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User review of ZAP Business Intelligence

Has helped our company fill the void in reporting developers and designers

- by Eileen

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

The instructor who helped us in installing ZAP was very well versed in her knowledge and rexperience with the tool. She was also interested in what we wanted to know and was willing to take the discussion further after class was done to help. I found the training to be spot on in addressing my need and not hard to understand.

What aspects are problematic or could work better?

My biggest challenge was the sudden changes as we are not on the newest version of the application. Being a few versions behind, they don't offer in class training on older versions. I do not fault ZAP for keeping up while my company has yet to do so.

What specific problems in your company were solved by this product?

We had a vacuum at my company in terms of reports and reporting developers and designers. The software has helped us fill the gap through training and the results have been positive. My current role hasn't allowed me the time to totally sink into the tool as i would like but we as time allows we are getting closer to doing so.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Consumer Goods

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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