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Yotpo REVIEW

Feedback & Reviews Management Software

16 user reviews
USER SATISFACTION 91%
OUR SCORE 9.2

What is Yotpo?

Yotpo is one of today’s most popular and worth-of-considering content marketing apps specifically designed for e-commerce stores and retail businesses. At the same time, Yotpo is the winner of our prominent Expert’s Choice for 2017 and Great User Experience award, and has an array of out-of-the-box features our experts recommend to interested users.

Why choosing Yotpo to maximize the potential of your marketing strategy? To start with, this system makes it possible for clients to generate product reviews, and use the best among them as their sales-boosting incentives. What is more, Yotpo is designed as as plug-and-play social reviews and e-commerce app which collects more verified reviews than any of its counterparts, and gives customers a simple and smart mobile-first reviewing experience. Put into perspective, Yotpo makes businesses more credible regardless of their market share, and may be embedded on any location where traffic is mostly coming from.

The feature suite is process-driven and designed in a way that guides all of your operations towards increased organic traffic, and improved performance for any of your paid search ads. Basically, Yotpo gives you the peace of mind that despite of users’ varying preferences, there is always something you can do to attract them on your side.

The rationale behind this product is to allow users to convert visitors into buyers, but do so way easier than with other platforms – the turnover happens by harnessing the trust of past buyers, after which they experience an uplift in conversions. This means that Yotpo keeps an eye on every customer who has ever entered your database, or expressed whatever interest in your product/service.

The best part is that Yotpo’s work is not finished when the customer completes the purchase. There is also a plethora of retention tools available in this system to keep customers coming back, or buying more and more of your products. Another way to acquire more traffic and conversions is to share content on various social platforms, and distribute reviews seamlessly.

To make matters even better, Yotpo ensured all of these features are available at a fraction of the expected price, and prepared a robust free trial for users interested to test it in advance.

Overview of Yotpo Benefits

The story of how Yotpo helps businesses enhance marketing performance is a long one, as this smart app boosts traffic in a variety of ways, rather than sticking to the traditional method of collecting reviews and rating.

What is specifically good about it is how it transforms users’ experience, and motivates random visitors to become regular buyers with more than simply the quality of your products. If you’re an established retailer conquering the online market, or a starter looking to drive traffic, Yotpo has you covered. As practice shows, the heavy lifting is due once the customer has arrived on your website and is looking to buy, rather than while trying to get him there, and that’s where Yotpo helps the most.

Another really unique thing about this product is the recently introduced social curation feature, which identifies and collects the best user-generated content on Instagram, and empowers shoppable feeds, photo discovery, and easy moderation and rights management. Note that Yotpo is currently the only app that increases conversions this way, directing users from social platforms to your product pages, and providing authentic media they simply adore.

To make matters even better, the company enriched the system with a top analytics suite, and enabled it to dive into your UGC funnel, and to report on conversions, content, or optimization practices. All conversion and engagement data is displayed on a comprehensive dashboard, where it takes less than no time for the user to depict drawbacks and decide how to improve his strategies.

Together with social curation and analytics, Yotpo still offers the traditional plethora of marketing features, including social media ads, review generation, retention, marketing, and SEO functionalities. Thanks to them, you can increase your ad-ROI dramatically, and stay in line with all social advertising trends (Instagram ones in particular). Reviews are generated easily, using in-mail forms and mobile responsive apps where customers can rate your product from literally every location/device. The algorithms in place distinguish quality traffic from the average one, meaning that the right products will be displayed to the right people, in order to obtain the best review possible. Non-savvy users have nothing to worry about – Yotpo’s interface is intuitive and friendly enough to be used without any specific IT skills.

Overview of Yotpo Features

  • Commenting
  • Community Q&A
  • Coupons
  • Dedicated support
  • Look and feel customization
  • Mail after purchase
  • Plug & Play
  • Powerful analytics
  • Powerful moderation tools
  • Supports more than 15 eCommerce platforms
  • Supports more than 25 languages
  • Tools to turn your reviews into SEO gold
  • Turn one-time shoppers into return customers
  • Yotpo is completely social

What Problems Will Yotpo Solve?

1) Not getting enough reviews

Yotpo’s exclusive Mail After Purchase technology gets you more reviews because the app makes the process easy on its customers.

2) Not marketing with reviews

Reviews are your most powerful marketing tool. You should use them on search engines and social networks to build trust, drive traffic and increase conversions. With Yotpo you can do all of that and more.

3) Not engaging with customers for retention

Customers who write reviews are 4x more likely to make another purchase. Yotpo ensures that the review is not the end of your relationship — respond to reviews, send past buyers questions from new visitors and engage with your loyal customers to keep them coming back.

Awards & Quality Certificates

Yotpo Position In Our Categories

Position of Yotpo in our main categories:

100

Yotpo is one of the top 100 CRM Software products

1

Yotpo is one of the 1 Customer Experience Management Software products

10

Yotpo is one of the top 10 eCommerce Software products

1

Yotpo is one of the 1 Reputation Management Software products

10

Yotpo is one of the top 10 Sales Software products

100

Yotpo is one of the 100
CRM Software products

1

Yotpo is one of the 1
Customer Experience Management Software products

10

Yotpo is one of the 10
eCommerce Software products

1

Yotpo is one of the 1
Reputation Management Software products

10

Yotpo is one of the 10
Sales Software products


Yotpo is also listed in the following subcategories:

Category:Position:Category:Position:
Feedback & Reviews Management Software#1
Category:Position:
Feedback & Reviews Management Software#1

Companies have unique wants and requirements and no software application can be ideal in such a scenario. It is useless to try to find a perfect off-the-shelf software product that meets all your business wants. The smart thing to do would be to modify the solution for your specific wants, employee skill levels, finances, and other aspects. For these reasons, do not hurry and pay for well-publicized trendy solutions. Though these may be widely used, they may not be the ideal fit for your unique needs. Do your homework, check out each short-listed application in detail, read a few Yotpo reviews, speak to the seller for explanations, and finally choose the product that provides what you need.

How Much Does Yotpo Cost?

Yotpo Pricing Plans:
Free trial
Free plan
Free
Powerhouse
By quote

Yotpo offers several different plans including a free plan.

Free plan: free forever

  • Product & Site Reviews
  • Smart Review Reminders
  • Import Existing Reviews
  • Manual Review Requests
  • Star Ratings
  • Reviews Badge
  • Reviews Tab
  • SEO page
  • Reviews Carousel
  • Commenting on Reviews
  • Coupons
  • Email Upselling
  • Social Sharing
  • Manual & Automatic Social Push
  • Rich Snippets (for supported platforms)
  • Dashboard
  • Moderation

Powerhouse: by quote

  • All Free plan features
  • HTML Editor
  • Custom Review Forms
  • Invoice-Based Review Request
  • Widget CSS Editor
  • Community Q&A
  • Facebook Reviews Tab
  • HubSpot Integration
  • Yotpo Ads for Facebook
  • Google Product Listing Ads
  • Inline SEO
  • Help Desk Moderation
  • Promoted Products
  • Product Blacklist
  • Grouping Products
  • Live Moderation – 3 seats
  • Dedicated Client Success Manager

Visual Marketing: by quote – add-on to Powerhouse

  • Social Curation from Instagram
  • User-Generated Photos
  • Visual UGC Gallery
  • Photos Carousel
  • Shoppable Instagram
  • Yotpo Ads for Instagram
  • Social Push with Customer Photos
  • Pinterest Push

There is also a custom Enterprise plan that can be tailored specifically to your company’s needs.

User Satisfaction

We realize that when you make a decision to buy Reputation Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Yotpo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Yotpo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

107

NEGATIVE SOCIAL MENTIONS

9

Video

Screenshots

Technical details

Devices Supported
  • Windows
  • Android
  • Mac
  • Web-based
Language Support
  • English
  • Swedish
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TICKETS

Yotpo User Reviews


George 3 weeks ago
Verified
user



Tony 6 months ago
Verified
user



Ora 6 months ago
Verified
user


What are Yotpo pricing details?

Yotpo Pricing Plans:
Free trial
Free plan
Free
Powerhouse
By quote

Yotpo offers several different plans including a free plan.

Free plan: free forever

  • Product & Site Reviews
  • Smart Review Reminders
  • Import Existing Reviews
  • Manual Review Requests
  • Star Ratings
  • Reviews Badge
  • Reviews Tab
  • SEO page
  • Reviews Carousel
  • Commenting on Reviews
  • Coupons
  • Email Upselling
  • Social Sharing
  • Manual & Automatic Social Push
  • Rich Snippets (for supported platforms)
  • Dashboard
  • Moderation

Powerhouse: by quote

  • All Free plan features
  • HTML Editor
  • Custom Review Forms
  • Invoice-Based Review Request
  • Widget CSS Editor
  • Community Q&A
  • Facebook Reviews Tab
  • HubSpot Integration
  • Yotpo Ads for Facebook
  • Google Product Listing Ads
  • Inline SEO
  • Help Desk Moderation
  • Promoted Products
  • Product Blacklist
  • Grouping Products
  • Live Moderation – 3 seats
  • Dedicated Client Success Manager

Visual Marketing: by quote – add-on to Powerhouse

  • Social Curation from Instagram
  • User-Generated Photos
  • Visual UGC Gallery
  • Photos Carousel
  • Shoppable Instagram
  • Yotpo Ads for Instagram
  • Social Push with Customer Photos
  • Pinterest Push

There is also a custom Enterprise plan that can be tailored specifically to your company’s needs.

What integrations are available for Yotpo?

Yotpo offers seamless integration with 26 eCommerce platforms including Shopify, Magento and BigCommerce. It provides integration with all leading help desk software apps like Zendesk, desk.com and Freshdesk.
Yotpo is an official business partner of Google and Facebook.

User reviews


User reviews in total: 16

13
1
2
0
0

Average Rating:

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The most favorable review

George

3 weeks ago


Pros: We're operating as a small business selling waterproof phone cases. So, it's important for us to have reviews. We've been making use of Yotpo for more than a year and we never regret it. Its sent review request email has made things simple for our customers to do their reviews.

Cons: We have nothing to hate with tool. The organization has been a tremendous help for us. Anything being offered to us by Yotpo is a blessing. We can honestly say that this software has changed the way we see customers and how customers see our products.

The least favorable review

Drew

8 months ago


Pros: Yotpo offers a lot of features but we cannot use them all as we subscribe to a basic package. A highlight is the review summary on top of the reviews widget on product pages. Yotpo can be compared to Amazon when it comes to layout. The app lacks user submitted photos, but I think this feature has been added recently though it is not available for our plan.

Cons: The customer support response time can be made faster. If you switch your website to another web host, it can be a big pain to migrate your Yotpo reviews to the new provider. I would have left Yotpo for this reason, but I am sticking with them because I am on a grandfathered plan.

Published 3 weeks ago
Verified
user
We're operating as a small business selling waterproof phone cases. So, it's important for us to have reviews. We've been making use of Yotpo for more than a year and we...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
Account success managers and support from YotPo are top notch. We now currently own three account managers. All of them have been good to us so far. Widgets and...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
Despite the absence of its styling, the front part of Yotpo still looks polished and professional. This is a good thing especially if one is too busy working on their...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
So many things to like with this tool. Their MP is fantastic. When there's an increase in orders, there will be an increase of views. Automation is superb. The review...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
The free version is excellent which is rare while the paid version is top notch. The app is easily configurable and it sends automated emails after you purchase...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
The free plan that I have prompted me to pursue some questions for after sales email that wasn't mentioned within the documentation. A rep who goes by the name of Shirel...



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
I really like Yotpo because it offers great features as well as top rate customer support. The app is easy to use and my customers are able to provide their


What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Yotpo helps us get customer reviews for our products every day. They are detailed and helpful for our customers. It was easy to integrate Yotpo into my ecommerce website.



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
Yotpo is a fantastic service. It's very easy to utilize and set up. I came away impressd with their customer service team. They were quick to respond and provided adviced...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Yotpo offers a lot of features but we cannot use them all as we subscribe to a basic package. A highlight is the review summary on top of the reviews widget on product...



What do you think about this review? Great Poor

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