What are the best aspects of this product?
Yotpo offers a lot of features but we cannot use them all as we subscribe to a basic package. A highlight is the review summary on top of the reviews widget on product pages. Yotpo can be compared to Amazon when it comes to layout. The app lacks user submitted photos, but I think this feature has been added recently though it is not available for our plan.
What aspects are problematic or could work better?
The customer support response time can be made faster. If you switch your website to another web host, it can be a big pain to migrate your Yotpo reviews to the new provider. I would have left Yotpo for this reason, but I am sticking with them because I am on a grandfathered plan.
What specific problems in your company were solved by this product?
Yotpo offers a great review solution for our website. It is a much better alternative compared to the default review app. I really like the Q&A feature though my customers do not use it that much. Another advantage is Yotpo posts seller reviews to Google and these can appear on Adwords and Shopping.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?