Really awesome sales product!

What are the best aspects of this product?

This is probably one of the best additions to our library of programs. It keeps our sales reps organized and on top of the accounts that they manage. It also helps track the progress of our leads down the sales funnel. Managers can easily check in on sales progress too.

What aspects are problematic or could work better?

Takes roughly a day to fully understand, but past this learning curve, everything is smooth-sailing. There's nothing that I don't like about it.

What specific problems in your company were solved by this product?

Zendesk helps us with sales monitoring and management as well as database organization. It has also dramatically improved our revenue.

Are you a current user of this product?

No