Yotpo REVIEW

Feedback & Reviews Management Software

9 user reviews
USER SATISFACTION 91%
OUR SCORE 9.1

What is Yotpo?

Yotpo is one of today’s most popular and worth-of-considering content marketing apps specifically designed for e-commerce stores and retail businesses. At the same time, Yotpo is the winner of our prominent Expert’s Choice for 2017 and Great User Experience award, and has an array of out-of-the-box features our experts recommend to interested users.

Why choosing Yotpo to maximize the potential of your marketing strategy? To start with, this system makes it possible for clients to generate product reviews, and use the best among them as their sales-boosting incentives. What is more, Yotpo is designed as as plug-and-play social reviews and e-commerce app which collects more verified reviews than any of its counterparts, and gives customers a simple and smart mobile-first reviewing experience. Put into perspective, Yotpo makes businesses more credible regardless of their market share, and may be embedded on any location where traffic is mostly coming from.

The feature suite is process-driven and designed in a way that guides all of your operations towards increased organic traffic, and improved performance for any of your paid search ads. Basically, Yotpo gives you the peace of mind that despite of users’ varying preferences, there is always something you can do to attract them on your side.

The rationale behind this product is to allow users to convert visitors into buyers, but do so way easier than with other platforms – the turnover happens by harnessing the trust of past buyers, after which they experience an uplift in conversions. This means that Yotpo keeps an eye on every customer who has ever entered your database, or expressed whatever interest in your product/service.

The best part is that Yotpo’s work is not finished when the customer completes the purchase. There is also a plethora of retention tools available in this system to keep customers coming back, or buying more and more of your products. Another way to acquire more traffic and conversions is to share content on various social platforms, and distribute reviews seamlessly.

To make matters even better, Yotpo ensured all of these features are available at a fraction of the expected price, and prepared a robust free trial for users interested to test it in advance.

Overview of Yotpo Benefits

The story of how Yotpo helps businesses enhance marketing performance is a long one, as this smart app boosts traffic in a variety of ways, rather than sticking to the traditional method of collecting reviews and rating.

What is specifically good about it is how it transforms users’ experience, and motivates random visitors to become regular buyers with more than simply the quality of your products. If you’re an established retailer conquering the online market, or a starter looking to drive traffic, Yotpo has you covered. As practice shows, the heavy lifting is due once the customer has arrived on your website and is looking to buy, rather than while trying to get him there, and that’s where Yotpo helps the most.

Another really unique thing about this product is the recently introduced social curation feature, which identifies and collects the best user-generated content on Instagram, and empowers shoppable feeds, photo discovery, and easy moderation and rights management. Note that Yotpo is currently the only app that increases conversions this way, directing users from social platforms to your product pages, and providing authentic media they simply adore.

To make matters even better, the company enriched the system with a top analytics suite, and enabled it to dive into your UGC funnel, and to report on conversions, content, or optimization practices. All conversion and engagement data is displayed on a comprehensive dashboard, where it takes less than no time for the user to depict drawbacks and decide how to improve his strategies.

Together with social curation and analytics, Yotpo still offers the traditional plethora of marketing features, including social media ads, review generation, retention, marketing, and SEO functionalities. Thanks to them, you can increase your ad-ROI dramatically, and stay in line with all social advertising trends (Instagram ones in particular). Reviews are generated easily, using in-mail forms and mobile responsive apps where customers can rate your product from literally every location/device. The algorithms in place distinguish quality traffic from the average one, meaning that the right products will be displayed to the right people, in order to obtain the best review possible. Non-savvy users have nothing to worry about – Yotpo’s interface is intuitive and friendly enough to be used without any specific IT skills.

Overview of Yotpo Features

  • Commenting
  • Community Q&A
  • Coupons
  • Dedicated support
  • Look and feel customization
  • Mail after purchase
  • Plug & Play
  • Powerful analytics
  • Powerful moderation tools
  • Supports more than 15 eCommerce platforms
  • Supports more than 25 languages
  • Tools to turn your reviews into SEO gold
  • Turn one-time shoppers into return customers
  • Yotpo is completely social

What Problems Will Yotpo Solve?

1) Not getting enough reviews

Yotpo’s exclusive Mail After Purchase technology gets you more reviews because the app makes the process easy on its customers.

2) Not marketing with reviews

Reviews are your most powerful marketing tool. You should use them on search engines and social networks to build trust, drive traffic and increase conversions. With Yotpo you can do all of that and more.

3) Not engaging with customers for retention

Customers who write reviews are 4x more likely to make another purchase. Yotpo ensures that the review is not the end of your relationship — respond to reviews, send past buyers questions from new visitors and engage with your loyal customers to keep them coming back.

Awards & Quality Certificates

Yotpo Position In Our Categories

Position of Yotpo in our main categories:

20

Yotpo is one of the top 20 CRM Software products

1

Yotpo is one of the top 1 Customer Experience Management Software products

10

Yotpo is one of the top 10 eCommerce Software products

10

Yotpo is one of the top 10 Sales Software products

20

Yotpo is one of the top 20
CRM Software products

1

Yotpo is one of the top 1
Customer Experience Management Software products

10

Yotpo is one of the top 10
eCommerce Software products

10

Yotpo is one of the top 10
Sales Software products


Yotpo is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#1
Category:Position:
Feedback & Reviews Management Software#1

Since each company has specific business requirements, it is advisable for them to abstain from looking for a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such a system even among market-leading software applications. The clever thing to do would be to jot down the various vital aspects that require consideration such as required features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Yotpo reviews and check out each of the other systems in your shortlist in detail. Such comprehensive groundwork can make certain you discard ill-fitting applications and select the solution that presents all the aspects you require for business success.

How Much Does Yotpo Cost?

Yotpo Pricing Plans:

Yotpo offers five enterprise pricing plans including a free plan and a free demo available.

Lite: free forever

  • Basic review generating platform for all

Pro: by quote

  • All Lite plan features
  • Product & Site Reviews
  • Smart Review Reminders
  • Import Existing Reviews
  • Manual Review Requests
  • Star Ratings
  • Reviews Badge
  • Reviews Tab
  • Dedicated Reviews Page
  • Promoted Products
  • Reviews Carousel
  • Commenting on Reviews
  • Coupons
  • Email Upselling
  • Social Sharing
  • Manual & Automatic Social Push
  • Rich Snippets (for supported platforms)
  • Google Seller Ratings
  • Dashboard
  • Moderation
  • Product Blacklist
  • Grouping Products
  • Live Moderation – 1 seat
  • Dedicated Client Success Manager

Powerhouse: by quote

  • All features of the Pro plan
  • HTML Editor
  • Custom Review Forms
  • Invoice-Based Review Request
  • Widget CSS Editor
  • Community Q&A
  • Facebook Reviews Tab
  • HubSpot Integration
  • Yotpo Ads for Facebook
  • Google Product Listing Ads
  • Inline SEO
  • Help Desk Moderation
  • Multiple stores on one account (up to 3 domains)
  • Live Moderation – 3 seats

Visual Marketing: by quote

  • Social Curation from Instagram
  • User-Generated Photos
  • Visual UGC Gallery
  • Photos Carousel
  • Shoppable Instagram
  • Yotpo Ads for Instagram
  • Social Push with Customer Photos
  • Pinterest Push

There is also a custom Enterprise plan that can be tailored specifically to your company’s needs.

User Satisfaction

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Yotpo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Yotpo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

107

NEGATIVE SOCIAL MENTIONS

9

Video

Technical details

Devices Supported
  • Windows
  • Android
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • Germany
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TICKETS

Yotpo User Reviews


Drew 2 months ago
Verified
user



Kendra 2 months ago
Verified
user



Gerald 2 months ago
Verified
user



Robin 2 months ago
Verified
user


What are Yotpo pricing details?

Yotpo Pricing Plans:

Yotpo offers five enterprise pricing plans including a free plan and a free demo available.

Lite: free forever

  • Basic review generating platform for all

Pro: by quote

  • All Lite plan features
  • Product & Site Reviews
  • Smart Review Reminders
  • Import Existing Reviews
  • Manual Review Requests
  • Star Ratings
  • Reviews Badge
  • Reviews Tab
  • Dedicated Reviews Page
  • Promoted Products
  • Reviews Carousel
  • Commenting on Reviews
  • Coupons
  • Email Upselling
  • Social Sharing
  • Manual & Automatic Social Push
  • Rich Snippets (for supported platforms)
  • Google Seller Ratings
  • Dashboard
  • Moderation
  • Product Blacklist
  • Grouping Products
  • Live Moderation – 1 seat
  • Dedicated Client Success Manager

Powerhouse: by quote

  • All features of the Pro plan
  • HTML Editor
  • Custom Review Forms
  • Invoice-Based Review Request
  • Widget CSS Editor
  • Community Q&A
  • Facebook Reviews Tab
  • HubSpot Integration
  • Yotpo Ads for Facebook
  • Google Product Listing Ads
  • Inline SEO
  • Help Desk Moderation
  • Multiple stores on one account (up to 3 domains)
  • Live Moderation – 3 seats

Visual Marketing: by quote

  • Social Curation from Instagram
  • User-Generated Photos
  • Visual UGC Gallery
  • Photos Carousel
  • Shoppable Instagram
  • Yotpo Ads for Instagram
  • Social Push with Customer Photos
  • Pinterest Push

There is also a custom Enterprise plan that can be tailored specifically to your company’s needs.

What integrations are available for Yotpo?

Yotpo offers seamless integration with 26 eCommerce platforms including Shopify, Magento and BigCommerce. It provides integration with all leading help desk software apps like Zendesk, desk.com and Freshdesk.

User reviews


User reviews in total: 9

7
1
1
0
0

Average Rating:

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The most favorable review

Sarah F.

2 months ago


Pros:
It is easy to set up Yotpo with Woocommerce. The pricing packages are affordable and you get a range of useful features. It is a great system to get authentic and real reviews for e-commerce websites.

Cons:
The software does not offer an API which limits its effectiveness. If you don’t like how the embedded features work, you have to do some hacking to modify them or simply let them be.

The least favorable review

Drew C.

2 months ago


Pros:
Yotpo offers a lot of features but we cannot use them all as we subscribe to a basic package. A highlight is the review summary on top of the reviews widget on product pages. Yotpo can be compared to Amazon when it comes to layout. The app lacks user submitted photos, but I think this feature has been added recently though it is not available for our plan.

Cons:
The customer support response time can be made faster. If you switch your website to another web host, it can be a big pain to migrate your Yotpo reviews to the new provider. I would have left Yotpo for this reason, but I am sticking with them because I am on a grandfathered plan.

Published 2 months ago
Verified
user
It is easy to set up Yotpo with Woocommerce. The pricing packages are affordable and you get a range of useful features. It is a great system to get authentic and real...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Yotpo offers a lot of features but we cannot use them all as we subscribe to a basic package. A highlight is the review summary on top of the reviews widget on product...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I really like Yotpo because it offers great features as well as top rate customer support. The app is easy to use and my customers are able to provide their


What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Yotpo is a great review and rating solution for me because it is fully compatible with my e-commerce system which is PrestaShop. It offers an excellent email system that...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
My business is targeted at a specific segment of the population. It is important for me to get


What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Yotpo does a lot of tasks for us. It sends out emails to customers to get reviews from them, offers our coupon codes to users, and automatically


What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Yotpo helps us get customer reviews for our products every day. They are detailed and helpful for our customers. It was easy to integrate Yotpo into my ecommerce website.



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Yotpo is great because it gives a high conversion rate which is about 10% after purchase emails. This helps us get a lot of reviews. Yotpo is used by reliable e-commerce...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
The free version is excellent which is rare while the paid version is top notch. The app is easily configurable and it sends automated emails after you purchase...



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