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zenloop Review

zenloop
Our score: 8.0 User satisfaction: 96%

What is zenloop?

zenloop is a retention management platform that empowers e-commerce companies to improve and strengthen their customer relationships. It optimizes and automates the collection, analysis, and processing of customer feedback based on the Net Promoter System® (NPS). The software boosts your customer centricity, stops customer churn and maximizes your customer lifetime value by giving you the possibility to conduct a NPS® survey at any customer touch point and investigate the shopping experience.

zenloop automatically segments your customer base into dissatisfied, passive, and thrilled customers. Thanks to the automated alert system, your stakeholders are informed immediately, allowing them to take personalized actions, for example – win back churning customers. The Smart Labels feature encourages continuous improvement in every business unit by screening customer comments and identifying recurring churn drivers. Moreover, you benefit from your loyal promoters and from free referrals.

Overview of zenloop Benefits

zenloop is an NPS feedback management tool that helps users measure customer retention and predict business growth. Some of its main benefits include:

  • Generate high response rates using individual integration and optimized usability,
  • Configure alarm systems and internal forwarding of critical topics,
  • Examine customer comments with Smart Labels and determine churn drivers,
  • Utilize customer feedback for targeting critical voices,
  • Gain advantage of loyal promoters’ free referrals, and
  • Motivate employees with visualized real-time feedback.

zenloop can be configured to your existing processes and dynamic business needs through its wide range of third-party integrations. The software connects with native applications and third-party systems such as Salesforce, Slack, Zapier, Zendesk, Freshdesk, Emarsys, and Webhook.

Overview of zenloop Features

  • Multi-Channel Engagement
  • Quick Survey Setup
  • Live Feedback Dashboard
  • Smart Label
  • Instant Response
  • Alerts and Digests

What Problems Will zenloop Solve?

1) Collecting customer feedback

Paul wants to know how his company is currently performing and how his customers see it. A survey is being sent out to all customers, to get feedback. The problem is that hardly anyone fills out the survey because it requires 10 awfully long minutes of answering questions.

zenloop has the solution: A quick 1-question survey which can be integrated into your website or email. By asking customers the question: “How likely are you to recommend _____ to a friend or colleague?” at certain touchpoints, you can easily distinguish between Promoters, Passives, and Detractors. Afterward, you can ask for a specific reason for the chosen score (between 0 and 10) and therefore react to your customers’ issues.

2) Customer Churn

Daniel, a Sales Manager is observing a high churn rate but doesn’t know how to react. He concentrates on generating more Leads and acquiring new customers but actually misses the whole point: Churn prevention.

zenloop helps you keep your current customers instead of investing a lot in new acquisitions. You can follow up on Detractors and find out what they’re unhappy about. By doing this you can not only convert more Detractors into loyal, happy customers but also improve your business by listening to the end-user.

3) Communication

Anna is collecting NPS feedback from the customers and tries to communicate the occurred issues to her colleagues. She messages the results manually to her team, but nobody actually takes time to read through it.

zenloop has the solution to that: Live Feed. By setting up the Live Feed on the screen, your colleagues will always be up-to-date with the customers’ feedback. While drinking a coffee one can track the NPS score, its trend, current good or bad feedback and also find the motivation to improve the score in the future.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

zenloop Position In Our Categories

Because businesses have specific business-related needs, it is logical that they abstain from going for an all-in-one, ”best” software product. Having said that, it would be difficult to try to pinpoint such application even among well-known software systems. The correct thing to do is to list the different major aspects which require careful thought like crucial features, packages, skill ability of the employees, company size, etc. Next, you must conduct the research to a full extent. Browse over some of these zenloop evaluations and explore each of the software products in your list in detail. Such well-rounded research guarantees you drop mismatched apps and pay for the one which provides all the aspects your business requires in growing the business.

Position of zenloop in our main categories:

TOP 50

zenloop is one of the top 50 Customer Experience Management Software products

If you are considering zenloop it could also be sensible to analyze other subcategories of Customer Experience Management Software listed in our base of B2B software reviews.

Since each enterprise has specific business needs, it is advisable for them to desist from looking for a one-size-fits-all faultless software solution. Needless to say, it would be useless to try to find such an app even among market-leading software solutions. The smart thing to do would be to catalog the various essential aspects that require consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some zenloop Customer Experience Management Software reviews and investigate each of the other systems in your shortlist in detail. Such comprehensive homework can make sure you reject ill-fitting applications and select the solution that provides all the aspects you require for business success.

How Much Does zenloop Cost?

zenloop Pricing Plans:

Free Trial

Basic

Contact vendor

Business

Contact vendor

Custom

Contact vendor

zenloop offers custom enterprise pricing. Contact the vendor for a quote.

User Satisfaction

Positive Social Media Mentions 118
Negative Social Media Mentions 5

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and zenloop reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with zenloop. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • German

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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zenloop Comparisons

zenloop user reviews

Very insigthful NPS tool

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.01.2020 Company Size: 11-50 Employees Industry: Business Supplies and Equipment

Zenloop – great experience

Read full review >
Stefan Albers
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.01.2020 Company Size: 1-10 Employees Industry: Food & Beverages

What are zenloop pricing details?

zenloop Pricing Plans:

Free Trial

Basic

Contact vendor

Business

Contact vendor

Custom

Contact vendor

zenloop offers custom enterprise pricing. Contact the vendor for a quote.

What integrations are available for zenloop?

zenloop integrates with the following business systems and applications:

  • Zapier
  • Slack
  • Freshdesk
  • Zendesk
  • Webhooks
  • WooCommerce
  • Emarsys
  • Inxmail
  • Shopware
  • Shopify
  • Magento

zenloop average rating:

Average score
5/5 (2 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Stefan Albers

PROS: Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.

CONS: In generell we are really pleased with the product but there could be more integrations released

Reviewed 2 months ago

Read full review >

The least favorable review

Stefan Albers

PROS: Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.

CONS: In generell we are really pleased with the product but there could be more integrations released

Reviewed 2 months ago

Read full review >

More reviews from 2 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Very insigthful NPS tool

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.01.2020 Company Size: 11-50 Employees Industry: Business Supplies and Equipment

PROS: Zenloops team was quick to set us up and has ever since been very helpful. We were able to further understand and prevent customer churn.

CONS: Nothing problematic has happend so far. The service team is always very helpful as well.

What do you think about this review? Great Poor

Zenloop – great experience

Read full review >
Stefan Albers
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.01.2020 Company Size: 1-10 Employees Industry: Food & Beverages

PROS: Before zenloop we had answer rates below 10%, with zenloop and the NPS method we increased these answer rates to around 30%. This drastically helps us to gain valuable insights and enables us to act on these.

CONS: In generell we are really pleased with the product but there could be more integrations released

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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