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zenloop REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is zenloop?

zenloop is a retention management platform that empowers e-commerce companies to improve and strengthen their customer relationships. It optimizes and automates the collection, analysis, and processing of customer feedback based on the Net Promoter System® (NPS). The software boosts your customer centricity, stops customer churn and maximizes your customer lifetime value by giving you the possibility to conduct a NPS® survey at any customer touch point and investigate the shopping experience.

zenloop automatically segments your customer base into dissatisfied, passive, and thrilled customers. Thanks to the automated alert system, your stakeholders are informed immediately, allowing them to take personalized actions, for example – win back churning customers. The Smart Labels feature encourages continuous improvement in every business unit by screening customer comments and identifying recurring churn drivers. Moreover, you benefit from your loyal promoters and from free referrals.

Overview of zenloop Benefits

zenloop is an NPS feedback management tool that helps users measure customer retention and predict business growth. Some of its main benefits include:

  • Generate high response rates using individual integration and optimized usability,
  • Configure alarm systems and internal forwarding of critical topics,
  • Examine customer comments with Smart Labels and determine churn drivers,
  • Utilize customer feedback for targeting critical voices,
  • Gain advantage of loyal promoters’ free referrals, and
  • Motivate employees with visualized real-time feedback.

zenloop can be configured to your existing processes and dynamic business needs through its wide range of third-party integrations. The software connects with native applications and third-party systems such as Salesforce, Slack, Zapier, Zendesk, Freshdesk, Emarsys, and Webhook.

Overview of zenloop Features

  • Multi-Channel Engagement
  • Quick Survey Setup
  • Live Feedback Dashboard
  • Smart Label
  • Instant Response
  • Alerts and Digests

What Problems Will zenloop Solve?

1) Collecting customer feedback

Paul wants to know how his company is currently performing and how his customers see it. A survey is being sent out to all customers, to get feedback. The problem is that hardly anyone fills out the survey because it requires 10 awfully long minutes of answering questions.

zenloop has the solution: A quick 1-question survey which can be integrated into your website or email. By asking customers the question: “How likely are you to recommend _____ to a friend or colleague?” at certain touchpoints, you can easily distinguish between Promoters, Passives, and Detractors. Afterward, you can ask for a specific reason for the chosen score (between 0 and 10) and therefore react to your customers’ issues.

2) Customer Churn

Daniel, a Sales Manager is observing a high churn rate but doesn’t know how to react. He concentrates on generating more Leads and acquiring new customers but actually misses the whole point: Churn prevention.

zenloop helps you keep your current customers instead of investing a lot in new acquisitions. You can follow up on Detractors and find out what they’re unhappy about. By doing this you can not only convert more Detractors into loyal, happy customers but also improve your business by listening to the end-user.

3) Communication

Anna is collecting NPS feedback from the customers and tries to communicate the occurred issues to her colleagues. She messages the results manually to her team, but nobody actually takes time to read through it.

zenloop has the solution to that: Live Feed. By setting up the Live Feed on the screen, your colleagues will always be up-to-date with the customers’ feedback. While drinking a coffee one can track the NPS score, its trend, current good or bad feedback and also find the motivation to improve the score in the future.

Awards & Quality Certificates

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zenloop Position In Our Categories

Position of zenloop in our main categories:

100

zenloop is one of the top 100 Customer Experience Management Softwareproducts

100

zenloop is one of the 100
Customer Experience Management Software products


If you are interested in zenloop it might also be sensible to examine other subcategories of Best Customer Experience Management Software gathered in our base of SaaS software reviews.

It is important to keep in mind that almost no software in the Customer Experience Management Software category will be a perfect solution able to meet all the needs of various company types, sizes and industries. It may be a good idea to read a few zenloop reviews first as specific services can dominate just in a really small set of applications or be created with a really specific type of industry in mind. Others may work with an idea of being easy and intuitive and as a result lack complicated functions needed by more experienced users. You can also come across services that cater to a wide group of users and provide a rich feature base, but that frequently comes at a more expensive price of such a service. Make sure you're aware of your requirements so that you get a service that provides specifically the elements you look for.

How Much Does zenloop Cost?

zenloop Pricing Plans:
Free trial
Basic
starts at €99/month
Business
Contact vendor
Custom
Contact vendor

zenloop offers SMB and enterprise pricing. All plans come with unlimited surveys. A 15-day free trial is also available for you to check out the software at no cost. Take a look at its plans below to determine which one suits your specifications:

 

Basic – starts at €99/month

  • Unlimited Survey Volume
  • 1,000 Responses per Month
  • 5 Users
  • 1 Channel
  • CSV Export
  • Online Support
  • GDPR Compliance
  • Custom Templates
  • Live Dashboard

Business – custom individual pricing

  • Unlimited Survey Volume
  • 10,000 Responses per Month
  • 20 Users
  • 3 Channels
  • Text Analytics
  • Raw Data Access
  • Premium Support
  • 3rd Party Integrations
  • Hosting in EU
  • Data Segmentation

Custom – custom individual pricing

  • Unlimited Survey Volume
  • Unlimited Responses
  • Unlimited Users
  • All Channels
  • Full API Access
  • Success Manager
  • Premium Integrations
  • Hosting in GER
  • Multiple Brand Support
  • Retention Consulting
  • CX Events Invitation

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and zenloop reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with zenloop. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

10

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • German
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT

What are zenloop pricing details?

zenloop Pricing Plans:
Free trial
Basic
starts at €99/month
Business
Contact vendor
Custom
Contact vendor

zenloop offers SMB and enterprise pricing. All plans come with unlimited surveys. A 15-day free trial is also available for you to check out the software at no cost. Take a look at its plans below to determine which one suits your specifications:

 

Basic – starts at €99/month

  • Unlimited Survey Volume
  • 1,000 Responses per Month
  • 5 Users
  • 1 Channel
  • CSV Export
  • Online Support
  • GDPR Compliance
  • Custom Templates
  • Live Dashboard

Business – custom individual pricing

  • Unlimited Survey Volume
  • 10,000 Responses per Month
  • 20 Users
  • 3 Channels
  • Text Analytics
  • Raw Data Access
  • Premium Support
  • 3rd Party Integrations
  • Hosting in EU
  • Data Segmentation

Custom – custom individual pricing

  • Unlimited Survey Volume
  • Unlimited Responses
  • Unlimited Users
  • All Channels
  • Full API Access
  • Success Manager
  • Premium Integrations
  • Hosting in GER
  • Multiple Brand Support
  • Retention Consulting
  • CX Events Invitation

What integrations are available for zenloop?

zenloop integrates with the following business systems and applications:

  • Zapier
  • Slack
  • Freshdesk
  • Zendesk
  • Webhooks
  • WooCommerce

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