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User review of Yotpo

Overpriced app

- by Drew

USER SATISFACTION

RECOMMENDATION
4 out of 7
Maybe
COST EFFICENCY
4out of 7
Acceptable
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

Yotpo offers a lot of features but we cannot use them all as we subscribe to a basic package. A highlight is the review summary on top of the reviews widget on product pages. Yotpo can be compared to Amazon when it comes to layout. The app lacks user submitted photos, but I think this feature has been added recently though it is not available for our plan.

What aspects are problematic or could work better?

The customer support response time can be made faster. If you switch your website to another web host, it can be a big pain to migrate your Yotpo reviews to the new provider. I would have left Yotpo for this reason, but I am sticking with them because I am on a grandfathered plan.

What specific problems in your company were solved by this product?

Yotpo offers a great review solution for our website. It is a much better alternative compared to the default review app. I really like the Q&A feature though my customers do not use it that much. Another advantage is Yotpo posts seller reviews to Google and these can appear on Adwords and Shopping.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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