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Zendesk Sell Review

Zendesk Sell
Our score: 9.2 User satisfaction: 98%

What is Zendesk Sell?

Zendesk Sell (formerly Base CRM) is an intuitive, web-based sales CRM platform built specifically for B2B and B2C sales professionals. It is a powerful, all-in-one sales automation solution that enables sales teams to enhance sales processes, productivity, and pipeline visibility by automatically capturing and visualizing data. Zendesk Sell’s user-friendly interface and impressive dashboard layout make it easy to use, whereas its essential productivity tools streamline sales workflows to alleviate administrative hurdles.  

With the solution, undertaking tasks such as lead contact management, sales tracking, and task management is a breeze. Besides, sales professionals can easily segment and filter leads in real-time to simplify lead nurturing and improve customer service.  Also, Zendesk Sell’s out-of-the-box reporting tools enable sales leader to turn data into actionable insights to spur intelligent decisions and drive sales actions proactively.

Overview of Zendesk Sell Benefits

Zendesk Sell is a reliable sales CRM solution for teams looking to win more deals. The platform offers an integrated suite of features that empower sales professionals to achieve unprecedented success. Some of its notable benefits include:

Gain visibility into the sales pipeline

Zendesk Sell makes it easy to capture and visualize data. The solution provides cutting-edge forecasting tools such as close rate prediction, prebuilt forecast reports, and conversion estimation. These tools enable sales staff to get clear visibility into the team’s pipeline and better prepare for deal-level trends.

Even better, Zendesk Sell has an intuitive user interface designed to expedite deals update. The interface ensures that sales leaders, as well as team members, can access, visualize, and share relevant sales data without a struggle. It also enhances collaboration to ensure everyone is on the same page, all the time. This way, consistency, and visibility are achieved across-the-board.

Generate High-value leads

To increase revenue growth and make more sales, businesses must generate high-value leads, consistently. Zendesk Sell comes with features that enable sales professionals to focus on the high-value leads. Tools such as automated scoring rules and smart lists make it easy to implement intelligent sales strategy. With automated lead scoring, businesses can unearth the best prospects using firmographic, demographic, and channel inputs data. Ultimately, lead scoring saves time and enables businesses to pursue and nurture leads, which will easily convert.

Gain actionable insights

Additionally, Zendesk Sell offers out-of-the-box visual reporting to help sales professionals unearth actionable sales insights.  With Zendesk Sell’s powerful reporting, there is no more guesswork in sales decisions. The solution facilitates full-funnel analytics by tracking a variety of data points for every customer and taking daily snapshots to generate visual reports that inspire impactful sales actions and intelligent decisions.

Effective customer management

Keeping all customers happy is key to boosting retention rates. Zendesk Sell is built with features that streamline customer management. The software offers a 360-degree view of every contact, hence making it easy to comprehend the historical context of each customer at a glance. Besides, automated actions such as event-based tasks, save time and ensure that every customer is accorded a personalized experience.

Seamless mobile experience

For businesses looking to create a mobile sales team, Zendesk Sell is here to help. The solution offers a highly rated mobile application designed to streamline mobile sales. The app combines an intuitive user-interface with enterprise-class functionality to deliver seamless mobile sales experience.

Overview of Zendesk Sell Features

  • Manage the sales process
  • Gain pipeline visibility
  • Seamless mobile sales experience
  • Create flexible and reliable connections
  • Manage customer relationships
  • Communication tools
  • Sync data and tools to simplify selling
  • Lead discovery
  • Lead enrichment
  • Multiple Integrations
  • Discover new prospecting opportunity
  • Enhance productivity
  • Increase conversion

Zendesk Sell Position In Our Categories

Knowing that businesses have distinct business-related requirements, it is rational they avoid selecting a one-size-fits-all, ideal system. However, it would be futile to try to come across such a software system even among well-known software solutions. The logical step to undertake would be to tabulate the various significant factors which necessitate inspection including major features, pricing, skill competence of staff members, company size, etc. The second step is, you should follow through your product research exhaustively. Read these Zendesk Sell evaluations and scrutinize the other software products in your shortlist in detail. Such well-rounded research ascertain you stay away from ill-fitting apps and choose the one which provides all the aspects you require business requires to be successful.

Position of Zendesk Sell in our main categories:

TOP 20

Zendesk Sell is one of the top 20 CRM Software products

Zendesk Sell is also listed in the following subcategories:

It's crucial to note that almost no app in the CRM Software category is going to be a perfect solution that can meet all the goals of different business types, sizes and industries. It may be a good idea to read a few Zendesk Sell CRM Software reviews first as some services may dominate only in a very narrow set of applications or be created with a really specific type of industry in mind. Others can operate with an idea of being simple and intuitive and therefore lack advanced functionalities welcomed by more experienced users. You can also find services that focus on a wide group of users and give you a powerful feature base, however that usually comes at a higher price of such a software. Make sure you're aware of your needs so that you choose a service that has all the features you search for.

How Much Does Zendesk Sell Cost?

Zendesk Sell Pricing Plans:

Free Trial

Team

$19

Professional

$49

Enterprise

$99

Elite

$199

Zendesk Sell offers a detailed enterprise pricing structure with the following plans:

Team – $25/seat/month (Billed monthly) or $19/seat/month (billed annually)

  • Up to 3 users
  • Email Integration (includes Gmail)
  • Customized sales pipeline
  • Basic sales reporting
  • Admin-only fields
  • Full-featured mobile CRM
  • Click to dial and call recording

Professional – $59/seat/month (Billed monthly) or $49/seat/month (billed annually)

  • Everything in Team
  • Core API
  • Sales goals and forecasting
  • Personalized bulk emailing
  • Zapier integration
  • Advanced call analytics
  • MailChimp integration
  • Unlimited custom fields
  • Unlimited email templates

Enterprise – $125/seat/month (Billed monthly) or $99/seat/month (billed annually)

  • Everything in Professional
  • Customized notifications
  • Product catalog
  • Activity Reports
  • Up to 2 sales pipelines
  • Advanced permissions
  • Power Dialer & Call Scripts
  • Task automation
  • Hubspot integration
  • Lead and deal scoring

Elite – $249/seat/month (Billed monthly) or $199/seat/month (billed annually)

  • Everything in Enterprise
  • Premium CS Support
  • Single sign-on
  • Rep performance dashboard
  • Sales Insights reports
  • Firehose API
  • Search API
  • Unlimited sales pipelines
  • Sync API

User Satisfaction

Positive Social Media Mentions 235
Negative Social Media Mentions 5

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zendesk Sell reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zendesk Sell. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Zendesk Sell Comparisons

Zendesk Sell user reviews

Review of Base CRM

Read full review >
Kathy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2019 Company Size: 11-50 Employees Industry: Computer Software

Easy to use and maintain

Read full review >
Mable
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2019 Company Size: 11-50 Employees Industry: Telecommunications

Simple and easy to use application

Read full review >
Brandon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

Offers a good foundation for my company

Read full review >
Velma
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

Excellent CRM

Read full review >
Michelle
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.09.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

What are Zendesk Sell pricing details?

Zendesk Sell Pricing Plans:

Free Trial

Team

$19

Professional

$49

Enterprise

$99

Elite

$199

Zendesk Sell offers a detailed enterprise pricing structure with the following plans:

Team – $25/seat/month (Billed monthly) or $19/seat/month (billed annually)

  • Up to 3 users
  • Email Integration (includes Gmail)
  • Customized sales pipeline
  • Basic sales reporting
  • Admin-only fields
  • Full-featured mobile CRM
  • Click to dial and call recording

Professional – $59/seat/month (Billed monthly) or $49/seat/month (billed annually)

  • Everything in Team
  • Core API
  • Sales goals and forecasting
  • Personalized bulk emailing
  • Zapier integration
  • Advanced call analytics
  • MailChimp integration
  • Unlimited custom fields
  • Unlimited email templates

Enterprise – $125/seat/month (Billed monthly) or $99/seat/month (billed annually)

  • Everything in Professional
  • Customized notifications
  • Product catalog
  • Activity Reports
  • Up to 2 sales pipelines
  • Advanced permissions
  • Power Dialer & Call Scripts
  • Task automation
  • Hubspot integration
  • Lead and deal scoring

Elite – $249/seat/month (Billed monthly) or $199/seat/month (billed annually)

  • Everything in Enterprise
  • Premium CS Support
  • Single sign-on
  • Rep performance dashboard
  • Sales Insights reports
  • Firehose API
  • Search API
  • Unlimited sales pipelines
  • Sync API

What integrations are available for Zendesk Sell?

Zendesk Sell integrates with the following applications:

  • Inbound
  • Amity
  • Attach
  • Bedrock Data
  • BuzzBoard
  • ClearGraph
  • Domo, Dotmailer
  • Dropbox
  • Facebook
  • Flatly
  • Front
  • Google Drive
  • Full Contact
  • Harvest
  • Google Productivity Apps
  • Kustomer
  • HubSpot
  • MailChimp
  • Launchcloud
  • Outlook
  • Marketo
  • PandaDoc
  • NiftyQuoter
  • PieSync
  • Paycove
  • Reply
  • QuickBooks
  • Slemma
  • Slack
  • Trello
  • Tidio
  • Wishpod
  • Userlike
  • Wufoo
  • Woodpecker
  • Zapier
  • Xero
  • Zendesk

Zendesk Sell average rating:

Average score
5/5 (12 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Kelly

PROS: I love that Base CRM offers a Windows phone app. We are using Windows phone and MS Office 365 and I appreciate that the vendor supports the Windows phone application. This shows that they understand market trends and needs. We have smoothly integrated Base with the other business apps we use which has made it easy to track everything. I also like the communication features and email integration. Finally, it is fantastic that the vendor takes to care to continually evolve and improve the solution.

CONS: I have no complaints at all. The product offers many useful features and it performs all the tasks as advertised.

Reviewed 2 years ago

Read full review >

The least favorable review

Mable

PROS: I love the clean user interface that is simple to navigate. The iOS app is the same. Other CRMs look complicated and confusing and are difficult to use which affects adoption. But no setup was needed for Base CRM. We paid the subscription and started using the system and there was no learning curve. The email tracking and executive reporting features are top notch.

CONS: The major drawback is there is little automation. I cannot implement a followup scheme for my team so I don’t know if our sales reps are following the mandated procedures. This means I have to spend a lot of time manually looking through sales reps’ data to ensure everybody is following instructions. Some other CRMs help you to create workflows, prompts and detailed work plans for each day. This is a strong process that removes subjectivity and tells sales reps what tasks to do every day.

Reviewed 5 months ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Review of Base CRM

Read full review >
Kathy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2019 Company Size: 11-50 Employees Industry: Computer Software

PROS: In my opinion, Base CRM is an excellent management app for companies that have offices in multiple locations. You can use it to manage all projects in one place and its keeps all employees in the loop about all project deals and details.

CONS: Base is a top class product overall. The only glitch is the app loads slowly on my mobile phone when I am on the road and try to access the app using the cellular network.

What do you think about this review? Great Poor

Easy to use and maintain

Read full review >
Mable
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2019 Company Size: 11-50 Employees Industry: Telecommunications

PROS: I love the clean user interface that is simple to navigate. The iOS app is the same. Other CRMs look complicated and confusing and are difficult to use which affects adoption. But no setup was needed for Base CRM. We paid the subscription and started using the system and there was no learning curve. The email tracking and executive reporting features are top notch.

CONS: The major drawback is there is little automation. I cannot implement a followup scheme for my team so I don’t know if our sales reps are following the mandated procedures. This means I have to spend a lot of time manually looking through sales reps’ data to ensure everybody is following instructions. Some other CRMs help you to create workflows, prompts and detailed work plans for each day. This is a strong process that removes subjectivity and tells sales reps what tasks to do every day.

What do you think about this review? Great Poor

Simple and easy to use application

Read full review >
Brandon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I love that though Base CRM is a simple tool it also offers robust features that are continually improved. I can easily add features, users, and fields. I can log activities, make calls from the application, and record them for management and training purposes. Finally, the mobile app helps me be productive on the go.

CONS: I would like to see the following improvements: A duplicate field is created when importing and merging data. A true merge should be allowed that creates only one field. Second, I would like to change a field type after creating it. For example, if I erroneously label a numeric field as text, I should be able to change it later. The reporting feature is robust, but it should be easier to customize it. I also want to know the criteria that is used to create standard reports. When I am in a company/contact, I would like to see the title and other details of employees so that I can decide whether I need to click through to contact them. These are minor changes I would like added to an otherwise top class application.

What do you think about this review? Great Poor

Offers a good foundation for my company

Read full review >
Velma
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: For me, the plus points of Base CRM are it offers fantastic features and an amazing mobile experience at an affordable cost.

CONS: I have no issues with the CRM software. But I would like to see iOS map integration in the "Location" part of the calendar. I can simply tap on the address to open the Maps app which would help me to find my destination easily.

What do you think about this review? Great Poor

Excellent CRM

Read full review >
Michelle
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.09.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I love that Base CRM’s layout is easy to navigate. I can set up my pipeline any way I want. The email integration is smooth. I can easily add leads, contacts, and deals, and add documents to each contact and deal. Finally, it is easy to customize the app for our needs.

CONS: Base CRM offers a few similar features that are unnecessary, for example, Tasks and Appointment, and Leads and Contacts. I know they are different but they create a lot of extra work for me.

What do you think about this review? Great Poor

Makes life easier

Read full review >
Denise
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.04.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I love that Base CRM offers me great mobility. I can have the info I need on my desk and in my hand any time. I need to pay just $15/month and it is even cheaper to opt for the two-year package. This is a big saving for me as I was paying more than $40/month for another CRM app and it didn’t even offer an integrated calendar.

CONS: I would like to see a couple of software features included. One is the app lacks a default setting for reminders. I would like to have a 15-minute reminder for all new events as I have a Google calendar link that sends me one day and one hour reminders. The second is I would like to use a simple to-do list of general work to be completed that isn’t linked to a person or business.

What do you think about this review? Great Poor

Integrates smoothly with our other business apps

Read full review >
Kelly
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.04.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I love that Base CRM offers a Windows phone app. We are using Windows phone and MS Office 365 and I appreciate that the vendor supports the Windows phone application. This shows that they understand market trends and needs. We have smoothly integrated Base with the other business apps we use which has made it easy to track everything. I also like the communication features and email integration. Finally, it is fantastic that the vendor takes to care to continually evolve and improve the solution.

CONS: I have no complaints at all. The product offers many useful features and it performs all the tasks as advertised.

What do you think about this review? Great Poor

Amazing effiiciency and ease

Read full review >
Chester
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.03.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: I simply love the amazing features and it is easy to set up contacts and follow ups. The app is much easier to use compared to other software I used before. I appreciate that the mobile version is offered free. Plus, Base CRM works smoothly with my email.

CONS: It is a drawback that the computer-based version offers more features. But I don’t have any complaints about this app as it seems to be better than other CRM systems I’ve used. Base CRM is useful as it offers what I need.

What do you think about this review? Great Poor

I reviewed more than 30 CRM systems

Read full review >
Cedric
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.03.2018 Company Size: More than 100 Employees Industry: N/A

PROS: There are many features I love such as the simple user interface and easy linking of my email. The app is easy to customize. I appreciate the keyword tagging feature and the app asks you why you lost a deal. These are important features as they help you track the area that is giving you deals so that you can focus more on this lead generation area. For example, if you get a lot of leads from a specific networking group you can focus more effort on them. If you are not getting much leads from them, you can re-consider spending your valuable time on them.

CONS: Many CRM systems lack integration with LinkedIn. I would like to make full use of my LinkedIn account. But they have limited access to the API which means they cannot integrate with many CRM apps.

What do you think about this review? Great Poor

Amazing app for our sales team

Read full review >
Lucia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.02.2018 Company Size: 11-50 Employees Industry: Information Technology

PROS: I think Base is an awesome application. We tried out Bitrix, Pipedrive, and Microsoft Dynamics, but we got what we needed only with Base. I appreciate the robust reporting, affordable VoIP costs, out of the box features, modern user interface, and minimal approach. Plus, it smoothly integrates with email. I recommend this app to all startups.

CONS: The storage space is limited and needs to be increased. We should be given the options of integrating useful features like intranet and project management even if it costs extra. To be fair, Base is a good app for sales.

What do you think about this review? Great Poor

Ideal CRM for mobile people

Read full review >
Hector
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.02.2018 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: I simply love Base CRM’s mobile features which are the best I have seen in all the CRMs I have used. The Google Apps integration is quite useful. Base is very easy to use. I appreciate that the vendor makes the effort to continuously implement useful new updates.

CONS: The vendor could improve the document storage and reporting features as they are good but could be made great. Plus, they should add project management features to make the CRM more compete.

What do you think about this review? Great Poor

Both the app and desktop are good

Read full review >
Elbert
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.01.2018 Company Size: More than 100 Employees Industry: Management Consulting

PROS: I love that Base is very intuitive. The solution offers 90% of the features out of the box and you don’t have to worry about added set up. The intuitive screen design is fantastic and presents all the required info on the screen. I can control the platform with a single finger and work on it as I sip coffee.

CONS: I don’t have any gripes. I appreciate that Base takes full contact details from LinkedIn (you need to install their browser widget for this). This saves a lot of time for me and I can stay updated with my vendors, clients, and prospects via social media. I wish the CRM could also collect contact info from emails which would save me more time.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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