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YouTrack Review

YouTrack
Our score: 8.7 User satisfaction: 88%

What is YouTrack?

YouTrack is a product of JetBrains and this solution combines commercial browser-based bug tracker, issue tracking system, and project management capabilities into one neat and comprehensive package. The system offers a query-based issue search functionality with auto-completion and enables users to manipulate issues in batches, customize the set of issue attributes, and create custom workflows.

Overview of YouTrack Benefits

YouTrack has a smart search function that enables users to quickly find the information they need thanks to auto completion. It also offers short cuts that significantly accelerate mundane processes, greatly improving one’s efficiency and output. Users can also closely monitor every project and team action via personal live Dashboard.

With YouTrack, users can get insights and track progress of every project with powerful reporting tools, enabling them to make better business decisions and effectively implement strategies. No time will be wasted as YouTrack helps manage and allocate time with its time tracking capabilities.

Overview of YouTrack Features

  • Bug and Issue Tracking
  • Agile Boards
  • Time Management
  • Customization
  • Integration
  • Search Queries
  • Completion and highlighting
  • Search Context
  • Saved Searches
  • Filters
  • Tags
  • Opensearch Support
  • Instant Issue Reporting
  • Multiple Drafts
  • Edit Images In Place
  • Speed Up Issue Modification
  • Invoke Command Window
  • Keyboard-Driven Navigation
  • Manage Duplicates
  • Link Issues
  • Star Issues
  • Vote For Issues
  • Integration with flexible REST APIs
  • Easily import data from other systems
  • Mobile interface
  • Available OnDemand in the cloud

YouTrack Position In Our Categories

Knowing that businesses have particular business wants, it is only practical they abstain from adopting a one-size-fits-all, “perfect” business application. Nevertheless, it is nearly futile to pinpoint such an app even among widely used software products.
The practicable thing to do would be to spell out the several main functions which merit analysis including critical features, pricing, technical skill levels of staff members, company size, etc. After which, you should perform your research thoroughly. Go over these YouTrack reviews and explore each of the software solutions in your shortlist in detail. Such well-rounded product research guarantee you drop unfit software products and subscribe to the one which has all the tools you require company requires.

Position of YouTrack in our main categories:

TOP 100

YouTrack is one of the top 100 IT Management Software products

YouTrack is also listed in the following subcategories:

It's essential to realize that virtually no service in the IT Management Software category is going to be a perfect solution able to meet all the needs of various business types, sizes and industries. It may be a good idea to read a few YouTrack IT Management Software reviews first as specific solutions can excel only in a very narrow set of applications or be created with a really specific type of industry in mind. Others may work with an idea of being simple and intuitive and consequently lack advanced features needed by more experienced users. You can also come across solutions that cater to a broad group of customers and give you a rich feature base, but this in most cases comes at a more significant price of such a service. Ensure you're aware of your requirements so that you select a solution that offers all the functionalities you search for.

How Much Does YouTrack Cost?

YouTrack Pricing Plans:

Free Trial

InCloud 10 users

Free

InCloud 15 users

$20/month

InCloud 25 users

$ 75.00/month

InCloud 50 users

$ 150/month

InCloud 100 users

$ 300/month

InCloud 500 users

$ 500/month

InCloud 2,000 users

$ 1,000/month

InCloud 2,000+

By quote

License 10 users

Free

License 25 users

$500

License 50 users

$ 750

License 100 users

$ 1,500

License 500 users

$ 3,000

License 2,000 users

$ 6,000

License 10,000 users

$ 10,000

YouTrack offers options to subscribe monthly or yearly, or to purchase a stand-alone license. Rates per plan vary depending on number of users, storage limits, and number of projects.

YouTrack InCloud

  • 10 users – 5GB – no private projects – free
  • 15 users – 10GB – $20/month or $200/year
  • 25 users – 10 GB – $ 75.00/month or $750/year
  • 50 users – 15 GB – $ 150/month or $1,500/year
  • 100 users – 20 GB – $ 300/month or $3,000/year
  • 500 users – 50 GB – $ 500/month or $5,000/year
  • 2,000 users – 100 GB – $ 1,000/month or $10,000/year
  • 2,000+ – 500 GB – By quote

New YouTrack Stand-Alone License

  • 10 users – free
  • 25 users – $500
  • 50 users – $ 750
  • 100 users – $ 1,500
  • 500 users – $ 3,000
  • 2,000 users – $ 6,000
  • 10,000 users – $ 10,000

User Satisfaction

Positive Social Media Mentions 60
Negative Social Media Mentions 8

We realize that when you make a decision to buy IT Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and YouTrack reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with YouTrack. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • One-time payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular YouTrack Alternatives

Top Competitors To YouTrack By Price

Trending IT Management Software Reviews

Product name:
Score:
Satisfaction:
8.8
98%

YouTrack Comparisons

YouTrack user reviews

As web developer I found YouTrack a great solution for managing tasks

Read full review >
Cameron
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.10.2018 Company Size: 1-10 Employees Industry: Information Services

A flexible platform intended for bug tracking.

Read full review >
Mandy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.08.2018 Company Size: 1-10 Employees Industry: Internet

This is wonderful issue tracking solution

Read full review >
Elbert
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.08.2018 Company Size: More than 100 Employees Industry: Internet

YouTrack has wonderful set of features

Read full review >
Christina
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.02.2018 Company Size: More than 100 Employees Industry: Apparel & Fashion

Simple and easy to use tool for managing tasks, projects and issues

Read full review >
Winifred
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.01.2018 Company Size: More than 100 Employees Industry: Publishing

What are YouTrack pricing details?

YouTrack Pricing Plans:

Free Trial

InCloud 10 users

Free

InCloud 15 users

$20/month

InCloud 25 users

$ 75.00/month

InCloud 50 users

$ 150/month

InCloud 100 users

$ 300/month

InCloud 500 users

$ 500/month

InCloud 2,000 users

$ 1,000/month

InCloud 2,000+

By quote

License 10 users

Free

License 25 users

$500

License 50 users

$ 750

License 100 users

$ 1,500

License 500 users

$ 3,000

License 2,000 users

$ 6,000

License 10,000 users

$ 10,000

YouTrack offers options to subscribe monthly or yearly, or to purchase a stand-alone license. Rates per plan vary depending on number of users, storage limits, and number of projects.

YouTrack InCloud

  • 10 users – 5GB – no private projects – free
  • 15 users – 10GB – $20/month or $200/year
  • 25 users – 10 GB – $ 75.00/month or $750/year
  • 50 users – 15 GB – $ 150/month or $1,500/year
  • 100 users – 20 GB – $ 300/month or $3,000/year
  • 500 users – 50 GB – $ 500/month or $5,000/year
  • 2,000 users – 100 GB – $ 1,000/month or $10,000/year
  • 2,000+ – 500 GB – By quote

New YouTrack Stand-Alone License

  • 10 users – free
  • 25 users – $500
  • 50 users – $ 750
  • 100 users – $ 1,500
  • 500 users – $ 3,000
  • 2,000 users – $ 6,000
  • 10,000 users – $ 10,000

What integrations are available for YouTrack?

YouTrack offers integration with the following business systems and applications:

  • Subversion
  • CVS
  • Clearcase
  • Visual SourceSafe
  • Mercurial
  • Git
  • Perforce
  • TeamCity
  • IntelliJ IDEA
  • TestLink
  • TestLodge
  • TestRail
  • Google
  • Yahoo!
  • OpenID
  • LDAP
  • BitBucket
  • JIRA
  • Redmine
  • FogBugz
  • Bugzilla
  • MantisBT
  • Trac

YouTrack average rating:

Average score
4.9/5 (7 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Mandy

PROS: I like the flexibility of YouTrack. You can completely make customizations while letting you add ins sections and options for each you might need to seamless fit with your business. I like their bug tracking.

CONS: It can be complex at times. But as I would put simply put it: with a great product comes a perplexing set of complexities! I do hope they can tone its complexity down in such a way it wouldn't overwhelm new users.

Reviewed 1 year ago

Read full review >

The least favorable review

Bernice

PROS: I really like this product’s interface, it provides snapshot of tasks for specific projects and we can easily search through recent tasks. Also, I like the comment features as well because the whole team can upload attachments along with the comments and make everything available in one place.

CONS: The UI can be overwhelmed at firts and it seems that it’s complicated to use. I had some issues when I tried to add team members to projects and assignments but this was because they weren’t allowed to post updates to the tasks assigned to them.

Reviewed 2 years ago

Read full review >

More reviews from 7 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

As web developer I found YouTrack a great solution for managing tasks

Read full review >
Cameron
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 09.10.2018 Company Size: 1-10 Employees Industry: Information Services

PROS: There are lot of things I like within YouTrack, like flexible search bar and agile boards and I like that it works fast and it is adjustable for custom workflows. It allows you to create custom fileds and program custom logic. It has great options for task management, comfortable tasks overview and for navigation.

CONS: There is no pause and play timer for working hours. Also, the time and general reports are not flexible. In addition, the project overview is not implemented and this means that it doesn’t provide any data for a project.

What do you think about this review? Great Poor

A flexible platform intended for bug tracking.

Read full review >
Mandy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.08.2018 Company Size: 1-10 Employees Industry: Internet

PROS: I like the flexibility of YouTrack. You can completely make customizations while letting you add ins sections and options for each you might need to seamless fit with your business. I like their bug tracking.

CONS: It can be complex at times. But as I would put simply put it: with a great product comes a perplexing set of complexities! I do hope they can tone its complexity down in such a way it wouldn't overwhelm new users.

What do you think about this review? Great Poor

This is wonderful issue tracking solution

Read full review >
Elbert
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.08.2018 Company Size: More than 100 Employees Industry: Internet

PROS: I like support for wide range of processes and I like that it allows me to customize fields and workflows. Also, it has great support like board, backlog, reports and burndown charts. You can search issues and all you have to do is to enter various queries and it shows you the unresolved issues.

CONS: It is much better solution than JIRA. I haven’t run into something that I might dislike.

What do you think about this review? Great Poor

YouTrack has wonderful set of features

Read full review >
Christina
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.02.2018 Company Size: More than 100 Employees Industry: Apparel & Fashion

PROS: YouTrack has great set of features available. It allows you to link issues together which is great for creating multitude of issues under one issue. I like that when I’m creating new issue this tool highlights and searches for keywords so I can easily find related issues, and this is great thing for large companies for tracking duplicate tickets.

CONS: Oh that interface. It needs some improvements because it feels little cumbersome.

What do you think about this review? Great Poor

Simple and easy to use tool for managing tasks, projects and issues

Read full review >
Winifred
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.01.2018 Company Size: More than 100 Employees Industry: Publishing

PROS: YouTrack is easy to set up and it is extremely customizable solution that meets all development team’s needs and requirements. Also, i like that they constantly add new features, the tool is easy to update and you can eaisly manipulate data and this means that import/export of data is piece of cake.

CONS: Its UI is not as intuitive as it should be. Also, there are no out of the box plugins. Also, time reporting needs lot of improvements.

What do you think about this review? Great Poor

It helps us to manage our tasks and assignments

Read full review >
Bernice
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.01.2018 Company Size: More than 100 Employees Industry: Accounting

PROS: I really like this product’s interface, it provides snapshot of tasks for specific projects and we can easily search through recent tasks. Also, I like the comment features as well because the whole team can upload attachments along with the comments and make everything available in one place.

CONS: The UI can be overwhelmed at firts and it seems that it’s complicated to use. I had some issues when I tried to add team members to projects and assignments but this was because they weren’t allowed to post updates to the tasks assigned to them.

What do you think about this review? Great Poor

This is great solution for managing your whole team and all their projects and performances

Read full review >
Ray
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.01.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: YouTrack is great issue tracker solution that allows you to better manage your team, issues, projects and development processes from the very beginning till the end of the process. The good thing is that you can host it by yourself or yoiu can rely on well made integration with other Jetbrains products like TeamCity. Setting up the product is easy with great documentation.

CONS: I don’t like its user interface because I cannot easily find how to do some task easily or I cannot remove a user from a project.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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