User review
of Yotpo
Lost all reviews
-
by Nicu Zecheru
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT ok
3out of 5
PROS & CONS
What are the best aspects of this product?
Following up with customers who did not add a review after they purchase. Free version is ok (no user generated photos included)
What aspects are problematic or could work better?
It slows down the site.
Remove their logo (it makes you look cheap, like a free app).
Extremely expensive.
You loose your reviews if you do not continue with the paid version. When we stopped paying, we could not go back to the free version, our account was blocked and lost all our reviews (which we have paid for)
Are you a current user of this product?
No
Vendor Reply
Here’s how the company that owns Yotpo replied to this user review:
Hi Nicu, thank you for your feedback. Although it’s sometimes painful, we need to hear it to ensure that we understand from our clients’ perspective how we can continue to grow and improve.
We understand your frustration and we want to hear you out.
If you haven’t been able to see the value of Yotpo in the timeframe you expected, we invite you to reach out to your dedicated CSM to walk through the issues and set you up on the path for success.
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Consumer Goods
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What is your total annual cost for using this product?
over $5000
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Yes.
FEATURE DETAILS
Social media management very poor
1
Social networks monitoring very poor
1
Volume analysis mediocre
2
