor

I love using this tool

Read full review >
Maurice
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.09.2019 Company Size: Industry: N/A

PROS: The thing that struck me the most about this tool is how user-friendly it is. With it, we can easily check on the performance of our client's websites and come up with the appropriate report. There is no steep learning curve when it comes to the dashboard, and I and the team were able to grasp it quickly. It is a great tool when it comes to local SEO, whether you're aiming to improve it or report on it.

CONS: I don't have a lot of complaints but one thing I do wish that was better was the onboarding time with regards to new accounts. The process can take a while, and sometimes that doesn't sit well with clients who want the information as quickly as possible. Improving that in future versions would be a big plus.

What do you think about this review? Great Poor

Can be fully utilized by bigger companies.

Read full review >
Jennings
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.09.2019 Company Size: Industry: Consumer Goods

PROS: Despite the volume of links that I need to manage across different websites, Yext has taken all this in stride. It’s user-friendly while still allowing you to overlook the pages that you are responsible in from one central point.

CONS: The cost to register for this tool is quite overwhelming. In fact, I maintain that its price is better left to bigger companies rather than up and starting bloggers. Yext still owes me (and many others) a solution for HIPPA as well. If they don’t put a resolution to this, they might end up with bigger problems in the future.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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