Price

€99

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zenloop REVIEW

Customer Experience Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is zenloop?

zenloop is a feedback management system that leverages the Net Promoter System® (NPS) framework. This SaaS platform gathers quantitative and qualitative feedback through a variety of channels such as links, emails, websites, and more, enabling users to fully understand prevailing client sentiments and comments about their brand, products, and services so they can address/resolve existing and developing issues and achieve better customer retention.

zenloop enables users to conduct highly engaging and attain high response rates of 30-50%. Thanks to its smart label technology, zenloop can analyze the feedback and automatically discover all significant insights and trends, allowing companies to identify effective ways to close the feedback loop with their customers and begin internal processual improvements.

Overview of zenloop Benefits

Multiple Touchpoints

zenloop enables you to easily spot the best touchpoints to get in touch and engage your audience and discover your Net Promoter Score.

With the software, you can determine to where to send surveys or send questions to customers and visitors, such as embedded CTAs in your marketing and promotional emails or on-page widgets in the checkout page. The software simply tells you where to engage and all you have to do is sit back and watch the responses and answers from your audience roll in.

Quick and Easy Setup

Surveys and questions can be hard to create and formulate if you don’t have a solid background in statistics, sales and marketing, customer service, and communication. But with zenloop, you don’t have to have an extensive experience and expertise in the mentioned areas.

The software comes with its own survey templates and questions. All you have to do is pick the questions you want to ask and you can generate customized surveys that are ready for distribution within minutes.

Real-Time Feedback, Quick Response

zenloop has a real-time feedback dashboard where you can monitor comments and feedback from your clients, visitors, and partners as they come in in real-time. This is a perfect tool for keeping morale up in the office when positive feedback streams in as well as alerting you to any issue experienced by you customers so you can quickly go over and resolve it without wasting precious time, resources, and sales opportunities.

Overview of zenloop Features

  • Multi-Channel Engagement
  • Quick Survey Setup
  • Live Feedback Dashboard
  • Smart Label
  • Instant Response
  • Alerts and Digests

What Problems Will zenloop Solve?

1) Collecting customer feedback

Paul wants to know how his company is currently performing and how his customers see it. A survey is being sent out to all customers, to get feedback. The problem is that hardly anyone fills out the survey because it requires 10 awfully long minutes of answering questions.

zenloop has the solution: A quick 1-question survey which can be integrated into your website or email. By asking customers the question: “How likely are you to recommend _____ to a friend or colleague?” at certain touchpoints, you can easily distinguish between Promoters, Passives, and Detractors. Afterward, you can ask for a specific reason for the chosen score (between 0 and 10) and therefore react to your customers’ issues.

2) Customer Churn

Daniel, a Sales Manager is observing a high churn rate but doesn’t know how to react. He concentrates on generating more Leads and acquiring new customers but actually misses the whole point: Churn prevention.

zenloop helps you keep your current customers instead of investing a lot in new acquisitions. You can follow up on Detractors and find out what they’re unhappy about. By doing this you can not only convert more Detractors into loyal, happy customers but also improve your business by listening to the end-user.

3) Communication

Anna is collecting NPS feedback from the customers and tries to communicate the occurred issues to her colleagues. She messages the results manually to her team, but nobody actually takes time to read through it.

zenloop has the solution to that: Live Feed. By setting up the Live Feed on the screen, your colleagues will always be up-to-date with the customers’ feedback. While drinking a coffee one can track the NPS score, its trend, current good or bad feedback and also find the motivation to improve the score in the future.

Awards & Quality Certificates

zenloop Position In Our Categories

Position of zenloop in our main categories:

100

zenloop is one of the top 100 Customer Experience Management Software products

100

zenloop is one of the 100
Customer Experience Management Software products


If you are interested in zenloop it may also be beneficial to analyze other subcategories of Best Customer Experience Management Software gathered in our database of SaaS software reviews.

Since each company has particular business requirements, it is advisable for them to refrain from seeking a one-size-fits-all faultless software application. Needless to say, it would be useless to try to find such a system even among widely used software platforms. The clever thing to do would be to list the various essential factors that require consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some zenloop reviews and look into each of the other systems in your shortlist in detail. Such comprehensive research can make sure you discard ill-fitting platforms and select the app that presents all the aspects you need for business success.

How Much Does zenloop Cost?

zenloop Pricing Plans:

zenloop offers the following packages, contact the vendor for a custom enterprise pricing details:

Bootstrap – €99/month

  • 1,000 responses
  • 5 Users
  • 1 Channel
  • CSV Export

Startup – €299/month

  • 2,500 responses
  • 10 Users
  • 2 Channels
  • Text Analytics

Growth – €799/month

  • 10,000 responses
  • 20 Users
  • 5 Channels
  • CSV Export
  • Text Analytics
  • API Access

Enterprise – Custom Enterprise Pricing

  • More than 20 Users
  • All Channels
  • CSV Export
  • Text Analytics
  • API Access
  • Account Manager

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and zenloop reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with zenloop. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

10

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • German
Pricing Model
  • Monthly payment
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT

What are zenloop pricing details?

zenloop Pricing Plans:

zenloop offers the following packages, contact the vendor for a custom enterprise pricing details:

Bootstrap – €99/month

  • 1,000 responses
  • 5 Users
  • 1 Channel
  • CSV Export

Startup – €299/month

  • 2,500 responses
  • 10 Users
  • 2 Channels
  • Text Analytics

Growth – €799/month

  • 10,000 responses
  • 20 Users
  • 5 Channels
  • CSV Export
  • Text Analytics
  • API Access

Enterprise – Custom Enterprise Pricing

  • More than 20 Users
  • All Channels
  • CSV Export
  • Text Analytics
  • API Access
  • Account Manager

What integrations are available for zenloop?

zenloop integrates with the following business systems and applications:

  • Zapier
  • Slack
  • Freshdesk
  • Zendesk
  • Webhooks
  • WooCommerce

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