- Home Customer Experience Management Software zenloop Very insigthful NPS tool
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User review
of zenloop
Very insigthful NPS tool
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Zenloops team was quick to set us up and has ever since been very helpful. We were able to further understand and prevent customer churn.
What aspects are problematic or could work better?
Nothing problematic has happend so far. The service team is always very helpful as well.
What specific problems in your company were solved by this product?
Churn reduction, Customer Insigths
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Business Supplies and Equipment
USAGE & IMPLEMENTATION
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps to reduce customer churn
- It helps to improve customer satisfaction
- It assists us to deliver a personalized customer experience
- It enables us to analyze customer data to understand their needs
FEATURE DETAILS
Customer management amazing
5
Feedback management amazing
5
Survey management amazing
5
Ticket management amazing
5
Products and inventory amazing
5
Collaboration and teamwork amazing
5
Integrations and API amazing
5
Customer self-service amazing
5
Reporting and analytics amazing
5
Customer segmentation amazing
5
Knowledge management amazing
5
Trend analysis amazing
5
