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Zendesk Sell REVIEW

CRM Software

12 user reviews
USER SATISFACTION 98%
OUR SCORE 9.2

What is Zendesk Sell?

Zendesk Sell (formerly Base CRM) is an intuitive, web-based sales CRM platform built specifically for B2B and B2C sales professionals. It is a powerful, all-in-one sales automation solution that enables sales teams to enhance sales processes, productivity, and pipeline visibility by automatically capturing and visualizing data. Zendesk Sell’s user-friendly interface and impressive dashboard layout make it easy to use, whereas its essential productivity tools streamline sales workflows to alleviate administrative hurdles.  

With the solution, undertaking tasks such as lead contact management, sales tracking, and task management is a breeze. Besides, sales professionals can easily segment and filter leads in real-time to simplify lead nurturing and improve customer service.  Also, Zendesk Sell’s out-of-the-box reporting tools enable sales leader to turn data into actionable insights to spur intelligent decisions and drive sales actions proactively.

Overview of Zendesk Sell Benefits

Zendesk Sell is a reliable sales CRM solution for teams looking to win more deals. The platform offers an integrated suite of features that empower sales professionals to achieve unprecedented success. Some of its notable benefits include:

Gain visibility into the sales pipeline

Zendesk Sell makes it easy to capture and visualize data. The solution provides cutting-edge forecasting tools such as close rate prediction, prebuilt forecast reports, and conversion estimation. These tools enable sales staff to get clear visibility into the team’s pipeline and better prepare for deal-level trends.

Even better, Zendesk Sell has an intuitive user interface designed to expedite deals update. The interface ensures that sales leaders, as well as team members, can access, visualize, and share relevant sales data without a struggle. It also enhances collaboration to ensure everyone is on the same page, all the time. This way, consistency, and visibility are achieved across-the-board.

Generate High-value leads

To increase revenue growth and make more sales, businesses must generate high-value leads, consistently. Zendesk Sell comes with features that enable sales professionals to focus on the high-value leads. Tools such as automated scoring rules and smart lists make it easy to implement intelligent sales strategy. With automated lead scoring, businesses can unearth the best prospects using firmographic, demographic, and channel inputs data. Ultimately, lead scoring saves time and enables businesses to pursue and nurture leads, which will easily convert.

Gain actionable insights

Additionally, Zendesk Sell offers out-of-the-box visual reporting to help sales professionals unearth actionable sales insights.  With Zendesk Sell’s powerful reporting, there is no more guesswork in sales decisions. The solution facilitates full-funnel analytics by tracking a variety of data points for every customer and taking daily snapshots to generate visual reports that inspire impactful sales actions and intelligent decisions.

Effective customer management

Keeping all customers happy is key to boosting retention rates. Zendesk Sell is built with features that streamline customer management. The software offers a 360-degree view of every contact, hence making it easy to comprehend the historical context of each customer at a glance. Besides, automated actions such as event-based tasks, save time and ensure that every customer is accorded a personalized experience.

Seamless mobile experience

For businesses looking to create a mobile sales team, Zendesk Sell is here to help. The solution offers a highly rated mobile application designed to streamline mobile sales. The app combines an intuitive user-interface with enterprise-class functionality to deliver seamless mobile sales experience.

Overview of Zendesk Sell Features

  • Manage the sales process
  • Gain pipeline visibility
  • Seamless mobile sales experience
  • Create flexible and reliable connections
  • Manage customer relationships
  • Communication tools
  • Sync data and tools to simplify selling
  • Lead discovery
  • Lead enrichment
  • Multiple Integrations
  • Discover new prospecting opportunity
  • Enhance productivity
  • Increase conversion

Zendesk Sell Position In Our Categories

Position of Zendesk Sell in our main categories:

20

Zendesk Sell is one of the top 20 CRM Softwareproducts

20

Zendesk Sell is one of the 20
CRM Software products


Zendesk Sell is also listed in the following subcategories:

Category:Position:Category:Position:
Online CRM Software#10 Social CRM Software#10
Category:Position:
Online CRM Software#10
Social CRM Software#10

It is important to note that virtually no software in the CRM Software category is an ideal solution able to fulfill all the needs of all business types, sizes and industries. It may be a good idea to read a few Zendesk Sell reviews first as specific solutions can excel just in a very narrow set of applications or be designed with a very specific type of industry in mind. Others may work with a goal of being simple and intuitive and consequently lack complicated features desired by more experienced users. There are also services that cater to a wide group of customers and give you a complex feature base, but this frequently comes at a more expensive cost of such a solution. Ensure you're aware of your requirements so that you select a solution that offers exactly the elements you search for.

How Much Does Zendesk Sell Cost?

Zendesk Sell Pricing Plans:
Free trial
Team
$19
Professional
$49
Enterprise
$99
Elite
$199

Zendesk Sell offers a detailed enterprise pricing structure with the following plans:

Team – $25/seat/month (Billed monthly) or $19/seat/month (billed annually)

  • Up to 3 users
  • Email Integration (includes Gmail)
  • Customized sales pipeline
  • Basic sales reporting
  • Admin-only fields
  • Full-featured mobile CRM
  • Click to dial and call recording

Professional – $59/seat/month (Billed monthly) or $49/seat/month (billed annually)

  • Everything in Team
  • Core API
  • Sales goals and forecasting
  • Personalized bulk emailing
  • Zapier integration
  • Advanced call analytics
  • MailChimp integration
  • Unlimited custom fields
  • Unlimited email templates

Enterprise – $125/seat/month (Billed monthly) or $99/seat/month (billed annually)

  • Everything in Professional
  • Customized notifications
  • Product catalog
  • Activity Reports
  • Up to 2 sales pipelines
  • Advanced permissions
  • Power Dialer & Call Scripts
  • Task automation
  • Hubspot integration
  • Lead and deal scoring

Elite – $249/seat/month (Billed monthly) or $199/seat/month (billed annually)

  • Everything in Enterprise
  • Premium CS Support
  • Single sign-on
  • Rep performance dashboard
  • Sales Insights reports
  • Firehose API
  • Search API
  • Unlimited sales pipelines
  • Sync API

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Zendesk Sell reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Zendesk Sell. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

235

NEGATIVE SOCIAL MENTIONS

5

Video

Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are Zendesk Sell pricing details?

Zendesk Sell Pricing Plans:
Free trial
Team
$19
Professional
$49
Enterprise
$99
Elite
$199

Zendesk Sell offers a detailed enterprise pricing structure with the following plans:

Team – $25/seat/month (Billed monthly) or $19/seat/month (billed annually)

  • Up to 3 users
  • Email Integration (includes Gmail)
  • Customized sales pipeline
  • Basic sales reporting
  • Admin-only fields
  • Full-featured mobile CRM
  • Click to dial and call recording

Professional – $59/seat/month (Billed monthly) or $49/seat/month (billed annually)

  • Everything in Team
  • Core API
  • Sales goals and forecasting
  • Personalized bulk emailing
  • Zapier integration
  • Advanced call analytics
  • MailChimp integration
  • Unlimited custom fields
  • Unlimited email templates

Enterprise – $125/seat/month (Billed monthly) or $99/seat/month (billed annually)

  • Everything in Professional
  • Customized notifications
  • Product catalog
  • Activity Reports
  • Up to 2 sales pipelines
  • Advanced permissions
  • Power Dialer & Call Scripts
  • Task automation
  • Hubspot integration
  • Lead and deal scoring

Elite – $249/seat/month (Billed monthly) or $199/seat/month (billed annually)

  • Everything in Enterprise
  • Premium CS Support
  • Single sign-on
  • Rep performance dashboard
  • Sales Insights reports
  • Firehose API
  • Search API
  • Unlimited sales pipelines
  • Sync API

What integrations are available for Zendesk Sell?

Zendesk Sell integrates with the following applications:

  • Inbound
  • Amity
  • Attach
  • Bedrock Data
  • BuzzBoard
  • ClearGraph
  • Domo, Dotmailer
  • Dropbox
  • Facebook
  • Flatly
  • Front
  • Google Drive
  • Full Contact
  • Harvest
  • Google Productivity Apps
  • Kustomer
  • HubSpot
  • MailChimp
  • Launchcloud
  • Outlook
  • Marketo
  • PandaDoc
  • NiftyQuoter
  • PieSync
  • Paycove
  • Reply
  • QuickBooks
  • Slemma
  • Slack
  • Trello
  • Tidio
  • Wishpod
  • Userlike
  • Wufoo
  • Woodpecker
  • Zapier
  • Xero
  • Zendesk

User reviews


User reviews in total: 12

9
3
0
0
0

Average Rating:

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The most favorable review

Velma

9 months ago


Pros: For me, the plus points of Base CRM are it offers fantastic features and an amazing mobile experience at an affordable cost.

Cons: I have no issues with the CRM software. But I would like to see iOS map integration in the "Location" part of the calendar. I can simply tap on the address to open the Maps app which would help me to find my destination easily.

The least favorable review

Michelle

9 months ago


Pros: I love that Base CRM’s layout is easy to navigate. I can set up my pipeline any way I want. The email integration is smooth. I can easily add leads, contacts, and deals, and add documents to each contact and deal. Finally, it is easy to customize the app for our needs.

Cons: Base CRM offers a few similar features that are unnecessary, for example, Tasks and Appointment, and Leads and Contacts. I know they are different but they create a lot of extra work for me.

Published 9 months ago
Verified
user
For me, the plus points of Base CRM are it offers fantastic features and an amazing mobile experience at an affordable cost.



What do you think about this review? Great Poor
Published 9 months ago
Verified
user
I love that Base CRM’s layout is easy to navigate. I can set up my pipeline any way I want. The email integration is smooth. I can easily add leads, contacts, and...



What do you think about this review? Great Poor
Published 10 months ago
Verified
user
I love that though Base CRM is a simple tool it also offers robust features that are continually improved. I can easily add features, users, and fields. I can log...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I love that Base CRM offers me great mobility. I can have the info I need on my desk and in my hand any time. I need to pay just $15/month and it is even cheaper to opt...



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Published 1 year ago
Verified
user
I love that Base CRM offers a Windows phone app. We are using Windows phone and MS Office 365 and I appreciate that the vendor supports the Windows phone application....



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
I simply love the amazing features and it is easy to set up contacts and follow ups. The app is much easier to use compared to other software I used before. I appreciate...



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
There are many features I love such as the simple user interface and easy linking of my email. The app is easy to customize. I appreciate the keyword


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Published 1 year ago
Verified
user
I think Base is an awesome application. We tried out Bitrix, Pipedrive, and Microsoft Dynamics, but we got what we needed only with Base. I appreciate the robust...



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Published 1 year ago
Verified
user
I simply love Base CRM’s mobile features which are the best I have seen in all the CRMs I have used. The Google Apps integration is quite useful. Base is very easy to...



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Published 1 year ago
Verified
user
I love the clean user interface that is simple to navigate. The iOS app is the same. Other CRMs look complicated and confusing and are difficult to use which affects...



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